Elgin Toyota

Everyone I have had to deal with at Elgin Toyota and been extremely friendly and polite. I am truly glad I chose Elgin Toyota to purchase my 2014 Highlander.

I bought Toyota RAV4 2014 with this dealership and everyone involved with my buying a car experience was great. I highly recommend to work with Don Smith. He was very professional and great to work with.

Summary at the bottom. As a first-time car buyer, I purchased a 2014 Toyota Corolla LE today with the assistance of my parents. We had done extensive research into prices for this model locally and nearby states and found that Elgin Toyota of Illinois had the best prices. We exchanged many emails and phone calls with the internet sales staff prior to even visiting the dealership and they were courteous, prompt, and patient. We corresponded with Erica primarily and briefly with Nancy when Erica was off. The local dealers had suggested that there might be very limited inventory of the Corolla at the internet price that we were quoted. We decided to make the two-plus-hour trip understanding fully that we might come home empty-handed. At Elgin Toyota, we met Marlon Poole, the sale manager. Not only did Elgin have the Corolla that we wanted, but they also honored the price that they quoted. We did not need to go through the negotiation process at all because all of the email correspondence was kept on the computer. Marlon took his time to explain everything to me and made the buying experience truly wonderful. Let me list some of the things he did: He helped me decide on the color of the car by telling me about how the Slate Metallic color would have a higher projected resell value than Brown Sugar, the other color that interested me. We had been trying to decide between purchasing and leasing the car. Marlon comprehensively walked through the math with us and helped us decide on purchasing the car. After deciding to purchase the car, the dealership cleaned the car, but upon inspection I found that a small part of the car wasn't completely clean and needed some buffing. When I let Marlon know, he immediately went back inside, found a microfiber cloth, and started buffing the car (and in fact found spots that I hadn't even noticed). He also advised me to use microfiber cloths along with other useful information about how to keep the car well-maintained. One thing I really appreciated was that Marlon told us at every step what he was doing and what it meant, which made the process feel transparent. He was also very friendly, personable, and dedicated to making our experience as comfortable as possible. Later, we met with the Finance Manager, and because we had done our homework and worked with other Elgin Toyota employees like Erica and Marlon so closely, we were able to quickly wrap up the purchase with financing. Again, the finances were made very clear. In the end, I drove off the lot with a new Toyota Corolla LE, along with Toyota’s standard 2 years of free maintenance, and also a guarantee from Elgin that the first time I get a dent or ding on my car, they will fix it free of charge. All in all, I had a great experience buying the car; as Elgin Toyota is upgrading to a new location soon, I can only imagine that their inventory and service will be expanded. Summary: Prices: 5/5 - Outcompeted local dealers without hassle. To be fair, we had already done a great deal of homework with internet salespeople, so your experience may vary. Service: 5/5 - Everyone we interacted with was professional, was friendly, and communicated with clarity. Car Condition: 4/5 - I don't actually really have any reason not to give this 5/5 but I just feel weird putting 5/5 all the time. I would recommend Elgin Toyota to friends and family.

