Friendly Chevrolet of Fridley

Just bought a 2021 Ford and couldn’t be happier! Our salesman, Brain, was awesome! Made the buying experience comfortable and was very knowledgeable! Will definitely continue buying all our vehicles from Friendly Chev!

Everything is good.i like what they work. Sell person is very good. I like the seller who sold the car to me . He is very nice.

Bought a used truck on March 7, took a couple trips, in 1000 miles from Friday to Monday. Tuesday March 11, truck wouldn't move. Transmission was completely gone. Texted the Salesman, said he would he would have someone contact me. No one did. I reached out again, said I would be contacted. No one contacted me. I called again. The third time, I talked with Mike. After telling him I bought the truck on a Friday, and on Tuesday it didn't even move. His response was "Do you have AAA, or a way to tow it in". I had to advocate to have them take care of the tow. My expectations in buying a used car from a dealer were realistic. I assumed the risk of a used car, but I expected that if something catastrophic happened that they would make efforts to do the right thing. The vehicle was towed in on March 13. said they would not be able to get it until Friday. No calls. I texted on Monday March 17th. They called back. Said they need to have an "experienced technician look at it, to make sure they diagnosed properly" March 18-No communication March 19-No communication March 20- I called them March 21-No call all day -I called in the evening. Was told transmission was bad, I would have to pay half. $3700.00. March 25- They called, transmission was fixed. I needed to get an invoice to take care of my half. Mike told me directly that they would deliver the truck for me. March 26-No invoice March 27-No invoice- called left message, said I still needed an invoice. March 28- Got the invoice- Paid- I asked and stated clearly that Mike told me the truck would be delivered. March 29- No Vehicle- My expectations were, and continue to be reasonable. I expect clear timely communication, and follow through actions- These expectations were not met.

My problem with this company is their service department. After being screwed around with for 6 months trying to figure out this issue…I finally talked with the head tech and he did a ride along and told me exactly where the problem was. 3 days later they say they looked and found nothing wrong. When pressured about it…..they did nothing but shift from 2 to 4 wheel drive and listen to the engine!!!!!! That’s it?!? When I asked why they didn’t take the transfer case apart after he clearly said it was bound up he says well it shifted fine now!!!!! They CLEARLY don’t want to do repair work at this REPAIR shop because why…….i have a warranty…..and yes I bought the car and warrenty from them!!!!!! I’m being screwed with until my warrenty runs out…… stay away from “friendly” chev!!!!!!

great customer service changed my appointment due to warmings called and got in right away thank you for the great service and help from everyone

They sold us a car that they knew had significant damage and they didn't list it on their inspection. It's been weeks since we asked them to fix it and no one will answer my phone calls, texts, or emails

Made appointment online for my diesel truck for emissions warning light. I pulled in for my appointment and was told they don?t have anyone available to work on a diesel for at least a week. ( I live a 100 miles away and I made an appointment) i did end up going home (100 miles) and coming back the next day and drop the truck off. (I was not happy about driving it another 200 miles not knowing if it would cause more damage.) I started working with the service tech Eric and Corey came out of his office and was fantastic. He had Eric check the codes and advise me of what could happen driving it home and back. It was inconvenient but they got my diesel fixed. I picked up my diesel and dropped my 1500 off for repairs and then had recalls done on my Tahoe.

I had a very disappointing experience at this dealership while trying to purchase a used car. The sales rep was unhelpful, communication was poor, and I felt my concerns were not be addressed.

Took my car in to be serviced. Was told there would be a diagnostic test fee to discover the issue. Don't like that but fine. Unfortunately, the cost of the needed repairs far exceeded the value of the vehicle so I chose not to move forward with the suggested repairs. What I take issue with is they charged me not 1, but 2 diagnostic fees, one for each issue I was told. This is absolutely insane and borderline criminal. I had to pay $350 just to find out I have a care that is not worth fixing. Then when I went to pick it up, THEY LOST MY KEYS! I had to wait a half an hour while they looked everywhere in the building it seemed and had to call multiple people not working at the time. I stood there for a half an hour before they found them. Extremely unprofessional.

Standard oil change everyone was helpful and prompt. Shortly after leaving dealership the check engine light came on. As this wasn't normal after my other service visits. I called and was transferred to the service department left a message and still haven't had any response pretty typical from Chevy three different dealerships I have purchased 4 vehicle's over the past twenty +years some things don't change.