Reviews
The staff is very experience and professional.
The staff is very experience and professional. The estimate for repairs were in line with the services. I compliment the facilities with free coffee, water and soft drinks.
The staff is very experience and professional.
The staff is very experience and professional. The estimate for repairs were in line with the services. I compliment the facilities with free coffee, water and soft drinks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Diane, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Mike Lorenzo, Kevin O Boyle D Arct Luke Stiller were the
Mike Lorenzo, Kevin O Boyle D Arct Luke Stiller were the best people I?ve ever dealt with in a car dealership and I bought over 20 cars
Mike Lorenzo, Kevin O Boyle D Arct Luke Stiller were the
Mike Lorenzo, Kevin O Boyle D Arct Luke Stiller were the best people I?ve ever dealt with in a car dealership and I bought over 20 cars
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Edward, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
I bought a 2025 AT4X from Darcy GMC in August of 2025,
I bought a 2025 AT4X from Darcy GMC in August of 2025, since then they have my truck 5 times for the same issue, The Stereo. ALl I get is the runaround, my Adviser is Chris, not sure how a dealer works but, Chris was on vacation and nothing was completed on my truck ( this time ) do they not have anybody else that can work on a truck ???? I just cannot believe the customer service they have there. I would not recommend this dealer for any of there Vehicles.
I bought a 2025 AT4X from Darcy GMC in August of 2025,
I bought a 2025 AT4X from Darcy GMC in August of 2025, since then they have my truck 5 times for the same issue, The Stereo. ALl I get is the runaround, my Adviser is Chris, not sure how a dealer works but, Chris was on vacation and nothing was completed on my truck ( this time ) do they not have anybody else that can work on a truck ???? I just cannot believe the customer service they have there. I would not recommend this dealer for any of there Vehicles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Always a great and personalized experience!
Always a great and personalized experience! Definitely a VIP experience with every transition and handoff throughout the entire experience. Dominic and the rest of the team personalize the experience, and go above and beyond. The follow-up is next level between the technology and personalized touch. They have a loyal customer in our family!
Always a great and personalized experience!
Always a great and personalized experience! Definitely a VIP experience with every transition and handoff throughout the entire experience. Dominic and the rest of the team personalize the experience, and go above and beyond. The follow-up is next level between the technology and personalized touch. They have a loyal customer in our family!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jason, we're happy you found our staff to be so supportive during your experience here at D'Arcy Buick-GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent sale team and service department is great only
Excellent sale team and service department is great only buy cars from D?Arcy team. Myself and family have buying cars from D?Arcy for years
Excellent sale team and service department is great only
Excellent sale team and service department is great only buy cars from D?Arcy team. Myself and family have buying cars from D?Arcy for years
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing D'Arcy Buick-GMC as your first choice for all your automotive needs!
What a great experience at D?
What a great experience at D? Arcy Buick Dealership in Joliet IL. The staff was friendly, honest, and made the whole process easy. Ray our salesperson went above and beyond. I love my new Envision Sport and would definitely recommend D?Arcy Buick and ask for Ray!!
What a great experience at D?
What a great experience at D? Arcy Buick Dealership in Joliet IL. The staff was friendly, honest, and made the whole process easy. Ray our salesperson went above and beyond. I love my new Envision Sport and would definitely recommend D?Arcy Buick and ask for Ray!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy you found our staff to be so supportive during your experience here at D'Arcy Buick-GMC. Your recommendation means a great deal to us, and we're delighted to have earned it. Thank you again for taking the time to share your positive experience with the world. Have a great day!
I had a great experience.
I had a great experience. I purchased a car at my second visit. On my first visit Luke the manager was very kind. We decided to return because our impression of Luke. Herman was the sales representative. He was very knowledgeable.
I had a great experience.
I had a great experience. I purchased a car at my second visit. On my first visit Luke the manager was very kind. We decided to return because our impression of Luke. Herman was the sales representative. He was very knowledgeable.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business, we are very happy we could provide you with a positive experience!
Had my ABS stablelink serviced and was told I needed a
Had my ABS stablelink serviced and was told I needed a new transmission at the cost of 8,000$ plus 12 hours labor. I Told the service advisor the transmission was tied in the abs and never had an issue before the abs problem. They told me to replace the transmission even though I haven?t had a problem with it since the abs brake position sensor was replaced. The amount of add on service work from this dealership is insane and not needed. I?ll never go back there. They also delivered my parents new Envsion with it being two quarts of oil short. No one there cares and they just make up excuses.
Had my ABS stablelink serviced and was told I needed a
Had my ABS stablelink serviced and was told I needed a new transmission at the cost of 8,000$ plus 12 hours labor. I Told the service advisor the transmission was tied in the abs and never had an issue before the abs problem. They told me to replace the transmission even though I haven?t had a problem with it since the abs brake position sensor was replaced. The amount of add on service work from this dealership is insane and not needed. I?ll never go back there. They also delivered my parents new Envsion with it being two quarts of oil short. No one there cares and they just make up excuses.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (815) 230-2064 at your earliest convenience to discuss how we can turn your experience into a positive one.
Service rep was ?
Service rep was ?on the ball? Understood my request and my lack of correct nomenclature
Service rep was ?
Service rep was ?on the ball? Understood my request and my lack of correct nomenclature
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mike, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
We came in late in the day with an unexpected emergency
We came in late in the day with an unexpected emergency car repair and were very happy with the service provided. Everything was great! Check in, our shuttle driver Vicky was so kind and even stayed late to take us home which we appreciated. The car was fixed in a short amount of time and shuttle driver back Ed also very nice. We've purchased and had our cars serviced from D'Arcy since 1990 and could not be more pleased! Thank you!
We came in late in the day with an unexpected emergency
We came in late in the day with an unexpected emergency car repair and were very happy with the service provided. Everything was great! Check in, our shuttle driver Vicky was so kind and even stayed late to take us home which we appreciated. The car was fixed in a short amount of time and shuttle driver back Ed also very nice. We've purchased and had our cars serviced from D'Arcy since 1990 and could not be more pleased! Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!