Howard Bentley Buick GMC

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
399 lifetime reviews.

Read reviews that mention:

  • 1.0 out of 5
    August 28, 2020

    Want your trade in for nothing!! Cant stand people who think they're above you!! Avoid this dealership. They will RIP you off! STAY AWAY FROM HERE!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we're so disappointed to hear this. We would like the opportunity to address your concerns. Please reach out to us directly at (256) 878-1050 w...hen you have a chance. Thank you, and we look forward to hearing from you.

  • 1.0 out of 5
    June 3, 2020

    Real good at selling you a car, they don't care about customer satisfaction. They gave me an unprogrammed key fob. When called about it, the salesman... said he would call me back. I haven't heard from him. Before purchasing the car I asked had the car been serviced oil change etc... The salesman said yes of course. A week later the change oil light came on. I called about no response from the dealership. So much is changing in our world. Crooked salesmen remain the same.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If yo...u are willing, please reach out to us at (304) 327-8116 so we can work towards a resolution.

  • November 3, 2017

    When we walked into the dealership for our appointment we were greeted immediately by a smiling face ready to help us. The salesman was top notch, listened... to what were looking for, and brought the car around to the door for examination and test drive; no walking out into the large car lot searching over cars to find one that met out needs plus, we went on a very thorough test drive. which was helpful in determining different driving situations making sure this was the right car for us. The salesmen went over the car before and after the test drive and after purchase. He was very knowledgable about the car we looked at. We were introduced to all of the departments in the dealership. All of the employees that greeted us were very helpful and courteous. I would suggest this dealership to anyone looking to buy a vehicle.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    March 16, 2020

    Beware of Dealer! Purchased a vehicle that had extensive water damage in the interior. Seat supports and brackets had pitted rust. Carpet potentially... molded and mildewed. Electrical components under seats were inoperable due to water standing in vehicle floor board for extended period of time. Dealership unethical!!!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If yo...u are willing, please reach out to us at (256) 455-0755 so we can work towards a resolution. We hope to hear from you.

  • 5.0 out of 5
    February 11, 2020

    The sales associate Jake Cranford did a terrific job finding the truck I wanted. Was very helpful throughout the whole procedure.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for highlighting some of our staff who helped make this such a great experience! Congratulations on your new vehicle and have a wonderful day!

  • 5.0 out of 5
    February 7, 2020

    The sales rep had so much patience answering all our questions. He was respectful and helpful in every way! I would recommend Jarred Gore to all my friends.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, we are so pleased you enjoyed your visit to Howard Bentley Buick GMC! If you have any further questions, please don't hesitate to reach out!

  • 5.0 out of 5
    February 7, 2020

    Friendly staff, fairly quick closing out the paperwork to get you gone, big selection, have a nice facility that is real clean, some employees go above... and beyond to help you

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our staff is committed to providing each of our clients with the best automotive experience! Thank you, and have a fantastic day!

  • 5.0 out of 5
    February 5, 2020

    They brought me home so I didn’t have to sit there for 4 hours. Jimmy was very nice and so was the young man that brought me home.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seein...g you again soon!

  • 4.0 out of 5
    February 5, 2020

    Great service and no hassle. Jared Gore was very helpful in creating a comfortable buying process. This was my first encounter with this dealership but... I would definitely recommend.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your positive review! If there?s anything we can do to change your 4 star experience into a 5 star one, please let us know! Take ...care.

  • 4.0 out of 5
    February 4, 2020

    My sales person Julie was excellent. Very easy to talk to and let us drive several trucks until we found the right one.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your positive review! If there?s anything we can do to change your 4 star experience into a 5 star one, please let us know! Take ...care.

View More Reviews