Reviews
New car manager did not honor the sale price he
New car manager did not honor the sale price he personally emailed me after we arrived at the dealership We did not get the window sticker. The salesman said he would mail it. He emailed a copy of the sticker not the original. He quit answering my inquiries. I have bought many new luxury vehicles this was not a pleasant experience
New car manager did not honor the sale price he
New car manager did not honor the sale price he personally emailed me after we arrived at the dealership We did not get the window sticker. The salesman said he would mail it. He emailed a copy of the sticker not the original. He quit answering my inquiries. I have bought many new luxury vehicles this was not a pleasant experience
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
HI Vicki, Thank you for your feedback. As I explained to you while you were here we actually gave you a price that was lower than the initial quote you received via email. In regards to the window sticker we did provide you with a copy when you requested it. Because this vehicle originated from a different Cadillac dealership I cannot order a replacement window sticker for you. I have been in communication with the other dealership who has assured me they will provide me with a copy but I have yet to receive it from them. Feel free to reach out to me with any questions or concerns 952-920-4300 or via email jsternau@keycadillac.com. Regards, Josh Sternau New Car Sales Manager Key Cadillac
Key Cadillac salesman and staff, specifically the
Key Cadillac salesman and staff, specifically the Anthonies (sales and finance), were very courteous and helpful. I especially appreciated their assistance and patience in the coordinating the payment process. I was a little disappointed in the detailing team, hence the lower rating. I feel that a little more attention could have been paid to the “hidden” areas: shocks and frame around the cargo area, , under the seats, blue liquid dried on side if 3rd row seat, etc. In addition, a minor dent was not disclosed and I didn’t notice until on the way home. I don’t know if it would have affected my decision, but if Key Cadillac wishes to expand their used auto sales, these little extra steps would help to impress buyers and increase recommendations.
Key Cadillac salesman and staff, specifically the
Key Cadillac salesman and staff, specifically the Anthonies (sales and finance), were very courteous and helpful. I especially appreciated their assistance and patience in the coordinating the payment process. I was a little disappointed in the detailing team, hence the lower rating. I feel that a little more attention could have been paid to the “hidden” areas: shocks and frame around the cargo area, , under the seats, blue liquid dried on side if 3rd row seat, etc. In addition, a minor dent was not disclosed and I didn’t notice until on the way home. I don’t know if it would have affected my decision, but if Key Cadillac wishes to expand their used auto sales, these little extra steps would help to impress buyers and increase recommendations.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your recent experience at Key Cadillac. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not what we wanted. If you would like to discus this further please feel free to contact me. Thank you. Andrew Bjornstad Pre-owned Sales Manager 952-920-4300 abjornstad@keycadillac.com
I recently purchased a car from ELDON MCNEILLY.
I recently purchased a car from ELDON MCNEILLY. He was a wonderful salesman. He was very knowledgeable about the vehicle I was purchasing. He was patient with me and getting my paperwork together and it was all over a wonderful experience. He told me the in and out of my car, how to use my OnStar how to do everything that I had questions or might have questions in the future. He also gave me his card for any questions I may have later. ELDON is absolutely awesome and a very big plus to the Key Cadillac team.
I recently purchased a car from ELDON MCNEILLY.
I recently purchased a car from ELDON MCNEILLY. He was a wonderful salesman. He was very knowledgeable about the vehicle I was purchasing. He was patient with me and getting my paperwork together and it was all over a wonderful experience. He told me the in and out of my car, how to use my OnStar how to do everything that I had questions or might have questions in the future. He also gave me his card for any questions I may have later. ELDON is absolutely awesome and a very big plus to the Key Cadillac team.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Stacy, for sharing your positive experience with us at Key Cadillac! We are thrilled to hear that Eldon provided exceptional service, making sure you were well-informed about your new vehicle and patiently assisting you with the paperwork. We are lucky to have Eldon as part of our team, and we appreciate your kind words. If you have any further questions in the future, please don't hesitate to reach out. Enjoy your new car! Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
I purchased a car, out of state, from Eldon MeNeilly and
I purchased a car, out of state, from Eldon MeNeilly and the entire experience and service has been top notch. Mr. Eldon has been extremely communicative and helpful through the entire process. Even though we are states away, I always felt like I was right in the showroom. Key Cadillac has earned my business through excellt customer service, upfront and transparent pricing, and williness to work with someone states away.
