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CarWise Gurnee

(1,634 reviews)
Visit CarWise Gurnee
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00pm–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 617-0702 (866) 617-0702

Reviews

(1,634 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarWise Gurnee from DealerRater.

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Stay away!

This place is an absolute rip off joke , they will lie to you and tell you whatever you want to hear to buy a car they promised me I can take my truck I bought from them to my mechanic and if there was anything wrong within 15 days they would fix it lying xxxxxxx Anthony the sales manager do not trust a word he says , I took it to my mechanic the next day cause a sensor came on , all the tire sensors were bad , the front windshield had a crack the tires were dry rotted ,was missing a front left drivers side splash guard thag they zip tied onto the truck, they spray painted the rust which is now showing , and the truck has a bent hitch. When I called the sales woman who sold me the car she transferred me to Anthony , and it would go to voicemail every time , I finally went in threatening I wanted my money back and or fix the sensors at least and the window , also it didn’t have any Foot Matt’s in a truck who does that. Please stay away they will promise u the world and sell you a lemon .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This place is an absolute rip off joke , they will lie...

This place is an absolute rip off joke , they will lie to you and tell you whatever you want to hear to buy a car they promised me I can take my truck I bought from them to my mechanic and if there was anything wrong within 15 days they would fix it lying xxxxxxx Anthony the sales manager do not trust a word he says , I took it to my mechanic the next day cause a sensor came on , all the tire sensors were bad , the front windshield had a crack the tires were dry rotted ,was missing a front left drivers side splash guard thag they zip tied onto the truck, they spray painted the rust which is now showing , and the truck has a bent hitch. When I called the sales woman who sold me the car she transferred me to Anthony , and it would go to voicemail every time , I finally went in threatening I wanted my money back and or fix the sensors at least and the window , also it didn’t have any Foot Matt’s in a truck who does that. Please stay away they will promise u the world and sell you a lemon .Stay away complete xxxxxxxx

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very excited with my new car

Very happy with the service Alex Parker provided. Highly recommendable to ask for him. I am not just got newer car but lower monthly payments !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great store to deal with.

Got the truck I was looking for. Made the process simple and fast. In and out in an hour! Couldn’t be happier. Great selection too

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Their reps lie to get you in there. Don't believe them...

Their reps lie to get you in there. Don't believe them about promotional offers, etc. Because I was promised a no money down program by someone names Xena over the phone and when I got there, there was no such thing. But cust. Service and car I picked out was great! They "try" to work with you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Really good customer service

Great service at this location totally recommend it easy people to work with,friendly they helped me get a town and country for my family after I tried many other dealers who didn't helped me because of my credit but they did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Complete waste of time

DO NOT EVER go here, complete waste of time. I was 100% with them told them Im driving from Elkhorn, WI and I need to drive back with a car. I was guareenteed a Green Light from financing to pick out my vehicle. Yea not without 10gs down and a co-signer......complete BS

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome

Great people with a positive attitude and experience I would recommend everyone who needs a car to stop by My sales lady Monica was great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Don’t sign Arbitration Agreements!!

This is a shady dealership that seems to be selling lemons. I flew in to check out a great deal I found online and the dealship took a deposit then told me to sign an arbitration agreement that prevents buyers from suing or posting negative reviews online before I even got there. The car was junk but I got my deposit money back. We overheard them saying it was only because I didn’t sign the paperwork. Don’t buy cars from dealerships that make you sign away your legal rights. These guys probably only have good reviews because they sue you for posting bad things.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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F150 Sale !!!

very fun place to buy a car i really felt heard and helped at the end of the day. they made sure i got exactly what i needed without spending too much. miguel was the best ! 10/10

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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