Reviews
First (And Only) time dealing with this dealership.
First (And Only) time dealing with this dealership. I had scheduled a appointment with Doug Vo and was a few minutes early and checked in. Despite attempts by the receptionist to locate him I simply waited ten minutes and left. Never did here from him. I'm not wasting my time for PATHETIC customer service. Kudos to the receptionist tho. She really tried and did apologize. Promote her and let Doug go back to sweeping the floors.
First (And Only) time dealing with this dealership.
First (And Only) time dealing with this dealership. I had scheduled a appointment with Doug Vo and was a few minutes early and checked in. Despite attempts by the receptionist to locate him I simply waited ten minutes and left. Never did here from him. I'm not wasting my time for PATHETIC customer service. Kudos to the receptionist tho. She really tried and did apologize. Promote her and let Doug go back to sweeping the floors.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Prompt, knowledgeable, even took the time to walk us
Prompt, knowledgeable, even took the time to walk us through all the app details. And, because I couldn't negotiate and car deals or free options, our rep Erin gave us ... Get this a Toyota coffee mug! Woot. In red. AND 2 keychains and a reusable Toyota bag. The bar has been set. Good all around experience.
Prompt, knowledgeable, even took the time to walk us
Prompt, knowledgeable, even took the time to walk us through all the app details. And, because I couldn't negotiate and car deals or free options, our rep Erin gave us ... Get this a Toyota coffee mug! Woot. In red. AND 2 keychains and a reusable Toyota bag. The bar has been set. Good all around experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
George was great help with purchasing a Used Car!
George was great help with purchasing a Used Car! 10/10 service! Fast, easy and good communication!
George was great help with purchasing a Used Car!
George was great help with purchasing a Used Car! 10/10 service! Fast, easy and good communication!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Just bought a 2026 Toyota BZ Limited from this
Just bought a 2026 Toyota BZ Limited from this dealership, and the experience couldn’t have been better. Our sales associate, Doug Vo, was very knowledgeable and personable—it was truly a pleasure to work with him. On the finance side, Dayton Kinde went out of his way to make things work for us (FYI, if you want 0% financing be sure to unlock your Experian score first!) working down to the wire the day before the holidays. Also on the finance side, Mike Rosett made our final sales stuff go quickly and smoothly. All of these people were such a pleasure to work with. I would highly recommend this dealership!
Just bought a 2026 Toyota BZ Limited from this
Just bought a 2026 Toyota BZ Limited from this dealership, and the experience couldn’t have been better. Our sales associate, Doug Vo, was very knowledgeable and personable—it was truly a pleasure to work with him. On the finance side, Dayton Kinde went out of his way to make things work for us (FYI, if you want 0% financing be sure to unlock your Experian score first!) working down to the wire the day before the holidays. Also on the finance side, Mike Rosett made our final sales stuff go quickly and smoothly. All of these people were such a pleasure to work with. I would highly recommend this dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best car buying experience!
Best car buying experience!! Jacklyn Diaz was great!!! She answered all my questions and concerns.
Best car buying experience!
Best car buying experience!! Jacklyn Diaz was great!!! She answered all my questions and concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had a wonderful experience throughout the entire
I had a wonderful experience throughout the entire process, from the time I called to ask questions about a car in their inventory through purchase, and I look forward to the same great experience continuing, as I maintain the vehicle. My family worked with Trihn, and he is a consumate professional, showing exceptional follow up and attention to detail, and I would work with him again in a heartbeat.
I had a wonderful experience throughout the entire
I had a wonderful experience throughout the entire process, from the time I called to ask questions about a car in their inventory through purchase, and I look forward to the same great experience continuing, as I maintain the vehicle. My family worked with Trihn, and he is a consumate professional, showing exceptional follow up and attention to detail, and I would work with him again in a heartbeat.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Pleasant experience with everyone we talked to.
Pleasant experience with everyone we talked to. Both Trihn and Jonathan worked tigether over time to give us a great experience.
Pleasant experience with everyone we talked to.
Pleasant experience with everyone we talked to. Both Trihn and Jonathan worked tigether over time to give us a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Top notch dealership.
Top notch dealership. This is our third vehicle purchase through Rudy Luther Toyota. Really enjoyed working with Boris!
Top notch dealership.
Top notch dealership. This is our third vehicle purchase through Rudy Luther Toyota. Really enjoyed working with Boris!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I’m extremely disappointed with my experience with
I’m extremely disappointed with my experience with Toyota. My 2020 Toyota Corolla (only 40,231 miles) developed a failed VVT controller while the car was parked in my garage. This is a known issue on the Corolla, and if it had happened just a little earlier during the warranty period, Toyota would have fully covered the repair. Instead, I was quoted close to $3,000 for a repair that clearly stems from a premature part failure—not wear and tear. A critical engine component should not be failing this early, and Toyota has shown no willingness to stand behind their product. I expected better reliability and customer support. I reached out to corporate and the dealership. It took four business days for a returned call to tell me they wouldn't cover it because I already agreed by having the vehicle towed in for a diagnosis. Needless to say I and everyone I know will never buy a Toyota again especially not from Rudy Luther. Their service manager couldn't even return a phone call.
I’m extremely disappointed with my experience with
I’m extremely disappointed with my experience with Toyota. My 2020 Toyota Corolla (only 40,231 miles) developed a failed VVT controller while the car was parked in my garage. This is a known issue on the Corolla, and if it had happened just a little earlier during the warranty period, Toyota would have fully covered the repair. Instead, I was quoted close to $3,000 for a repair that clearly stems from a premature part failure—not wear and tear. A critical engine component should not be failing this early, and Toyota has shown no willingness to stand behind their product. I expected better reliability and customer support. I reached out to corporate and the dealership. It took four business days for a returned call to tell me they wouldn't cover it because I already agreed by having the vehicle towed in for a diagnosis. Needless to say I and everyone I know will never buy a Toyota again especially not from Rudy Luther. Their service manager couldn't even return a phone call.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
This is my third vehicle I purchased through Rudy Luther
This is my third vehicle I purchased through Rudy Luther Toyota. I always work with Boris Sonkin. He makes it buying a car less stressful. I would recommend him to anyone! Love the dealership, love my new car! Thank you Boris and Debbie!!!
This is my third vehicle I purchased through Rudy Luther
This is my third vehicle I purchased through Rudy Luther Toyota. I always work with Boris Sonkin. He makes it buying a car less stressful. I would recommend him to anyone! Love the dealership, love my new car! Thank you Boris and Debbie!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