I entered Elgin Toyota Scion to purchase a 2012 Salsa Red Toyota Sienna LE, with a blank cashiers check in hand. I entered Elgin Toyota Scion on a freezing Friday Jan 3rd, 2014 with my family after traveling over 40miles for a car I intended on purchasing. As I entered the facility looking around seeking a sales person I noticed no other person sitting at the desk 3 feet away or within a foot of me and my family greeted us except a Mr. Agustin Celaya, Sales specialist. They only stared at us saying not even a hello. Now looking in retrospect I should have left at this point, but since Mr. Celaya greet with respect and courtesy I decided to give the place the benefit of the doubt. He was an exceptional sales man, everything you would want, patient, respectful, answered all our questions, new his stuff and above all not pushy or overbearing. He didn’t make me feel like he was trying to sell me the golden gate bridge. He showed be exactly what I asked for with no diverging to other vehicles and after the test drive I was ready to buy. We sat down to discuss the price and explained that if we could get the car for a particular price he has a deal, at which point he explained that he could not negotiate the price with us but, would speak to his Manager to see what could be done. After he walked away 10seconds later a man named Carlos Galvez , who I now know was only another Sales and Leasing Specialist sat down in front of us never introducing him self but only as a manager, he said in a loud and vulgar tone of voice “ NO, YOU ONLY CAME HERE FOR THE PRICE, MY DEALERSHIP HAS THE LOWEST PRICE IN ILLINOIS WHICH IS WHY YOU ARE HERE, NO OTHER REASON, BUT THE PRICE THAT’S WHY YOU CAME HERE ALL THE WAY TO OUR CITY FROM CHICAGO, I AM NOT NEGOTIATING WITH YOU ABOUT THE PRICE, THE PRICE IS THE PRICE, WHY SHOULD I NEGOTIATE WITH THE LIKES OF YOU I SELL 50 CARS PER DAY AND WILL SELL THIS CAR IN 10 DAYS. THE PRICE IS THE PRICE WE WILL NOT NEGOTIATE WITH YOU SO EITHER YOU BUY IT FOR THIS PRICE OR YOU CAN LEAVE. WHAT PART OF I’M NOT NEGOTIATING WITH YOU DON’T YOU UNDERSTAND” He was very rude, disrespectful and in appropriate. I didn’t even know his name at the time. As we verbalized to him that he should calm down in the way that he was speaking to us he then stated” I can talk to you any way I want to because I work here.” I had enough of being belittled, degraded, and disrespected and went to the main desk behind us where I asked to speak to the manager. At this point Mr.Michael Yorty stated that “Mr. Carlos Galvez was the manager who just got promoted into the position.” I then state that since he was the manager I wanted to know the name of the owner that I needed to be speaking with. Instead of supplying this requested information he proceeded to ask me my concern. Meanwhile Mr. Carlos Glavez proceeded to disrespect and belittle my mother while her grandchildren closely watched and listen while sitting along side of her, as they witnessed her get very upset. I explained to Mr Yorty that Mr Carlos Galvez was being very disrespectful and rude. Meanwhile, Mr. Michael Yorty proceeded to state “Actually Carlos is our top salesman and we have never had a problem with him.” I then walked back to my family with Michael Yorty stating to Carlos Galvez “you are rude and disrespectful and if I talk to you with respect I deserve to be talked to with respect, you cannot talk to customers any way you want to and you here no one else raising their voice and being disrespectful except for you.” He got up and at this point walked away. I explained to Mr. Yorty that I did not need Elgin Toyota Scions Financing that I had already come equipped with my own to make a purchase on the spot. What would you want? They should have been trying in their every power to make me continue being a loyoal Toyota customer, but instead. Mr. Yorty respectfully offered to give me $500 dollars off and since the damage had already been done from my experience with Carlos Galvez, but that's all. I respectfully declined his offer. My first encounter with Elgin Toyota Scion will certainly be my last nightmarish experience of which I will never forget. It is unfortunate that this experience had to be my first and lasting impression of this Dealership. I left my contact information and never even received a call or voice mail from the General Manager Robert Elis to apologize for the matter. I was very disgusted to know that Elgin Toyota Scion condones this behavior of their employees and treatment of their potential customers. Anyone in the Business or Sales field recognizes it basic business 101 to have professional and exceptional customer service etiquette. They know how important it is to gain potential customers and keep existing ones. Everyone knows that an important part of a growing business is by word of mouth through existing customers to future or potential ones. As a medical professional in our business I can definitely say that positive word of mouth, first impressions, how we make our customers feel through a positive or negative experience is the backbone of our grow, success and customer base. We work tirelessly on developing new ways to make our customers feel appreciated and pleased enough with their experience to pass on their positive experiences and reviews to other potential customers and in turn come back to generate repeat business. My parents have been a Toyota customer for over 24 plus years along with our other family members. When I spoke to my family and friends about my HORRIBLE experience at Elgin Toyota Scion they were shocked, saddened, and disgusted by the mistreatment of customers. If Mr. Carlos Galvez has a family shopping for a car I don’t believe he would want them to be treated the way he treated us. Now I am not sure if me or my family want to patronize any more Toyota dealerships after this most traumatizing and horrendous experience, having such an insulting encounter with a so call sales manager. Is this how Elgin Toyota Scion treats their customers? Would you bring your business here?

