Skip to main content

CarWise Gurnee

(1,648 reviews)
Visit CarWise Gurnee
Sales hours: 9:00am to 7:00pm
Service hours: 8:00pm to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00pm–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 617-0702 (866) 617-0702

Reviews

(1,648 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarWise Gurnee from DealerRater.

Want to share your experience with this dealership?

Write a review

Doug was my sales assistant.

Doug was my sales assistant. He provided me with detailed info on the 2 vehicles I compared to feel comfortable to make a weighted decision. But I am not in rush, and will keep my search, so wish to thank him for his help. Overall, a very good impression of the whole dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had a great experience with Elite Motors.

I had a great experience with Elite Motors. Laron was a very knowledgeable and a helpful salesman! We had a great experience and got a cool new jeep

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I'd like to express my gratitude to Marco, my manager and

I'd like to express my gratitude to Marco, my manager and Thomas, the sales agent. Super helpful and honest. They are the exact opposite of having to deal with any other dealership I’ve dealt with. Bought my dream-car, Ford Ranger at Elite Motors, and looking forward to doing more business with the two.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I was surfing the sites for weeks, planning to purchase

I was surfing the sites for weeks, planning to purchase Murano 2019 and found one of the best offers at Elite Motors. If you are looking for a nice used car, check them out. I will definitely buy my next car here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

John & Marco were a great help and very patient.

John & Marco were a great help and very patient. Great customer service will definitely recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

John went above and beyond to make me happy with an auto.

John went above and beyond to make me happy with an auto. He explained all the details, comparing the 2 cars of my choice. I’ll definitely be happy to work with them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I received a great car with an even greater price, even

I received a great car with an even greater price, even when I couldn’t get financing from other dealerships. I highly recommend this business for your automotive purchases.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My first review was good only because they have you fill

My first review was good only because they have you fill out the review in front of the salesman before you finalize the paperwork. BEWARE OF THIS DEARLERSHIP!!!! DO NOT SIGN ON THE IPAD WITHOUT SEEING THE CONTRACT. Ronald Brock is the Finance Manager, and he/Elite added $2695 warranty I did not want or agree to. They only provided me the bill of sale which did not have the warranty on it. Beware, bill of sale is NOT the contract!!! I'm not a lawyer and too trusting I guess. After I found out about the warranty, I told them I wanted to return the car due to their deceptive business practices. Only reason I kept the car was that Ronald told me it was a "mistake" and sent me cancelation form for the warranty and promise that check would be sent out within 2 to 3 weeks. It's been over 6 weeks now. I've filed a complaint with the IL Attorney General's office with their Consumer Fraud Bureau.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No

First class operation from the start, bought a 2022

First class operation from the start, bought a 2022 Lexus RX 350 with 10,000 miles and it was basically a new car. The dealership followed up with every detail could not be happier.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Will is an amazing salesman!

Will is an amazing salesman! Throughout the entire process, he gave me 100% effort to making sure my buying process was perfect. I would highly recommend this dealership to first time buyers, people with building credit, and also the high rollers!!! Everyone go to Will if you want a headache free experience! I LOVE ELITE MOTORS!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.