Reviews
Bought two cars from Morries in 2020 and paid $89 each
Bought two cars from Morries in 2020 and paid $89 each for their "Buy Happy" program, promising free car washes for life, as long as we owned the vehicles. What a sham. Five years later, they’ve completely ditched the program with zero warning. Apparently “Lifetime” is 5 years for them. The automated wash closed a while back, forcing us to go to the dealership, which was annoying but doable. Then, two weeks ago, I show up for a wash, and they casually tell me the program’s done. No warning, no heads up. Like “Hey loyal Buy Happy customer, we are going to phase out this program in a few months, please let us know how we can make this right for you.” No explanation, no apology—just a big middle finger to loyal customers. The sales manager, Tim Kruse, was beyond useless. He brushed me off, claiming he was "too busy" to deal with it, mumbled something about “researching” the issue, and promised to call me the next day. I watched him write down my number, but surprise, surprise—two weeks later, not a peep. Clearly, Morries doesn’t care about return customers. The car wash was “broken” half the time anyway, like they were phasing it out on purpose. Attached is a photo of the Buy Happy sticker on my car (my wife’s has one too), proof of the promise they didn’t keep. Save your money and avoid this place—they’ll take your cash and leave you high and dry. I know it’s only $89, but it’s the principle of the matter. Never buying from Morries again, and I’ll make sure everyone knows why.
Bought two cars from Morries in 2020 and paid $89 each
Bought two cars from Morries in 2020 and paid $89 each for their "Buy Happy" program, promising free car washes for life, as long as we owned the vehicles. What a sham. Five years later, they’ve completely ditched the program with zero warning. Apparently “Lifetime” is 5 years for them. The automated wash closed a while back, forcing us to go to the dealership, which was annoying but doable. Then, two weeks ago, I show up for a wash, and they casually tell me the program’s done. No warning, no heads up. Like “Hey loyal Buy Happy customer, we are going to phase out this program in a few months, please let us know how we can make this right for you.” No explanation, no apology—just a big middle finger to loyal customers. The sales manager, Tim Kruse, was beyond useless. He brushed me off, claiming he was "too busy" to deal with it, mumbled something about “researching” the issue, and promised to call me the next day. I watched him write down my number, but surprise, surprise—two weeks later, not a peep. Clearly, Morries doesn’t care about return customers. The car wash was “broken” half the time anyway, like they were phasing it out on purpose. Attached is a photo of the Buy Happy sticker on my car (my wife’s has one too), proof of the promise they didn’t keep. Save your money and avoid this place—they’ll take your cash and leave you high and dry. I know it’s only $89, but it’s the principle of the matter. Never buying from Morries again, and I’ll make sure everyone knows why.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I am truly sorry to hear about your experience and the frustration of us ending one of the benefits of our old Buy Happy program. The car wash was one of a few benefits of the Buy Happy program, and it simply became environmentally unfriendly along with other issues that have risen with the car wash benefit, such as the one you mentioned in your comments with the car wash needing repairs often. I can assure you other benefits, such as our Lifetime Powertrain Warranty for new car purchases, continue on and is part of our Morries Promise, which replaced Buy Happy Program in 2020. If you would like to discuss this further or need assistance, please feel free to reach out to me at 763-765-1407, Mark Anderson, Sales Manager.
This is the third new Subaru I purchased at Morries
This is the third new Subaru I purchased at Morries Brooklyn Subaru. I have always been impressed with their shop and staff.
This is the third new Subaru I purchased at Morries
This is the third new Subaru I purchased at Morries Brooklyn Subaru. I have always been impressed with their shop and staff.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued trust in Morrie's Brooklyn Park Subaru! We're delighted to hear that our shop and staff have consistently impressed you. Enjoy your new Subaru, and we look forward to seeing you again!
Knowledgeable and friendly staff!
Knowledgeable and friendly staff! Would recommend Morrie's to others! Dennis and Ryan were fantastic to work with.
Knowledgeable and friendly staff!
Knowledgeable and friendly staff! Would recommend Morrie's to others! Dennis and Ryan were fantastic to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the recommendation! We're delighted to hear that Dennis and Ryan provided a fantastic experience at Morrie's Brooklyn Park Subaru. We appreciate your support and look forward to serving you again in the future!
The sales manager Tina was extremely unprofessional.
The sales manager Tina was extremely unprofessional. Sold me a car with problems and caused highway accidents. Contacted her but never responded.
The sales manager Tina was extremely unprofessional.
The sales manager Tina was extremely unprofessional. Sold me a car with problems and caused highway accidents. Contacted her but never responded.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Larry, I'm truly sorry to hear about your experience and the issues you've faced. This is not the level of service we strive for, and I apologize for any inconvenience caused. Please reach out so we can address this matter promptly. Thank you, Mark Anderson - Sales Manager - (763) 765-1407
Friendly and knowledgeable staff.
