Reviews
Write a reviewGreat experience.
Great experience. Easy process. Professional staff. I will shop here again. My salesperson answered my questions and helped me find the perfect vehicle. He also setup my CarPlay and customized the vehicle to fit my needs.
Great experience.
Great experience. Easy process. Professional staff. I will shop here again. My salesperson answered my questions and helped me find the perfect vehicle. He also setup my CarPlay and customized the vehicle to fit my needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jonathan, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
They didn't tell the truth saying they had a new truck
They didn't tell the truth saying they had a new truck they didn't even have for 2 weeks trying to get me to get another truck just tell if you don't have l went and bought at another dealer
They didn't tell the truth saying they had a new truck
They didn't tell the truth saying they had a new truck they didn't even have for 2 weeks trying to get me to get another truck just tell if you don't have l went and bought at another dealer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Larry, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (256) 894-4488 to speak to our manager directly.
Howard Bentley Albertville
Great service all the way around?sales people, office people, service, owners?great people.
Howard Bentley Albertville
Great service all the way around?sales people, office people, service, owners?great people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Steve Watwood, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Howard Bentley Buick GMC - Albertville! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Howard Bentley Buick GMC Team
The lied and didn't charge me sales tax
They lied about the vehicles cost. I purchased a truck from them for my son last week. I told them i would pay $27,0000 out the door tax and all. They agreed to it and when I went today to get my tag the lady at the tag office said I owed for the taxes. I am a Alabama resident and they must charge me tax at the time of the purchase. The lady at the tax office told me it wasn't the first time they did that to someone. She said she sees it regularly from this dealership. I contacted the salesman to tell him and he was like oh well that's on you not us and laughed about it.
The lied and didn't charge me sales tax
They lied about the vehicles cost. I purchased a truck from them for my son last week. I told them i would pay $27,0000 out the door tax and all. They agreed to it and when I went today to get my tag the lady at the tag office said I owed for the taxes. I am a Alabama resident and they must charge me tax at the time of the purchase. The lady at the tax office told me it wasn't the first time they did that to someone. She said she sees it regularly from this dealership. I contacted the salesman to tell him and he was like oh well that's on you not us and laughed about it.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for reaching out to us. We regret to hear about the situation you have described. Here at Howard Bentley Buick GMC, Inc., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (256) 878-1050 to discuss ways we can better serve you in the future.
Good reviews probably came from cousins!!
Want your trade in for nothing!! Cant stand people who think they're above you!! Avoid this dealership. They will RIP you off! STAY AWAY FROM HERE!!
Good reviews probably came from cousins!!
Want your trade in for nothing!! Cant stand people who think they're above you!! Avoid this dealership. They will RIP you off! STAY AWAY FROM HERE!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, we're so disappointed to hear this. We would like the opportunity to address your concerns. Please reach out to us directly at (256) 878-1050 when you have a chance. Thank you, and we look forward to hearing from you.
They don't care about customer satisfaction
Real good at selling you a car, they don't care about customer satisfaction. They gave me an unprogrammed key fob. When called about it, the salesman said he would call me back. I haven't heard from him. Before purchasing the car I asked had the car been serviced oil change etc... The salesman said yes of course. A week later the change oil light came on. I called about no response from the dealership. So much is changing in our world. Crooked salesmen remain the same.
They don't care about customer satisfaction
Real good at selling you a car, they don't care about customer satisfaction. They gave me an unprogrammed key fob. When called about it, the salesman said he would call me back. I haven't heard from him. Before purchasing the car I asked had the car been serviced oil change etc... The salesman said yes of course. A week later the change oil light came on. I called about no response from the dealership. So much is changing in our world. Crooked salesmen remain the same.
- Customer service 1.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (304) 327-8116 so we can work towards a resolution.
LEMON
Beware of Dealer! Purchased a vehicle that had extensive water damage in the interior. Seat supports and brackets had pitted rust. Carpet potentially molded and mildewed. Electrical components under seats were inoperable due to water standing in vehicle floor board for extended period of time. Dealership unethical!!!!!
LEMON
Beware of Dealer! Purchased a vehicle that had extensive water damage in the interior. Seat supports and brackets had pitted rust. Carpet potentially molded and mildewed. Electrical components under seats were inoperable due to water standing in vehicle floor board for extended period of time. Dealership unethical!!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (256) 455-0755 so we can work towards a resolution. We hope to hear from you.
Great service and appreciated the help that I rece
The sales associate Jake Cranford did a terrific job finding the truck I wanted. Was very helpful throughout the whole procedure.
Great service and appreciated the help that I rece
The sales associate Jake Cranford did a terrific job finding the truck I wanted. Was very helpful throughout the whole procedure.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for highlighting some of our staff who helped make this such a great experience! Congratulations on your new vehicle and have a wonderful day!
Great service, friendly staff, good internet adver
Friendly staff, fairly quick closing out the paperwork to get you gone, big selection, have a nice facility that is real clean, some employees go above and beyond to help you
Great service, friendly staff, good internet adver
Friendly staff, fairly quick closing out the paperwork to get you gone, big selection, have a nice facility that is real clean, some employees go above and beyond to help you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Our staff is committed to providing each of our clients with the best automotive experience! Thank you, and have a fantastic day!
Perfect service
The sales rep had so much patience answering all our questions. He was respectful and helpful in every way! I would recommend Jarred Gore to all my friends.
Perfect service
The sales rep had so much patience answering all our questions. He was respectful and helpful in every way! I would recommend Jarred Gore to all my friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are so pleased you enjoyed your visit to Howard Bentley Buick GMC! If you have any further questions, please don't hesitate to reach out!