I put the title to imply the quality of this business. These guys are rude, impatient and have no culture. They seriously lack organizational skills, customer service skills and value of being honest. They do not seem to understand a customer is paying 20+ thousand for a new car and would like to explore options, understand which car fits them and get the best price. Their business value lies in being delusional about them having the best price(when other dealers offer better prices for a similar new car) and then being arrogant about their pricing, putting pressure on the customer and finally telling lies about their cars and customers. It doesn't make sense for anyone buying a new car who spend their hard-earned money to go to this dealer. It is really weird that a dealer in 2014 behaves like this. My advice would be just save your time, money and energy to go to one of the multiple dealers with in 50 miles of this dealer.

After doing extensive research online, I contacted several Illinois dealerships to find the car that my husband and I had decided on. Elgin Toyota was outstanding to work with from the first online contact to the business office at closing. We drove 5.5 hours to pick up our car, which seems extreme, but the deal was worth the drive. From the moment we walked in the door, we were treated with customer service that we had never experienced anywhere else. Everyone was so helpful and professional. When considering the deal we were given and the ease of the entire transaction combined with the welcome atmosphere of this dealership, we will definitely go back to Elgin for our next purchase.

This is the third car we bought from Elgin Toyota over the last 10 years. Every time we visited 3 to 4 other dealers before going there. And every time not only we got the best service or the price but we walked out happily.

Started looking for new 2014 Toyota Sienna on Memorial Day. After visiting and driving a Dodge Caravan, my wife and I realized what a great mini van the Sienna is. Arlington Toyota was very helpful and gave us a very good price but we wanted to check out a few more dealers. Grossinger Toyota lured us in with an internet price that they would not honor. We visited Bredemann Toyota the next day and sales man and price were very honest. We called Elgin Toyota from Bredemann and talked with internet manager Bob Keissmi. Bob told us that Bredemann was giving us a great price and we should buy it there. That night we received a call from Classic Toyota in Waukegan and sales man stated that he could beat Bredemann's price by $500. We left our house in pouring rain and drove 40 miles to Classic to be told that they could only match Bredemann's deal. Again we left Classic and drove to Bredemann to purchase Sienna from them. Because it was so late at night (9:00 pm), Bredemann asked us to return the following day to purchase Sienna. We send Bob an email the next morning mentioning we hadn't purchased the Sienna yet but gave him all details from from Bredemann deal and price.Bob reached out to us on the phone and said we had a great price from Bredemann but since Elgin Toyota was so far from our house he would take $200 off Bredemann's best price and he was first Toyota person to mention 0% financing for 60 months. We were so skeptical but Bob assured us that this deal was for real. We arrived at the dealership at 7:30 p.m. Thursday,May 26 and met with sales man Patrick Ellis. Patrick was given sale from Bob and had all paperwork and Sienna ready to go. Patrick drove with us and explained all car functions. We then went into finance office with Mike Quigley and got not only Bob's guaranteed price but 0% financing for 60 months. We left the dealership with new Sienna at 9:00 p.m.. We have been buying cars for 50 years and have never had a smoother or better experience anywhere. We can only praise Bob, Patrick and Mike for wonderful service. WILL BUY OUR NEXT CAR FROM ELGIN. John and Valerie Maag

I began my car search online and basically made the purchase with a couple of calls and 1- 5 hour drive. Best car purchase ever!

Excellent work! I would reccommend him to others! Very helpful! I love my car and will be keeping it for a while! Thank you so much!