Friendly and knowledgeable staff. Easy to work with this is the fourth vehicle I have purchased here
Friendly and knowledgeable staff.
Friendly and knowledgeable staff. Easy to work with this is the fourth vehicle I have purchased here
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued trust in Morrie's Brooklyn Park Subaru! We're delighted to hear that our team has consistently provided a friendly and knowledgeable experience. Enjoy your new vehicle, and we look forward to seeing you again!
He is very friendly man.
He is very friendly man. As we are hearing impaired, we communicated by writing the papers and he has good patience with us that we appreciated very much !
He is very friendly man.
He is very friendly man. As we are hearing impaired, we communicated by writing the papers and he has good patience with us that we appreciated very much !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're glad to hear our team at Morrie's Brooklyn Park Subaru could accommodate your needs and provide excellent service. Safe travels ahead!
Easy to work with and no pressure to buy.
Easy to work with and no pressure to buy. Not all of my questions could be answered so hopefully the follow up review will do that.
Easy to work with and no pressure to buy.
Easy to work with and no pressure to buy. Not all of my questions could be answered so hopefully the follow up review will do that.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dean - Thanks for the feedback! We're glad to hear you had a pressure-free experience at Morrie's Brooklyn Park Subaru. We'll make sure to address any remaining questions in your follow-up visit.
I had a great experience at Morrie's Brookly Park Subaru.
I had a great experience at Morrie's Brookly Park Subaru. Everyone was very helpful and the whole buying process was explained well and went smooth. I would buy from Morrie's again!
I had a great experience at Morrie's Brookly Park Subaru.
I had a great experience at Morrie's Brookly Park Subaru. Everyone was very helpful and the whole buying process was explained well and went smooth. I would buy from Morrie's again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad to know you had a smooth buying experience at Morrie's Brooklyn Park Subaru! We appreciate your kind words and look forward to assisting you again in the future. Safe travels with your new car!
Paul was my salesperson and he was great!
Paul was my salesperson and he was great! Made process extremely easy and answered all my questions.
Paul was my salesperson and he was great!
Paul was my salesperson and he was great! Made process extremely easy and answered all my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Robert, we're thrilled Paul could make your experience a smooth success! Thank you for supporting Morrie's Brooklyn Park Subaru with your business and 5-star review!
So far, my experience of Morrie's Brooklyn Park Subaru
So far, my experience of Morrie's Brooklyn Park Subaru has been incredibly negative. I purchased a 2021 Subaru Forester online, discussed it at length over the phone with the salesperson (Dennis), and went through all of the financing telephonically. I didn't get a video of the interior / exterior of the car until the night before it was being delivered, and when I reviewed it I noticed the lid of the center console was dented and ripped up. None of this was disclosed to me in advance. I reached out to ask about it, and the dealer promised to replace it with a new lid. When the car arrived to me, I quickly realized that there was A LOT of interior damage, none of which had been disclosed or addressed by the dealer--including dents and paint scratches on the inside of both rear doors. I've since had it inspected by my local dealer, and it needs two new dash vents; new arch molding; an entirely new center console; and new weather seal on both rear doors--likely ~$800 in parts and labor. It also didn't include a manual. I have had some response from one of the sales managers and hope that I can update this review with news that they dealt with this in a timely and satisfying way. For now, I'm not holding my breath.
So far, my experience of Morrie's Brooklyn Park Subaru
So far, my experience of Morrie's Brooklyn Park Subaru has been incredibly negative. I purchased a 2021 Subaru Forester online, discussed it at length over the phone with the salesperson (Dennis), and went through all of the financing telephonically. I didn't get a video of the interior / exterior of the car until the night before it was being delivered, and when I reviewed it I noticed the lid of the center console was dented and ripped up. None of this was disclosed to me in advance. I reached out to ask about it, and the dealer promised to replace it with a new lid. When the car arrived to me, I quickly realized that there was A LOT of interior damage, none of which had been disclosed or addressed by the dealer--including dents and paint scratches on the inside of both rear doors. I've since had it inspected by my local dealer, and it needs two new dash vents; new arch molding; an entirely new center console; and new weather seal on both rear doors--likely ~$800 in parts and labor. It also didn't include a manual. I have had some response from one of the sales managers and hope that I can update this review with news that they dealt with this in a timely and satisfying way. For now, I'm not holding my breath.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Michele, I'm really sorry to read about your experience. It's important for us that our customers are fully informed and satisfied with their purchases, so it's concerning to see we've missed the mark here. We take this feedback seriously and would like an opportunity to address these issues directly with you. Please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Mark Anderson - Sales Manager (763) 765-1407