Luther Bloomington Subaru

I love the car.. had an absolutely terrible experience. I don’t wish this day on anyone when they buy a car. When I was financing at the bank I chose, I sent the sales individual a message asking for the purchase agreement with a picture of the bank lender’s business card. Normally, someone would know what this means and what to do with this information. The sales person sent me a detailed invoice instead (which ended up being for the wrong amount). I asked for the purchase agreement again.. no purchase agreement was sent. It was only until I got them on the phone (over two hours later) did they “realize” I was using an outside bank and wanted the actual purchase agreement. I had to point out the time I sent the text asking for the purchase agreement. First their response was “yes I saw it”. Then later their response was “I don’t always see my messages”. It was beyond incredibly frustrating. The bank employee and I wasted so much time. I wish my sales person had known what they were doing. When I got back to the dealership and signed the papers, the sales person told me my next step was to go to the finance manager, so I did. That was apparently the wrong thing to do as the finance manager was incredibly condescending, talked to me as if I was a child, and told me to go back to the salesperson’s desk. I did not feel welcome nor like I was a valued customer. I went back to the sales person’s desk for them to tell me that “there’s a process” - One I was trying to follow. I then overheard the finance manager say how much of a deal they were making off my sale. I felt even more uncomfortable. I couldn’t get out of there fast enough!! They won’t get my business ever again.

Aiden is alway smiling and pleasant and is always willing to do whatever is necessary to provide excellent service. A Great asset to your Team!

Our sales rep., Julian, did a fine job working with my son and myself in trying to find a good running affordable car. We were pleased with his professional and affable manner. We will work with him again and refer our friends and colleagues to him in the future. Thank you Julian!

I bought my first Subaru gently used from a non-Subaru dealership. There were a few minor things that needed to be addressed so I brought it to the Subaru dealership closest to my house. SkyLynn happened to be my service advisor for that first appointment and just crushed it from the start. Since my first experience I've had it back for maintenance a few additional times. Each time I simply text SkyLynn and she has responded very quickly, even a few times where she was not working, just to tell me she was away but would follow up when back in the office. Absolutely every experience I've had with SkyLynn has been exceptional. I am in the technical service industry as well and have always felt I am an ambassador for my company and the experience a customer has with me, significantly impacts their view of our company. This is true with my experience with SkyLynn; her professionalism and empathy for her customers reflects very highly on Bloomington Subaru as a whole! You are very fortunate to have such a wonderful employee in SkyLynn! Thanks, and I'm now a Subaru lover and customer of Bloomington Subaru for life thanks to the positive experiences I continue to have with SkyLynn and your service department

Called this dealer to look at a used 2012 Hyundai Sonata and spoke with Al in sales. We test drove the car and were discussing a few minor issues with it and a potential sale. Al said it was being sold as is with no warranty because the car was too old, but the web listing for this specific vehicle from their website at that time indicated it had their Luther Advantage used guarantee program on it which gives the buyer 5 days and up to 500 miles to return a vehicle and a comprehensive and extended warranty on used vehicles. Their website on page https://www.bloomington-acura.com/luther-advantage/ also says "The Luther Advantage comes included with every new and used vehicle lease or purchase! Please contact us if you have any questions or suggestions." There are no indicated disclaimers on this page. We looked and did note that some other cars that were in their inventory on their website did indicate they were sold as is with no warranty, but this specific car had the Luther Advantage statement. When I asked where it stated that this specific car was "as is", Al left briefly and returned with a print out that included the As Is disclaimer, but at the top of the page it indicated that the car was a 2014 Ford and not the Hyundai we were looking at. We promptly left the dealer at that point and will not return. They should have honored their own listing even if a mistake was made. I simply do not trust this dealer and definitely don't trust Al after this experience. Interestingly enough we did end up purchasing a car from another Luther owned dealership across town. It was a 2011 Kia Optima that did come with the Luther Advantage warranty. I found it ironic that a 2012 Hyundai was too old to have this guarantee but a 2011 Kia wasn't.

Ihad an amazing experience with Luther Bloomington Subaru everything went perfectly. Very nice place, very clean, staff is very polite and attentive, especially benjamin vang it was my ist experience in buying acar in usa as anew resident and he was so cooperative with me in every thing i asked , he is the best salesman I've ever met. Also Mr Robert who was the ist contacted person with me was so kind and follow me till I finished .5 stars place

Well organized, professional dealership. Tony the sales rep, and the business manager (sorry, forgot his name) didn’t waste my time with any of superfluous stuff. Very good experience.

Jordan was so kind, patient, and knowledgeable. The way he works with the full Luther team to make the buying experience feel so thoughtful, organized and smooth, made us really confident in our decision. Great guy, great local dealership. Left us thankful buyers!

Helpful and professional service, made us feel at ease during our new car buying process

I'm unsure who are all leaving the 5 star reviews. My experience when coming in contact with this guy was nothing but a disaster. He barged into a conversation with his first words being; "so youre trying to strongarm" as I laughed at their blatant lowball offer for a trade. I was actually still working to buy a car but this guy not only ruined a salespersons "deal", he made my daughter cry (literally) and ramped up the "jerk" level. Obviously I reciprocated but in this instance he wasnt even part of the "deal" from the start and had no business interacting with me as I VERY early on told the salesman and another employee that Mood needed to exit the area. He cklaimed he "didnt have to"... Just a creep.