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We bought a used Hyundai from this dealer, they offer a...
We bought a used Hyundai from this dealer, they offer a friendly Chevrolet bumper to bumper warranty which includes wearable parts. We also paid to extended the next year. We have one bad tire on this vehicle, 3/32 of an inch, the other three are at 5/32 of an inch. Hyundai States right in their manual it is not recommended to replace only one or two tires as this could damage the drivetrain. They will only replace one tire and charge me for the other three. Not very friendly of a warranty. We should have known when we bought the vehicle, the salesperson knew absolutely nothing about the car, fortunately I did. Do not recommend shopping here
We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. David Peach | GM| firstname.lastname@example.org| 763-786-6100
Just purchased my forth Friendly Chev Silverado.Kiowa...
Just purchased my forth Friendly Chev Silverado.Kiowa Hawkins helped me make a good choice without pressuring me! All departments have treated me well in the past!
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, David Peach | GM| email@example.com| 763-786-6100
Make sure you get everything in writing. I had asked for...
Make sure you get everything in writing. I had asked for new tires as part of the sale. They said yes until they then told me it was in my best interest to wait for the nice care. The tread is now to the wear strips but they still won’t replace them. I guess you have to get towed in by the cops or be in the ditch for them to replace them. Slick sales no follow through.
Sam, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. David Peach | GM| firstname.lastname@example.org| 763-786-6100
Excellent used vehicle at an excellent price. The...
Excellent used vehicle at an excellent price. The description of the vehicle was accurate and not misrepresented. Jeff called back very quickly after I submitted my interest online. He explained the vehicle’s condition and that he would hold it for me when we started our drive as we had to drive 2.5 hours to get to dealership. We have been looking for weeks for a vehicle and had previously test driven other used cars at other dealerships that were overpriced and in poor condition. We bought a 2008 Ford Edge from Friendly Chev as the first vehicle for our son. It is extremely clean, mechanically sound and even had new tires. Very happy with our purchase and Jeff was great to work with. Wouldn’t hesitate to do business again with Friendly Chev in Fridley!
Thank you for the wonderful review and for traveling to Friendly Chevrolet Fridley from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, David Peach | GM| email@example.com| 763-786-6100
Had a vehicle in for service and friendly chev returned...
Had a vehicle in for service and friendly chev returned our vehicle with damage. Also the loaner cars are not free they will find a way to charge you.
We acknowledge your review and are currently looking into the events you’ve detailed.
Blew off a "cash" full price deal. Accepted on one day...
Blew off a "cash" full price deal. Accepted on one day then pulled the deal the next morning. Less money in it for them unless they sell us their financing, insurance, warranty and accessories. DO NOT shop here. They will disrespect you and your time. By the way...not so "friendly". Poor business ethics and practices.
Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. I would really appreciate the chance to speak with you regarding this matter. Please contact me at your earliest convenience. I look forward to speaking with you and regaining your trust in our business. David Peach | GM| firstname.lastname@example.org| 763-786-6100
My husband and I just went to look at trucks, and we walked out with a camaro and a truck. You can't beat the prices and the deals this team makes for you. Tony, our sales rep was amazing, and once we bought the vehicles took the time to teach us about the technology of them. We went back about a week later, because we had forgotten some of the options he showed us; he remembered our names, and was more than happy to show us the features again. Our finance rep. got us a great deal on top of the already low prices on the window. I will absolutely recommend Friendly to anyone looking for a new or used vehicle. Oh, and they offer a MN weather warranty that helped my insurance go down. I can't say it enough... AMAZING!!!!
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, David Peach | GM| email@example.com| 763-786-6100
We recently purchased a Chevy Equinox from Friendly...
We recently purchased a Chevy Equinox from Friendly Chevrolet. The salesman, Dion Kennedy, was competent, personable, and focused on meeting our needs, not just making a sale. Everyone we dealt with in the process was professional and helpful. We drove over 100 miles to do business here, and we were able to handle many of the details over the phone, so that we knew what we were going to buy. We are very pleased with the transaction and the product; and we'll definitely go back when it is time to buy another car. - Dale and Lida
Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Dion and the rest of the Friendly Chevrolet Fridley team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, David Peach | GM| firstname.lastname@example.org| 763-786-6100
Poor customer service
First my husband took his vehicle for an oil change. Some one came and told him it would be about 10 minutes and an hour later they still did not let him know it was ready. He asked because he saw it in the parking lot. They apologized and said they got busy. Then a month later we purchased a vehicle here in December. The sale with the dealer went fine but we waited for two hours for someone to come back to us to finalize with financing. No one came and told us there was a delay no one came and gave us a timeline. Then we complained and they sent someone right away to ask our name and to tell us someone would be with us soon. Another forty five minutes went by. The new car manager came and apologized twice. The second time they told us they would give us a three year service contract for our troubles. It’s been three months and we still haven’t received it. Took it for my first oil change and told them my wiper wasn’t working correctly. They told me it was not covered by warranty because it’s wear and tear. It’s a NEW vehicle. Very disappointed in the service
Hello Jane, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, David Peach | GM| email@example.com| 763-786-6100
TERRIBLE! DO NOT SHOP HERE!
They are not honest about the quality of their cars. They sell very very very very poor quality cars. Do not disclose any repairs needed.
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. David Peach | GM| firstname.lastname@example.org| 763-786-6100