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CarWise Gurnee

(1,648 reviews)
Visit CarWise Gurnee
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00pm–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 617-0702 (866) 617-0702

Reviews

(1,648 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarWise Gurnee from DealerRater.

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After all the negotiations, this amazing BMW X5 became

After all the negotiations, this amazing BMW X5 became the best option within my budget. Recommend this place to anyone looking to buy used cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

It was great working with Lance, hassle free and very

It was great working with Lance, hassle free and very accommodating! Thanks for a top notch experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Excellent service and so helpful, helped me find the car

Excellent service and so helpful, helped me find the car and get started with a payment. Very wonderful people!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Alex me dio un trato especial más que nada muy respetuoso

Alex me dio un trato especial más que nada muy respetuoso y se tomó el tiempo y nunca me precio no me dio las mejores opciones y me ayudó bastante gracias por su muy buen servicio

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very professional.

Very professional. Nice people, easy to work with. Very helpful and good service provided , come to take your next car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Anthony helped me with every question I had.

Anthony helped me with every question I had. He was patient and knowledgeable. Amy, from the credit department, was also very supportive. They helped me get my luxury BMW X1. Such a great experience at Elite Motors dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Lance, who worked in sales, and Amy, who was a financial

Lance, who worked in sales, and Amy, who was a financial agent, were exceptional. My finance manager explained everything. And Vlad helped to test several similar Volvos, to let me find the one I really love.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Thanks to Alex, I found a great 2021 Infinity.

Thanks to Alex, I found a great 2021 Infinity. His knowledge and attention to my wishes saved me weeks of searching and visiting other car lots in Waukegan. Driving in my new car and couldn’t be happier.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I purchased a truck under the 3 day no questions asked

I purchased a truck under the 3 day no questions asked exchange guarantee policy. I decided I wanted to exchange the vehicle and requested a call from a a manager. They had the sales agent call me instead. When I tried to exchange the vehicle within the 3 days, the manager Marco questioned why I wanted to exchange the vehicle and then flatout refused to consider an exchange. Either the policy is a scam or the policy doesn't apply to Black women. Be aware of their false advertising.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

My credit is far from good.

My credit is far from good. Elite Motors not only financed me a car, but Carl helped me to choose the one perfectly matched all my wishes. I was looking for the auto almost two months and finally I got a nice-looking Explorer XLT 2016. Low down-payment, relief and the joy of car purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.