Enterprise Car Sales - New Carrollton

Reviews

1.0 out of 5 1.0
2 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    March 5, 2018

    I don’t recommend especially if you have to get a loan or any help from them they have a poor work ethic and don’t really care about customer happiness

    1.0 out of 5
    Customer Service
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    Quality of Repair
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    Overall Facilities
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Unknown, we appreciate it when customers tell us about their experiences. If we can help out, please email care@enterprise.com with the details above,... your contact information, our sales office location, and your sales details. Thank you. ? Carol H.

  • 5.0 out of 5
    January 16, 2014

    I hated car shopping so much that I literally dreaded it. That was till Enterprise Car Sales (New Carrollton)! They had a completely different concept,... so much so that I didn't feel like I was shopping. I still can't believe it. NO HASSEL, NO PRESSURE. Truly, they are there to serve you in any way they can. I never felt stressed. I have been shopping for a car for about a month and have had to endure salespersons and managers coming down on me. Not so with Enterprise...I researched their website, had a good idea of what I was looking for, and went in to meet with a salesperson. While waiting a short while, I observed the whole team. They were so nice, so accommodating, so professional and they all worked well together. I had about five different people check on me, hold doors, offer refreshments, etc. They had great teamwork. When a double book came in, they never skipped a beat, they just took care of it and the customer was never aware of it. Not fair to call them salespeople as they really were like an assistant. I was never made to feel like I was asking too much. I drove and tested and drove and tested and then again. My "assistant" could answer any question. What a difference from conventional car buying. I will never go anywhere else to buy a car. And, Sheldon, my "assistant" was 6 stars! It was like nothing, no matter how small the detail, was too much for him to accommodate me; just beyond excellent! I am still in awe of Enterprise Car Sales - New Carrollton. Thank you Sheldon and associates! Easiest car shopping I ever experienced. Oh, by the way, I love my new car!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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