The Auto Store

BUYER BE WARE purchased $17,000 car. Problems with back up camera from first day on the way home, will not honor the 60 day New York state law warranty. Needless to say non of my family, friends and coworkers will be shopping there and I work at large Lockport manufacturing plant!

***GIVE A READ BEFORE PURCHASING A VEHICLE*** *** A college student 14k in debt AFTER owning jeep for 5 months*** *** Refuse to help because of "Lemon Law". No Good Will*** A couple months ago, I approached Tom and informed him that I was in need of a vehicle, preferably a jeep or truck. I explained I was a college student, my car was just stolen and I needed something that was reliable and fits my needs! There was a Jeep that had everything I was looking for. I asked as many questions as I could about this vehicle. Tom informed me that this Jeep was excellent, everything was tested, reliable and that "We stand by our vehicles and if something goes wrong, we do what’s right to take care of the customer". And that there was nothing to worry about on the mileage (114,000k) because it was in excellent condition. I purchased the Jeep happily and feeling confident. The engine light came on 2 days after purchasing and he said it was nothing to worry about. Long story short, it’s been 5 months and the engine need to be replaced. Every mechanic and dealership I brought the jeep too said that there was no way the seller didn't know something was wrong. Upon inspection, things were rigged up within the engine. I'm now a college student in Nursing school who is in 14k debt on a vehicle that I can’t even drive. Have no money to fix or replace this engine. I called him for help and he kept trying to throw me off and put the problem onto the mechanic. Tom also said he would not help pay anything. The most he said he could do is inspect my jeep and fix it, but would charge me the full amount and would be 3 months out! remind you, winter is coming in 2 weeks. They do not care about their customers. They dont know what good will is. Don't recommend to anyone.

Dealt with Tom on vehicle, asked him about warranty, he reassured me they take care of you beyond regular used car warranty, I put 4,000 miles on vehlcle and had to have $1000 dollar worth of repairs done. In my opinion these problems were there when I bought the truck and should have not been my expense. I will never deal or recommend this dealership to anyone, and will inform other people of the business tactics of this dealership. I am very surprised Tom didn't call me up and tell me to come and get my money back. LIVE AND LEARN. NEVER AGAIN WILL THEY SEEEEEEEEEEEEEEEEE ME.

Horrible dealership. Ex-bartender salesman talked out both sides of his mouth. Will give you nothing for your tradein and will not go down on their price. Facilities in the back are a joke! Take a look at the repair shop and ask yourself if this is the type of dealer you'd like to do business with. Avoid at all costs you'll be sorry if you don't.

Great prices and great service. Good clean cars at below market prices.. Before you buy, stop in and talk to Tom ... Auto store also has some really great Trucks.

I spent a month conducting research and searching far and wide for a quality used car. I was in the market for two large SUV's, one for my wife and one for myself. My search brought me to The Auto Store, a 75 mile trip from my home, and it was worth the drive. At The Auto Store we found a nice selection of vehicles to choose from in good condition at very competitive prices. The vehicles here were mechanically sound and clean inside and out. Unlike some other used car dealerships we went to you won't find any crap on the lot where they had spray painted the undercarriages black to hide the rust. Our salesman, Tom, was very helpful and accommodating, staying late while we test drove several vehicles. Tom worked with us to get us into the vehicle of our choice, a Lincoln Navigator. I was very close to purchasing a second vehicle form The Auto Store, and went so far as to put a refundable deposit down on one while I mulled it over. However, I liked driving the Navigator so much I ended up purchasing a second one elsewhere. At The Auto Store we got a great vehicle at a fair price and are very happy with the experience.

Tommy worked very hard with John to make the right deal for me. I even took it back with a couple issues and they fixed it all with no problem. Would definitely check them out for any of your used car needs. There great people to deal with.

Tom was great. Friendly didn't try to up sell us and gave us some time to look around without hovering. My son ended up buying a very clean truck from here. We did a lot of looking and comparing online they had a few vehicles in his price range that he was untested in. I would recommend checking them out.

Great customer service, great inventory, and you can't beat the free 2 yr unlimited miles warranty

It was a very rewarding experience. Went for a ride to pick up a motor and ended up buying a trailer. Great Salesmen & for helpful. I would and will recommend to my friends and maybe a future vehicle.