McCarthy Auto World

Had a problem with my previous lease from McCarthy...talked and emailed Laura on November 6. Didn't hear anything for sometime so I emailed back and and... she mentioned that someone else was working on it. No response for a few days. Emailed Marc Weis the general manager...again no response from a person who should be preaching customer service. They seem be be only interested in something that will profit them instead of customer concerns. I will strongly recommend friends and family to not consider McCarthy auto in their buying decisions.

Best car buying experience, bar none. By far the most professional, courteous and knowledgeable dealer. Great selection, great people, hard to ask for... more, yet, McCarthy’s Auto World went above and beyond all and any expectations.

Scott scheduled my service appointment with ease to fit my needs. Tech: Tim was friendly yet professional. He is knowledgeable and answered all my questions.... I will recommend and use their services in the future.

When I first met Anthony it took us two minutes of talking to know he was the gentleman I was going to work with! He was very professional and knows how... to build business relationships. I hope everyone around him is paying attention to what he is doing. It is NOT very often that you are able to work with someone of his callaber. If you are serious about purchasing a vehicle call Anthony Cotton and you are going to be blessed like we were. Thanks Anthony again for being you and “real” from the start. Just know you are setting yourself apart in the industry without question!

We were told a dollar amount financed to purchase a new truck. I specifically asked if that included the amount needed to pay off the current lien holder... and the sales rep reassured me it was. It looked like a fantastic deal, so we signed the form, as well as the manager signed the form. They then ran our credit and charged my credit card $500. Finally we went to see the finance department where they proceeded to tell us the amount did not include paying off the lien holder. After it was apparent they were going back on the signed document and their word, and weren't willing to adjust their pricing at all, we left. The next morning the manager, Marc called me and said he felt awful on how things turned out and said he'd be willing to come down in price a little. I told him my maximum I was willing to pay. He said he'd call me back after going through the numbers again. When he called me back, he was at the same amount as the night before. I wouldn't recommend this dealer to anyone. If you do buy a car from them, definitely pay attention to the numbers, because they'll try to pull a fast one on you.

Was told they would mail us our garage door openers the next day and never received them. Told us they can’t find them. One was for our home and our... other is for our home we rent out that was supposed to go to the tenant. Replacing them cost us $85 and no leave of mind knowing someone could have our openers somewhere and could get into our home. No apology nothing.

Antony cotton was very helpful on this transaction he was there from start to the finish the one part that does bother me is that I did get the shuffle... on my first two salesman which to me I felt was not right what sold me on this dealership was the service dept rocks the manager there went overboard to help me on my wife’s vehiclet the service department to p ram

Anthony was very helpful. He helped stay within our budget was very friendly and out going. I'm very impressed with his service. I also own a Gmc Yukon... and the Service department has been very accommodating.

I was just 'looking' to replace my 2007 Suburban LTZ with 285,000 miles (I had just gotten her broken in) and stopped by this dealer to see the newer (2015... and newer) Suburbans and Yukon XL's. I found a beautiful 2015 LTZ and before I knew it, I was signing the papers. The very next day I noticed what I felt was a significant issue with the paint and went back to the dealer ~At this point I was a rather unhappy customer to put it mildly. The General Manager took the time to work directly with me, let me vent my frustrations and anger, all the while maintaining the utmost professionalism. After I exhausted all my anger, we sat down in his office and he very calmly assured me he would take care of my concerns to my satisfaction - and that he did. He also went beyond my expectations and provided a loaner while the work was being performed. fast forward two months - I brought my vehicle in for some 'warranty' work and their Service Department experience was equally as terrific. They had my vehicle for a couple days - called me at the end of each day with updates - never had that before - again - WOW I have purchased many vehicles over the years, new and used, and this [dealership] has by far been my best experience.

I went to McCarthy GMC in Coon Rapids with no intention of purchasing a vechile. Then I met a young salesperson named Mr. Anthony Cotten who I consider... a people person. I have dealt with various salespersons but Anthony listened with what I wanted, the customer. I also met additional people at McCarthy GMC that were nice . To make a long story short, I purchased a used truck . As Anthony would say, living the dream.