Reviews
Extremely Excellent Experience
I've never leased a vehicle and therefore very nervous to do so but Delia set my mind at ease and gave me every option available. Delia worked with me to find the best option for me! I absolutely love my new 2017 Toyota RAV4!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the kind words about your experience with Delia and our dealership! Here at Luther Brookdale, we strive each and every day for a great overall product. All the best for you and your brand new RAV4—what a great choice!
Very Excellent Experience
This is the first time we have ever leased a new car and the whole process went smoothly. We have previously purchased two other cars from Luther Brookdale Toyota which were also good experiences.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the kind words about our staff here at Luther Brookdale. Leasing a new vehicle is a big decision so we're so pleased that we could walk you through the steps so smoothly. Happy trails to you for now!
First time buyer
This was my first car-buying experience. I went in very nervous and not sure what to expect. John was very helpful and friendly, and together with some research of my own, I was able to get a great certified pre-owned Prius at a reasonable cost. I would recommend to others
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for your kind words about John and our dealership as a whole! It's customers like you that truly make it all worth it. All the best for now and happy trails to you... until we meet again.
Great Experience
We have bought our last 4 cars at Brookdale Toyota and have always been very impressed with the clean facilities, friendly staff, and especially our salesman Abdi Ibrahim for always being very knowledgeable about Toyota cars and going the extra mile every time to ensure we are satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Scott, thanks so much for your kind words about Abdi and our dealership as a whole! Since you've purchased your last 4 vehicles with us, you know how much we strive for greatness each and every day. Happy travels for now and we'll be just around the corner if you need anything at all.
Out of Warranty Help
We bought a used car from a dealership for the first time a little over a month ago. Toua Yang from Luther Brookdale Toyota sold us a 2010 RAV4. I just want to take a moment to share our experience working with them. Toua and his coworkers were patient and answered a lot of questions and concerns throughout the process. The cigarette lighter outlet wasn't working (we found out a few days after buying the car) but it was covered under warranty. That and a (probably) preexisting minor cosmetic issue were fixed for free with no questions asked. Shortly after the car was out of warranty the AC began acting up. (On Tuesday it was blowing out really hot air) I made an appointment with the service department and contacted Toua (who sold me the car). We spoke on the phone briefly and also exchanged a few texts. He pulled some strings and the service department tested my refrigerant levels, filled it (it was slightly low), ran dye through it, and gave our car a car wash, all for free. Working with a dealership is intimidating and buying a used car from a dealership is something that our culture has taught us to fear. I just wanted to say that I appreciate Toua and all he's done with me and for me through this process. If you're thinking about buying a car, I had a great experience with this guy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Keith, thanks so much for your very detailed review about your experience with Toua and our dealership here at Luther Brookdale Toyota. It's customers like you that make it all worth it! If you need anything else more down the road, just know that we'll be here to assist. All the best for now!
Pushy dishonest sales manager
Was ready to buy a car until the pushy dishonest sales manager starting talking to me like I'd never purchased a car, or read a book, or understood how business works. Will purchase a Toyota from another dealer, where I can trust the manager to tell me the truth.
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Chris, since we don't have a full name to match with this review and experience, we'd love to hear from you so we could do our best to get back on the same page here. We ensure you that we're always striving for greatness here at Luther Brookdale Toyota so this is definitely not how we do business. Please reach out to me directly when you have a moment. Paula Losleben | Phone - 763.331.6722 | Email - Paula.Losleben@lutherbrookdaletoyota.com
Really impressed with these folks!
A great buying experience. Ryan in sales helped me identify the RAV4 that would work best for me (2017 RAV4 XLE Hybrid). I'm so glad he did. Sales staff, managers and finance folks were all extremely polite and responsive. I shopped 7 different dealers in two states and am confident I got the best deal as well as the best service possible. I'm getting 38 mpg in the city and turning heads - couldn't be happier.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Reed, we're so very pleased to hear about your great experience with Ryan and our dealership as a whole. The RAV4 XLE Hybrid is such a wonderful vehicle-we're thrilled you two found each other! If you need anything else more down the road, just know that we'll be here to assist in anyway that we can.
Great Service, got exactly what I wanted
Excellent Dealership. Patient salesperson took the time to educate me on the different models. Finance department beat the offer that I received on pre-approval with my bank. Love the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terry, we're so pleased to hear about your great recent experience with us! If you need anything more down the road, just know that we'll be right here to assist.
Bought toyota highlander 2017
The sales representatives are amazing! Process was easy than I expected! Keep it up!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wesley, thanks so much for sending us your feedback on your recent sales visit! If you need anything else at all down the road, we hope that you can turn to us again. All the best for now!
New 2017 RAV4
Long time customer of Brookdale Toyota and Toyota City. Received fair trade in value. Enjoyed working with Chris and Abdi. Chris really worked hard to close the deal. Appreciate the effort and courtesy to both my wife and I.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so pleased to hear about your great experience with Chris, Abdi and our Luther Brookdale team as a whole. As a long time customer, we're so happy that you continue to keep coming back and proving your loyalty. If you need anything else moving forward, we're just a short drive away. Have a great rest of the week and more!