I purchased a car, out of state, from Eldon MeNeilly and
I purchased a car, out of state, from Eldon MeNeilly and the entire experience and service has been top notch. Mr. Eldon has been extremely communicative and helpful through the entire process. Even though we are states away, I always felt like I was right in the showroom. Key Cadillac has earned my business through excellt customer service, upfront and transparent pricing, and williness to work with someone states away.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Alan, for your glowing review of Key Cadillac and your positive experience with Eldon! We are thrilled to hear that you found our customer service to be top-notch and transparent. It means a lot that you felt like you were right in the showroom, despite being states away. We look forward to welcoming you back for your next vehicle or sharing your positive experience with others. Thank you for choosing Key Cadillac! Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Ryan was excellent.
Ryan was excellent. Answered my questions honestly and comprehensively. A proper “standard of the world” experience. The Lyriq is an underrated car. Can’t wait to take delivery next week!
Ryan was excellent.
Ryan was excellent. Answered my questions honestly and comprehensively. A proper “standard of the world” experience. The Lyriq is an underrated car. Can’t wait to take delivery next week!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Toby, for sharing your positive experience with Key Cadillac and our team member, Ryan. We're thrilled to hear that Ryan provided you with honest and comprehensive answers. We're glad you found the Lyriq to be an underrated car and are excited to take delivery next week. Enjoy your new ride, and we look forward to serving you again in the future! Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Our sales rep, Ajai, was very friendly.
Our sales rep, Ajai, was very friendly. He knew each Cadillac model's details and found us a car that met our requirements.
Our sales rep, Ajai, was very friendly.
Our sales rep, Ajai, was very friendly. He knew each Cadillac model's details and found us a car that met our requirements.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your experience with Key Cadillacd! We are delighted to hear that Ajai provided you with excellent service and helped you find the perfect Cadillac that met your requirements. At Key Cadillac, we take pride in our knowledgeable team members and their dedication to helping customers. We appreciate your kind words and look forward to assisting you with any future automotive needs. Drive safely! Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
ten stars.
ten stars...go see anthony peluf....100%....i went to buy and got it...thank you, sir...call ya on the next one.
ten stars.
ten stars...go see anthony peluf....100%....i went to buy and got it...thank you, sir...call ya on the next one.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mark, and thank you for the great feedback! I am so happy to hear that you have enjoyed your visit here at our dealership! Anthony is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Daniel was superb to work with on the purchase of my
Daniel was superb to work with on the purchase of my vehicle. His communication before we met was timely, clear and informative. His warm personality put me at ease. His knowledge of the vehicle was what gave me confidence to make the purchase. I’d recommend him to anyone!
Daniel was superb to work with on the purchase of my
Daniel was superb to work with on the purchase of my vehicle. His communication before we met was timely, clear and informative. His warm personality put me at ease. His knowledge of the vehicle was what gave me confidence to make the purchase. I’d recommend him to anyone!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new vehicle, Angie. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Daniel was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Daniel and the crew at Key had me in and out in about two
Daniel and the crew at Key had me in and out in about two hours including the test drive. Car buying does not get much more painless than that!
Daniel and the crew at Key had me in and out in about two
Daniel and the crew at Key had me in and out in about two hours including the test drive. Car buying does not get much more painless than that!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I love hearing about guests who have a wonderful experience at our dealership and I am happy you are one of them! We understand that buying a car is an important decision and I am honored that you chose Key Cadillac. Please feel free to contact us if you have any questions about your new purchase. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300
Daniel and Anthony did a great fob from test drive to
Daniel and Anthony did a great fob from test drive to purchase. I was very happy with the service
Daniel and Anthony did a great fob from test drive to
Daniel and Anthony did a great fob from test drive to purchase. I was very happy with the service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Bird. Sincerely, Michael Stanzak, Dealer. mstanzak@keycadillac.com 952.920.4300