Reviews
Great Buying Experience
Sales and Finance Customer Service (Roxie and Carlos) Honoring of Costco Membership Agreement Efficiency of purchase process Cleanliness of Facilities and Car Delivery
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Great service
I'm overwhelmed with their staff.They are good in attendances I will recommend all my to them.excellent they are.their cars are superb.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Great service, decent price
I had a great experience at Elgin Toyota. Jun helped us our picking out the Rav4 Hybrid I wanted, it was quick and easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Great Service
Organization was great, keeping to time, so I finished earlier than I expected and also got a free car wash which was cool.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review! We really appreciate your business. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
BEWARE! Talked with the internet sales team about a 2022...
BEWARE! Talked with the internet sales team about a 2022 Prius. Was sent a spec sheet with the price of the vehicle and was told we would have to come in to the dealership. We had every intention of buying the car with the price we had been given. After giving all of our information, the salesman came back and said to buy the car we would have to take their Protection Package ($4995.00). We declined, and the sales manager joined us to tell the story about the dealership having to make money, and how they hadn't laid off anyone. The car was not even to the dealership yet, so nothing had been done to it. They told us to take the protection package, or we couldn't have the car. We walked out. There is a reason this dealership has such a poor rating. Many other dealerships in the Chicagoland area. Suggest you try one of those.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Great facility,
Friendly knowledgeable, friendly staff. Transaction very easy. Sales consultant very helpful with the process, Discuss everything on the paper. After the sales made, walk me to the car explain the vehicle features. Happy and great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joseph, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Elgin Toyota. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Great Sales and Finance Service. Clean facility
Everything was great for this 30 year Toyota family customer. Everyone worked to get me in this Toyota Corolla Cross and I so appreciate it. Thank you Toyota for always being good to me... My Salesperson-Umair, Finance Manager-Danny, and Car Sales manager- Michael were really helping me get the car I wanted. They were terrific! So appreciate their care to this deal and my situation. I will certainly recommend your dealership to others. Best of everything to these guys and this Elgin Toyota!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Great services
The showroom is nice and the service people are friendly. Completed process of buying a new car within 4 hours.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Great service
I like the attention they have, respect, kindness and cordiality. I hope you always continue to provide the best service and offer the best COFFEE! Thanks…
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Great Service, Very Clean, Great People
People are great! Great amenities. Clean and easy. Would go back for my next service appointment. Car wash is great too!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Elgin Toyota was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027