Reviews
Herman
Good service very happy thank you for your service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ferman Mazda is the best
Ferman Mazda is the best. I’ve bought 2 cars from them and 4 others from other Ferman dealers. I have alway been treated very well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to tell us about your recent purchase experience at Ferman Mazda of Brandon.. We strive to provide an exceptional experience for all of our customers. We truly appreciate you sharing your thoughts with us. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256
Great Service Experience
With Kuhn's closure in south Tampa, I took my CX-5 for service at Ferman in Brandon. My experience couldn't have been better. Frankly, car service is car service a a dealership. What separates it from one dealership to the next is the customer experience and price. Many times, the service person is hardly a ray of sunshine, but that was not my experience with Sam. From the moment Sam greeted me upon my arrival to when I departed with my car, he had a smile, a joke and was informative, and made this a most pleasant experience. Wow, kudos to Sam! As to price, I took the car in for a routine oil change/tire rotation. To my surprise, they did it for free for the first time there. I was certainly not expecting that. This will not be my last time at Ferman for my Mazda service, well done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best first car shopping experience!
Everyone at the dealership is so helpful and nice! I just wanted to say thank you to the team (especially Chris and Ricardo!) They went above and beyond to help my family and I.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to tell us about your recent purchase experience at Ferman Mazda of Brandon.. We strive to provide an exceptional experience for all of our customers. We truly appreciate you sharing your thoughts with us. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256
Oil change and inspection at Ferman Mazda
Very prompt handling of my service request; despite the facility being under renovation and many internal systems were not working, the work was done quickly and properly and my invoice prepared quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for great service
Just wanted to say thank you for your excellent service. It is our 4th Mazda purchased from your Brandon location and you made it easy and hustle free!! keep up the good work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to tell us about your recent experience at Ferman Mazda of Brandon. We strive to provide an exceptional experience for all of our customers. We truly appreciate you sharing your thoughts with us. Tommy Farruggio, Guest Experience Manager, thomas.farruggio@ferman.com (813) 623 -2411 ext. 4235
Great service.
Service department was exceptional. Rep went in detail to explain work done. Explained in detail how the parts work answered all my questions. Really helpful and knowledgeable. Did a free inspection. Waiting area is clean and has tons of amenities. Seemed like no time at all and my car was ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to tell us about your recent purchase experience at Ferman Mazda of Brandon.. We strive to provide an exceptional experience for all of our customers. We truly appreciate you sharing your thoughts with us. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256
15000 mile service
Started as scheduled. Out as promised in under 30 minutes. Even a provided with a surprise discount on the advertised price. Great friendly customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to tell us about your recent purchase experience at Ferman Mazda of Brandon.. We strive to provide an exceptional experience for all of our customers. We truly appreciate you sharing your thoughts with us. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256
Sam is awesome!
Even though they are under construction, I was well taken care of! Sam as always extra attentive to anything I needed! He even asked about my pregnancy, making me feel like a friend! I always trust what he says and know that my car is well taken care of!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
recall
Had a bit of problem w/ scheduling for my recall repair but it worked out.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase