Bloomington Chrysler Jeep Dodge RAM

I have been to Bloomington Jeep on multiple occasions, both buying cars and getting service on my Jeep. The buying process at BCJ is about the same as... any other dealership but I felt like I was being tricked into paying a higher price when the sales person could not explain the how the purchase price came about (MSRP less discounts plus taxes, fees, etc.). After several rounds of questioning the sales person and the sales manager, and being given different explanations and prices each time, we finally received a final price. Perhaps the most frustrating part is how the dealership treated me after I purchased my car. It is difficult to schedule an appointment and even when there is a scheduled appointment and they have the car, they always get 'busy' which results in a repair time significantly longer than quoted. Most recently, I was told I couldn't get an appointment for 6 days and even then, I would leave my car and it would be another 1-2 days before a technician could perform a diagnostic. Adding to this they do not provide free loaner vehicles (other Jeep dealers do). Overall, I would not recommend Bloomington Jeep to anyone. I don't feel respected by their employees and I do not feel that they are even attempting to win my trust.

The finance department (1 guy) never responds and is rude. I bought my Jeep from here and also the extended warranty. Now that I have sold my Jeep, I... want to get a partial refund on the warranty (as was promised) but I can't get the Mr. Tosca to return my emails or phone calls. And apparently no one else at the dealership can help me. I used to think this was a great dealership - I've bought 3 cars here - but now I realize they are good at selling cars but suck at following through on their promises. Don't fall for their act.

Matt H went above & beyond in helping me get the jeep that I had my heart set on. Staff was very knowledgable & friendly!

Tim the sales person is very nice and knowledgeable. But the sales manager Jeff not so much. We told Tim our price range on a used vehicle. He did a great... job to show a car slightly over our stated price range. I am a ready to buy customer with pre approved financing. After offering my original stated budget Jeff the manager was very rude and condescending. Even making a snide remark about my trade in. A simple I am sorry sir we won’t be able to agree at that price Jeff felt it okay to treat me rude with condescending attitude. He even was making a comment about me as I was leaving and Tim was trying to have some sort of positive effect on the in counter.

An excellent experience overall with friendly/helpful staff and no pressure--thanks Jonathan. Had exactly the used vehicle (VW Tiguan) we were looking... for and were pleasantly surprised by the awesome warranty that came with it. We definitely recommend this dealership and will look there again in the future.

Justin went far and above what I would even consider great customer service! He was knowledgable, personable, and patient. He was able to help us with... our search and narrow results based off our needs vs. wants. It's nice to deal with someone in car sales without feeling pressured. Thank you Justin!

One of the best experiences working with Chad. Spent several hours trying to find the right jeep, and he took every minute of my time assuring he would... find the right one for me.

A very pleasant transaction. They had everything ready to go when I came for my test drive.

Jake Tempesta, Ben Jason and Nick and the rest of the guys that were there were friendly, honest, knowledgable and top notch. It is the second or third... car we bought from this dealership - never dissatisfied.

I had such a wonderful experience at the Bloomington dealership. The salesman, Chad, came in two different days for me when he was not supposed to work... and had the cars I wanted to look at ready to go upon arrival. As someone who knows nothing about cars they laid everything out for me very simply and quickly. The paper work was much quicker than expected and they complied in every way possible with what I needed. Love my new jeep. Highly recommend this dealership.