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CarWise Gurnee

(1,629 reviews)
Visit CarWise Gurnee
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00pm–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(866) 617-0702 (866) 617-0702

Reviews

(1,629 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarWise Gurnee from DealerRater.

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Nice folks

Even though I did not buy the used vehicle they advertised, the sales guy and his boss were up front, polite and respectful. They explained their reasoning on pricing, provided competitive examples and were willing to address our needs should we change our minds. We ended up not buying the vehicle because it ended up not meeting our needs, not anything Elite did.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great experience

I came into Elite Motors because I have challenged credit and my car was recently totaled so I needed to purchase a new car. I was paired up with Tom from sales and he was very straightforward and honest didn't sugar coat anything. Got approved for loan then we picked out the perfect car and purchased it. As I was driving home my check engine light came on I called Tom immediately and brought the car back to the dealership and I'm now driving a rental paid for by Elite motors while they fix what is wrong with my car. I am very satisfied with the level of service that I have gotten so far and can't wait to get my new car back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Great!

The experience was great coming to you guys for a vehicle. I was looking for a suv and thats what I got. Joey G is a great/funny guy and I really appreciate him helping me find my first suv. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Bad customer service

There inspection is a joke they didn't do it or looked over the checks. I bought a truck from them and the windshield wiper pump didn't work. Called they said it is as is sell. Wipers reservoir was empty how can you check it if there's no fluid in it. The oil life monitor was not reset you think that be part of their inspection. They're detailing after the sale was garbage found dust next to the seat that they didn't even clean the windows were left very streaky. The interior was not very clean. The outside of the truck from what I have seen looked OK cleaning wise. Overall I would not buy from them again or what I recommend anybody to ever go there

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Got the car that I want!

I got into an accident and needed a new car, Tom Peterson not only provided me with the utmost customer service but also helped me get the car that I love! I recommend Tom to all the car buyers and he is very informative and knowledgeable in his field.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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FAST EASY TRANSACTION , NO PREASURE

THANK YOU JOEYG FOR A GREAT CAR BUYING EXPERIENCE AND AGAIN THANK YOU FOR THE FREE ENGINE FOR LIFE PROGRAM

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I LOVE MY VOLVO S80 // THANK YOU JOEY G

JOEY G THANK YOU SOOO MUCH YOUR THE BEST I LOVE MY VOLVO S80 !!!!\ I WILL RECOMEND YOU TO ALL MY FAMILY AND FREINDS.....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GREAT JOB JOE G //// Elite Motors

I WAS VERY NERVOUS TO GET INTO A CAR LOAN BUT WHEN I WAS WORKING WITH JOE G AT ELITE MOTORS I TOLD HIM WHAT MY BUDGET WAS HE WAS VERY GOOD AT FINDING THE RIGHT CAR AND THE RIGHT PAYMENT THAT PUT ME AT EASE ... JOE G YOUR THE BOMB !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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JAYE HARRINGTON

VERY GOOD EXPERIENCE THANK YOU JOEY G YOU DID A GREAT JOB , I KNOW IM NOT THE EASIEST PERSON TO GET ALONG WITH ...

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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fast and easy!

All I have to say is WOW, Alejandro made everything so easy, fun and fast. I think within 2 hours i was in and out with my super clean Ford Limited. I couldn't believe I have never heard of this before or I would have bought all my past cars from here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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