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Deceptive marketing practices
I get both of MBs serviced at Feldmann. After my latest service I received an email from their sales dept saying my car was in high demand and they would like to offer to buy it. I went through the on line process, including pictures, since they service the vehicle they already had that information. I received a written offer of over $49,000 with the sales person saying the amount could be higher once they see the vehicle. So I went in. Much to my chagrin, their new offer was just over $43,000. When I inquired as to why the difference, the new sales person said it's just what he was told by the sales manager. Needless to say I was fairly frustrated, and asked to speak to the sales manager who told me a) he needs to talk to IT to understand how they valued the vehicle so high ( he wasn't totally familiar with the tool they use). Keep in mind that a sales rep gave me a value, and sales reps never give values unless someone signs off on it. And b) he was a "new car guy" and wasn't familiar with used cars. I guess at Feldmann new cars are never purchased using trade ins.... Bottom line is they did not honor their original value. This was a bait and switch pure and simple. I have purchased 4 vehicles from Feldmann over the years, and used their service department. That came to an abrupt and sudden end today.
I completed my third Mercedes Benz lease today, and I
I completed my third Mercedes Benz lease today, and I continue to be impressed by the Feldmann Imports team. Don Harvey is an experienced salesman, and with every interaction with Don, I appreciate his attention to detail and helping the customer along the way. Don and team are the reason I keep going back to Feldmann’s. From the sales to financing to delivery experience, everyone makes the leasing experience as “easy” as possible. Great buying experience with an awesome salesman, Don. Thank you!
Don does a great job of providing his clients with an exceptional experience. We are so glad to hear that everything went well with your purchase. Thank you for taking the time to leave a review and we hope to see you again!
I appreciate Matthew Sack a lot at Feldmann imports, he
I appreciate Matthew Sack a lot at Feldmann imports, he did everything to find me the right car that fit me and my family need. He is professional, helpful and amazing person
Thank you for taking the time to leave a review, Maichel! It's great to hear that Matthew was able to help you out with a new vehicle. Hopefully we'll see you again!
This was my first time buying a vehicle from Feldmann
This was my first time buying a vehicle from Feldmann Imports. From the minute I walked in the door until I drove off in my new car, I had a great experience. They made me feel welcome, and really listened to my needs. I've purchased a lot of cars in my life, and I have to say this was one of the smoothest experiences. Unlike most dealerships that make you feel pressured and pestered when you're trying to look at vehicles, Matt at Feldmann was professionally attentive, but made me feel like it was a friend helping me buy a car rather than some salesman. I can't say enough good things about Feldmann imports in Bloomington!
We are so glad to hear you had a great experience! Matt certainly does a fantastic job of taking care of his customers and listening to their needs. Thank you for sharing your review, Kevin! We do appreciate it!
C’est un plaisir de pouvoir faire affaire avec vous.
C’est un plaisir de pouvoir faire affaire avec vous. Les mots me manque pour dire à quel point vous êtes accueillante. Merci NATALIE GREEN.
Merci beaucoup pour la gentille critique. Nous apprécions votre parrainage!
Natalie Green is a gem to work with in purchasing your
Natalie Green is a gem to work with in purchasing your next Mercedes. She knows the product, is on top of completing the purchase and answering all questions. Thank you, Natalie🤗
Thank you for the kind review, Cindy! Natalie provides a great experience for her clients and knows the product very well! We are glad to hear that you had a good experience with Natalie. Thank you for sharing!
From first contact and throughout all of the touch points
From first contact and throughout all of the touch points leading to delivery and pick up of our vehicle, Matthew Sack and the multiple related professionals at Feldmann imports were extremely helpful in facilitating the entire process. We would recommend the team at to any discerning customer. The purchase of our car was not only about the car itself. The service played a critical role as well. We had fairly complicated demands given that we were buying our vehicle while living overseas and critically needed to have it delivered exactly on the date of our arrival. This is not easy in today’s auto market. The team helped us navigate through our options and ultimately delivered what we wanted and exactly on time. We would return to Feldmann for our next Mercedes purchase.
Peter, we are so glad to hear that everything worked out with Matthew Sack and our team at Feldmann. As you mentioned, it's certainly not easy - especially in today's age - to have a new vehicle ready to deliver, especially while you're overseas. Thank you for putting the trust in our team! We appreciate the review and we look forward to seeing you again in the future!
Natalie Green has been great to work with.
Natalie Green has been great to work with. I've purchased two cars from her! I have also referred friends that she has helped.
Natalie sure knows how to take care of her customers and give them an excellent experience! Thank you for sharing with others and we appreciate the continued business!
Recently i had a recall on my MB Gl 320, they covered a
Recently i had a recall on my MB Gl 320, they covered a lot of parts and labor leaving my car back to life, shout out to Brian Sweetney and Emily Cook that work on my Gl, you rock guys! thanks for all your hard work!
We are glad to hear that our team was able to help you out and get you back on the road, Joel! Thank you for your business and for taking the time to leave a review. We really appreciate it and hopefully we'll see you again!
Awesome customer Service!
Awesome customer Service! Don is the best and the team had us in to pick up our new car and we were out with minimal time. Thank you
Thank you for taking the time to leave a review! It's hard for us to break the thinking that visiting a car dealer or purchasing a new vehicle needs to take a lot of time, because it surely doesn't! We are happy to work with you and all of our customers to be mindful of your time and do whatever we can to make it a seamless process. Thank you and we hope to see you again!