Veterans Ford

I recently brought my vehicle in to Veterans Ford to have some extended warranty work performed. They worked with the warranty company to get approval for the repairs, which I know took several calls to get the approvals. Once the work was approved, they ordered the parts and once parts came in the repair was done within two days. Overall, it was a good experience working with them to get the repairs I needed.

Great selection of vehicles, friendly staff. Our sales rep Shane was great, knowledgeable, helpful on choosing which Ford truck fit our needs.

I was helped by Bryan who offered great customer service. Communication was very professional and responsive.

I am writing to document a highly frustrating and unprofessional experience with the service department at Veterans Ford. I brought my Ford Expedition in for standard, routine maintenance, specifically an oil change and a tire rotation. Given the vehicle type, I anticipated a standard bill. Instead, the service advisor presented me with a quote for $930. They attempted to justify this cost by packaging it as a "30,000-mile service." However, upon reviewing the breakdown, the bulk of this massive charge consisted of arbitrary visual inspections, charging an exorbitant amount of money simply to "check" various components, along with basic air filter replacements at a heavy markup. They actively push bloated packages filled with unnecessary fluff to drastically inflate the bill. When I explicitly refused the $930 quote and told them I was leaving, the advisor suddenly "found a miraculous coupon" to bring the price down into the $800 range. This tactic is completely unacceptable. A customer should not have to haggle with a dealership's service department, nor should they have to threaten to walk out just to get a slightly less offensive price. A reputable service center provides fair, transparent pricing from the start. I do not have the time to fight for reasonable rates every time my vehicle needs an oil change, and customers should not have to arrive armed for a negotiation just to avoid being ripped off. I am filing this complaint to warn other drivers. If you go to Veterans Ford, expect to be upsold on unnecessary services and be prepared to fight against hidden fees and inflated estimates. I highly recommend taking your vehicle to a service center that values transparency and respects its customers' time and money.

Davier is a very excellent worker, very nice guy and speaks Spanish, I got my first Ford car because he helped me

I made an appointment for recall (which had already been done on-line - I wasn’t aware) and basic service. and when I got there I was told 1 1/2 hours for a simple tire replacement, rotation and alignment. 3 1/2 hours later it was finally completed. My tire shop would have had it done within 1 hour. Very frustrating.

The best customer service. We have used them before and went back again and received the same customer service they went above and beyond to make the best deal for us.

Thank you for your help with buying a new truck. It was a good experience.

Had an appointment on Friday for basic oil change. They said I needed coolant and transmission fluid replace so I said sure. Had to keep car over night. Well joke on me. They didn’t do it correctly and got air in my engine. Almost hit people driving since breaks lock up when this happens. Called ford but no one could help. Left stranded on the side of the road. Still waiting for manager to call me to arrange a tow so they can fix their error. do not think I will ever be back. Very scary situation to be in for very careless/routine work.

Taylor and his team were amazing! Very professional! Exceeding all of our expectations! Buying a car at Ford Tampa was smooth with no hassles!