Reviews
Write a reviewHorrible service
I don?t recommend especially if you have to get a loan or any help from them they have a poor work ethic and don?t really care about customer happiness
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Unknown, we appreciate it when customers tell us about their experiences. If we can help out, please email care@enterprise.com with the details above, your contact information, our sales office location, and your sales details. Thank you. ? Carol H.
Car shopping at it's finest! 5 stars
I hated car shopping so much that I literally dreaded it. That was till Enterprise Car Sales (New Carrollton)! They had a completely different concept, so much so that I didn't feel like I was shopping. I still can't believe it. NO HASSEL, NO PRESSURE. Truly, they are there to serve you in any way they can. I never felt stressed. I have been shopping for a car for about a month and have had to endure salespersons and managers coming down on me. Not so with Enterprise...I researched their website, had a good idea of what I was looking for, and went in to meet with a salesperson. While waiting a short while, I observed the whole team. They were so nice, so accommodating, so professional and they all worked well together. I had about five different people check on me, hold doors, offer refreshments, etc. They had great teamwork. When a double book came in, they never skipped a beat, they just took care of it and the customer was never aware of it. Not fair to call them salespeople as they really were like an assistant. I was never made to feel like I was asking too much. I drove and tested and drove and tested and then again. My "assistant" could answer any question. What a difference from conventional car buying. I will never go anywhere else to buy a car. And, Sheldon, my "assistant" was 6 stars! It was like nothing, no matter how small the detail, was too much for him to accommodate me; just beyond excellent! I am still in awe of Enterprise Car Sales - New Carrollton. Thank you Sheldon and associates! Easiest car shopping I ever experienced. Oh, by the way, I love my new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase