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Luther Brookdale Toyota

(2,749 reviews)
Visit Luther Brookdale Toyota
Sales hours: 8:30am to 8:00pm
Service hours: 6:45am to 9:00pm
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Sales Service
Monday 8:30am–8:00pm 6:45am–9:00pm
Tuesday 8:30am–8:00pm 6:45am–9:00pm
Wednesday 8:30am–8:00pm 6:45am–9:00pm
Thursday 8:30am–8:00pm 6:45am–9:00pm
Friday 8:30am–6:00pm 6:45am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2014 state dealer award
View 9 awards
2014 state dealer award 2014 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (763) 515-2151 (763) 515-2151
Used (763) 515-9038 (763) 515-9038
Service (763) 515-8150 (763) 515-8150

Reviews

(2,749 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Luther Brookdale Toyota from DealerRater.

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Brittany Thompson Rocks!

It is obvious that Brittany is truly concerned about customer satisfaction. My sales experience with Brittany was easily a five-star experience. Good job Brittany and thank you! I purchased a used 2015 Camry today mostly because of my sales experience. I have purchased well over 500 vehicles which included both personal and commercial vehicles around the state at various dealerships. She's is an non pressure, even temperament, eager to provide, knowledgable type of salesperson. I actually enjoyed the experience! (Not my usual experience) Thanks again! Dave

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Dave, we thank you so much for your outstanding review of both Brittany and our dealership as a whole! With so many vehicle purchases under your belt, it truly means a lot coming from you. We can only hope that think of us next time around. All the best for now!

2017 Toyota Tacoma Sport 4x4 LB

Very friendly & courteous staff, Kelly & Paula were very knowledgeable about the options I wanted and explaining them. No back & forth about pricing, like some dealers, straight forward, did the deal on the phone. No hassle! Would definitely recommend them to anyone looking to buy new or used. Thanks, Larry. (North Dakota)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Larry, thank you so much for taking time out of your day to review Kelly, Paula and our dealership as a whole! We strive on providing our service without any sort of hassling and we're so happy to hear that you'd recommend us to friends and family for both new and used vehicles! If you need anything else down the road, just know that we'll be there for you as well.

Most Enjoyable Car Buying Experience

Brittany Thompson with Luther Brookdale Toyota-Scion took an immediate and sincere interest in our pursuit of a perfect vehicle. She listened as we explained our situation with our current VW Diesel Passat and discussed alternative replacements. We talked about the trade offs between gas versus hybrids as well as 2016 versus 2017 model years. She responded to our calls and questions in a most timely manner. She even returned one of our calls on her day off. After we purchased our 2016 Avalon hybrid, she went over the cars numerous features with us for probably close to an hour. Working with Brittany was our best car buying experience in over 35 years of buying and selling vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're so pleased to hear about your recent experience with Brittany and our dealership as a whole! It absolutely makes our day that you had your "best car buying experience in over 35 years of buying and selling vehicles" with us! If you need anything else down the road, just let us know. That's what we're here for!

2017 RAV4

Lynn Floyd was great in explaining the RAV4 that I leased. He helped me understand the lease program in detail and in understandable terms. He was not pushy and when I kept asking questions he answered them clearly. I enjoyed dealing with him. I would recommend him to anyone thinking about a new or used car. I bought my 2003 Hylander from this dealership and have had it serviced here in the 13 years I owned it. I can truly say that I have never had a problem with the staff here. Lynn was another positive part of this dealetship

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking time out of your day to review our dealership, Jean! It's customers like you that make it all worth it. Lynn is one of the best here at Luther and we're so glad that you keep coming back for anything you need. All the best for now!

Extremely Satisfied!

What an AMAZING customer service! I recently purchased my 2016 Toyota Highlander from Luther Brookdale Toyota and I was extremely satisfied through out the whole experiance. Yuri was able to provide me answers for all of my questions regarding about the car. He is very knowledgeable and easy to talk to. Thank you Yuri for making everything easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

We're so pleased to hear about your great experience with purchasing your brand new Highlander with Yuri! He's definitely one of the best here at Luther Brookdale and we'll be sure to pass this along his way. If there's anything else you need, just know that we're only a short drive away. All the best for now.

Highlander Purchase

Tim Olson was very pleasant to deal with and has been very helpful when I have had questions about the vehicle . The rest of the staff was very pleasant during the buying process . The service area is very spacious and comfortable with beverages and cookies.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bruce, we thank you so much for the great review of Tim and our dealership as a whole! We take pride in each and every portion of our dealership right down to the beverages and cookies in the service area too! Let us know if you need anything else at all down the road.

Excellent Customer Service! A+++

I did my research on Toyota website and YouTube before I made my purchase. I started with a 2017 Tacome TRD Pro and was able to get a great deal on the exact color and model that I wanted. I highly recommended Bee Xiong if you are looking for a new or used Toyota. He's very professional and well prepared before my purchase. I got my new vehicle within the two hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Shee, thank you so much for taking time out of your day to review your recent experience with us! The Tacoma is a wonderful vehicle and we're so glad that we were able to get you out the door quickly and happy! If you need anything else down the road, please don't hesistate to reach out. All the best for now!

Excellent Customer Service for my new 2017 Toyota Tacoma! A+

I did my research on Toyota website and YouTube before I made my purchase. I started with a 2017 Tacome TRD Pro and was able to get a great deal on the exact color and model that I wanted. I highly recommended Bee Xiong if you are looking for a new or used Toyota. He's very professional and well prepared before my purchase. I got my new vehicle within the two hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so thankful that you reviewed both Bee and our dealership as a whole. When you come to Colonial Toyota, we strive to get you both exactly what you want and what you need. If you need anything else down the road, don't hesitate to reach out! Gloria Powers, Marketing Department

Customer is #1!

Ann Scherer was exceptionally easy to deal with. Did everything possible to see that we got what we wanted! We commend her for the fine job she did. Luther Toyota makes purchasing a new vehicle fairly painless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so pleased that you had such a great experience at our dealership with Ann! We strive on making each step of the way effortless and we're so pleased to hear that it's how it was on your end. All the best for now!

Brookdale Luther Toyota, ask for Bobby

I was shopping for an suv after mine was totaled by another driver and I visited 5 different dealership. The brookdale Toyota was the only one where the experience was 5 stars and Bobby really was superb. Being a female shopping for a new car can be intimidation and I felt very much talked over and not listened to at the Other dealerships. Right away when I stopped by Toyota Bobby listened and made a list of features I wanted and my budget. He only showed me cars I was interested in. Was straightforward and friendly. He didn't pressure and was happy to answer all my questions. The sales experience really helped tip the scales for me in going with the RAV4 over similar SUVs. In addition Bobby worked hard to get me the exact car I wanted while sticking to my budget. In the end I bought exactly what I wanted and didn't go over budget. I love my new RAV4 and I'm happy I bought it from someone respectful with a great team/brand supporting them. Add Toyota to your list if you're looking for a new/certified preowned car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We thank you SO much for your outstanding review of both Bobby and our dealership as a whole. This review is truly going up on the fridge! We're so pleased the perfect vehicle in the RAV4! Don't forget that we're just around the corner if you need anything else at all. All the best for now!