Lupient Chevrolet

The employees at Chevrolet Bloomington continually antagonized me and spread false claims that I wasn’t approved for a loan, despite clear approval through GMC Financial. Their incompetence and refusal to take accountability made the process of retrieving my deposit unnecessarily difficult. I eventually went to Chevrolet WBL, where I secured the exact car I wanted under the same loan terms, receiving respectful and professional service – a stark contrast to Bloomington’s handling of my purchase. The behavior at Chevrolet Bloomington fits the stereotype of shady car sales tactics, and even after I walked away, they persisted in lying about the situation. Ultimately, their dishonesty doesn’t matter – I’m now happily driving my new TRAX, the very vehicle they claimed I couldn’t get approved for. Initially, I was excited to purchase a specific car, having completed all paperwork. However, the financial representative’s unprofessionalism crossed the line when they made inappropriate remarks about my income and falsely accused me of forgery. Despite providing official pay stubs as requested, the rep scrutinized them, implying fraud. I later discovered that pay stubs weren’t even required. The entire experience was marked by arrogance and condescension, and when I decided to cancel the deal due to discomfort, the representative appeared clueless about their inappropriate behavior. Retrieving my down payment turned into another frustrating ordeal. The finance director delayed the refund until a family member, waiting outside, stepped in to demand the return. This experience left me shaken and disillusioned, having never encountered such disrespect and lack of professionalism in prior car purchases. I will never return to this dealership and strongly advise others to avoid them.

Hi my salesman Kevin was fantastic and answered all my texts from the first text. We were going back and forth on text for almost a week. I got done with work early today and figured I would just go take a look at it. Kevin was great. He greeted me right away. Treating with great respect. I have never spent that much on truck in a very long time. He put my nervous at ease. Thank you so much Kevin greatly appreciated. John S

Great experience all around and awesome team to work with. Would definitely recommend this dealership

Nice to have people you can work with and understand . Thanks to all the employees in the Lupient team

Jose, the sales agent we worked with, was very professional and was good to work with. The process takes a little time, but everyone was as helpful as possible.

My sales rep was professional and courteous and was very helpful in answering my questions.

Professional sales rep meet all our needs. Kevin Pena, a number one! We will recommend him to our friends and family.

Jose, was great to work with, explained everything about the vehicle, highly recommend wasn’t high pressure was a relaxed atmosphere he was very polite and would use him again

Josh was great to work with! He was very knowledgeable about the vehicles I was looking at and wasn't pushy like some salesman can be. He kept me informed on the finance process & was a pleasure to work with.

My vehicle was hit on the front passenger side corner by a woman who didn't even try to look before pulling out of a parking lot in November. I was told by Dan several times that the whole front end had shifted after the collision and my plow mount was ruined. When I was able to take a closer look, there was NO damage to the frame, plow mount, or really anything that wasn't hit by that woman's car. I understand this was a busy time of year, but I'd rather a shop take a long time to tell me the truth than make something up and use being busy as an excuse. It took them until March to deem my vehicle "totaled". I had been on the phone between the insurance company and Dan many many times and he kept telling me they had to do something first and they said he did and when they finally made a decision the insurance company told me I have just a few more days with the rental . I bought a whole other truck after that thinking my other vehicle was undrivable, but once it was finally released to me I took it to the shop I usually go to, I can provide their info if anyone wants it, and they confirmed my observation that there was NO damage to the frame or plow and this vehicle was nowhere near totaled. When I shared this information with Dan he acted as if he was still correct and could not admit a mistake, very arrogant really. I'm honestly worried about how many other people the carelessness of this place ended up costing thousands of dollars. I wouldn't recommend this place to an enemy and anytime a conversation about vehicles longer than 10 seconds comes up I always always always warn people about this place. I wish there was a negative star option and I wish I could leave a negative star review about Dan specifically too. He replied to my review on another platform gaslighting the entire thing trying to save face. Never seen someone so bad at their job in my life.