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CarWise Gurnee

(1,651 reviews)
Visit CarWise Gurnee
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00pm–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 617-0702 (866) 617-0702

Reviews

(1,651 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarWise Gurnee from DealerRater.

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I had a the best experience getting the car I was looking

I had a the best experience getting the car I was looking for! Highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

My test drive of Versa went smoothly thanks to Alex'

My test drive of Versa went smoothly thanks to Alex' expert knowledge and helpful assistance. The whole test drive was a pleasure, and I am thinking about this auto day and night. Seems like I found my dream car at Car Wise lot. And they froze the price for me for a week.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Buyers be aware of this dealership.

Buyers be aware of this dealership. The reviews on here are fake. I thought this dealership was actually everything that people said it was but turned out to be a painful and expensive experience. I purchased a car from them a few days ago, the sale's person was Peter. This guy only cared about one thing, selling me a car no matter what, him and his sale's manager Ronald made sure to push in the deal some hidden fees. Make sure you are not rushed into any signing. They have a $1000 fee on every car you purchase with them, they claim it is part of the purchase but it is actually an additional fee on the listed price of the car. Additionally they sold me another fee apparently for key replacement, which was initially never disclosed to me. Thankfully I was able to cancel that. Also make sure to thoroughly examine the car mechanically because on my way back home which is 65 miles away the engine was overheating, this was on a Saturday. I had to wait and call them Monday for them to repair it. They claim to service their cars before selling them but how could they have missed a blown out radiator on an inspection and service to? An the car was full of dog hair which they had promised to clean and remove only to find out after the sell that this was not done. Beware, and be diligent with these scammers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Matthew who helps use was very knowledgeable

Matthew who helps use was very knowledgeable professional and patient with us. He made our experience worth while. We would highly recommend buying a car from car wise using Matthew as your sales representative.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Since I recently bought my car from Elite Motors, I went

Since I recently bought my car from Elite Motors, I went there for its maintenance. Everything went smoothly, and they addressed all my concerns. Their excellent service and commitment to customer satisfaction truly set them apart.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I enjoyed buying my 2019 RAM 1500 from Laron at EM.

I enjoyed buying my 2019 RAM 1500 from Laron at EM. He was professional but chill and went above and beyond to find exactly what I wanted within my price limits.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

It was a great experience!

It was a great experience! Everyone was very friendly and professional. I would definitely purchase another vehicle here.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very Honest & friendly people/enviroment!

Very Honest & friendly people/enviroment! Would def recommended anyone to come here for purchasing there vehicles!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I received the greatest assistance from Doug.

I received the greatest assistance from Doug. I’ve been working with him over the past few days, and he made sure to get me the best deal that fit. There was no hassling or bargaining, just straight-to-the-point offers. Very pleasant experience so far

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amy made the car financing process incredibly easy for

Amy made the car financing process incredibly easy for me; she efficiently handled my application, leading to same-day approval and purchase of this nicely-looking black SUV. Love my Ford Edge.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.