Reviews
My car was serviced quickly and the staff was very...
My car was serviced quickly and the staff was very friendly! I will continue to have my oil changed and my car serviced at Luther Toyota.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Customer Service
From check in to check out the people at Luther Brookdale Toyota did a great job of taking care of me and my vehicle. At check in Jeremy wrote up my work order and kept me informed as my vehicle was being diagnosed. The work on my vehicle was performed in a very timely manner and the woman at the check out counter went out of her way to get me through the process quickly. In all a great experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Easy, no pressure, great deal!
Tim talked to me over the phone and explained some options, then walked me through the process. It was easy and straightforward, and I would definitely to "go see Tim O".
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Dealership/ Great Prices
Our family and extended family have purchased 8 vehicles from Luther Brookdale Toyota since 2010.. We keep coming back because of super sales experiences, exceptional customer service and a quality service department. The sales manager (Paula) is so pleasant to work with and very efficient in making sure the vehicle is ready to go at the time promised. Thanks to Paula we got a great price for our purchase of a new RAV4. This has been the case on every vehicle we have purchased through her. Our salesperson, Lee, was very friendly, professional and competent in explaining and demonstrating all the electronics and new safety features. I sent several text messages to both Lee and Paula. They responded almost immediately. This is how car shopping should be!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Commendable service.
The service was prompt, friendly and professional. The waiting room is equipped with entertainment, snacks, and computer terminals for easy access. Financial services were efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Place to Purchase a Vehicle
Our family and extended family have purchased 8 vehicles from Luther Brookdale Toyota since 2010. We have been dealing with Paula (Sales Manager) during this time period. She is a great communicator and very pleasant to work with. We just purchased a new RAV4. She gave us a great deal and was so efficient in getting it ready for us. Our salesperson, Lee, was very professional and did a great job of explaining and demonstrating all the electronics and new safety features. When I had questions, both Lee and Paula answered my texts almost immediately.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bruce is great
Excellent service, great communication. Awesome dealership. They treat people well! Sales and service are the best. They have integrity and are fair, they will do what they can to assist.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We have leased 3 cars from Keith-naturally good!
See Keith,This format is stupid and will report to the the Luther brothers.This format is stupid and will report to the Luther brothers.I hope this works and do something meaningful with feedback
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service at 13k miles
Really like your building. People are professional and friendly. Sorry can’t remember employee names. Liked the cookies, water and coffee. Nice new cars on display.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brookdale Toyota Rocks!
I really really really enjoy getting my car serviced here. The staff is really really really amazing. They all seem to really really enjoy their jobs. Love this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair