Reviews
I had been a DArcy GMC customer since I bought my truck
I had been a DArcy GMC customer since I bought my truck there in December, 2019. During those years the Service Department was responsive, courteous and professional. They seemed like they valued their customers. In May 2025, I made an appointment because I was interested in getting a new car. I made an appointment to view and test drive the GMC Hummer. In contrast to their Service Organization the Sales Department seemed truly apathetic and had no interest in customer service. When my wife and I arrived we asked for the manager by name as we were requested. He remained seated behind the front counter and motioned to another sales rep to essentially hand us off. Which is okay but not even a courtesy of a hello to a long term current customer. The Sales Rep appeared as if we were interrupting his day and could only answer a couple of basic questions. Did not have most answers about the vehicle. We asked for a test drive so we could just try it out ourselves and we liked the Hummer ev. When we got back, I shared the things I would be looking for in vehicle options. I did not hear back from the Sales Rep. A few days later, I called and asked the Sales Rep to follow up and also said I would consider 2026 models if they could not find a vehicle with the options I wanted. Surprisingly, I never heard from DArcy again. Instead, I started doing my own search on the GMC website and found a variety of different options. I happened to call Marquardt GMC in Barrington. Yes, they are almost an hour away. During the one phone call, the Sales Rep was professional, courteous, knowledgeable about all the questions I raised to him. I made an appointment with Marquardt GMC and we were greeted as we approached the entrance. Needless to say, we bought a new vehicle and drove home in it that day. Now, a word about Marquardt GMC. They are a smaller operation and around for about 75 years. They pride themselves on honesty, integrity and putting their customers first. The people were phenomenal and they addressed every area of concern and talked us through many things we needed to consider. They were thoughtful and gracious and I thank God for steering us to them. Please know I would highly recommend Marquardt GMC. I am a customer of theirs for life. I will not do business with DArcy nor could I ever recommend them to anyone.
I had been a DArcy GMC customer since I bought my truck
I had been a DArcy GMC customer since I bought my truck there in December, 2019. During those years the Service Department was responsive, courteous and professional. They seemed like they valued their customers. In May 2025, I made an appointment because I was interested in getting a new car. I made an appointment to view and test drive the GMC Hummer. In contrast to their Service Organization the Sales Department seemed truly apathetic and had no interest in customer service. When my wife and I arrived we asked for the manager by name as we were requested. He remained seated behind the front counter and motioned to another sales rep to essentially hand us off. Which is okay but not even a courtesy of a hello to a long term current customer. The Sales Rep appeared as if we were interrupting his day and could only answer a couple of basic questions. Did not have most answers about the vehicle. We asked for a test drive so we could just try it out ourselves and we liked the Hummer ev. When we got back, I shared the things I would be looking for in vehicle options. I did not hear back from the Sales Rep. A few days later, I called and asked the Sales Rep to follow up and also said I would consider 2026 models if they could not find a vehicle with the options I wanted. Surprisingly, I never heard from DArcy again. Instead, I started doing my own search on the GMC website and found a variety of different options. I happened to call Marquardt GMC in Barrington. Yes, they are almost an hour away. During the one phone call, the Sales Rep was professional, courteous, knowledgeable about all the questions I raised to him. I made an appointment with Marquardt GMC and we were greeted as we approached the entrance. Needless to say, we bought a new vehicle and drove home in it that day. Now, a word about Marquardt GMC. They are a smaller operation and around for about 75 years. They pride themselves on honesty, integrity and putting their customers first. The people were phenomenal and they addressed every area of concern and talked us through many things we needed to consider. They were thoughtful and gracious and I thank God for steering us to them. Please know I would highly recommend Marquardt GMC. I am a customer of theirs for life. I will not do business with DArcy nor could I ever recommend them to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I had a great experience.
I had a great experience. I purchased a car at my second visit. On my first visit Luke the manager was very kind. We decided to return because our impression of Luke. Herman was the sales representative. He was very knowledgeable.
I had a great experience.
I had a great experience. I purchased a car at my second visit. On my first visit Luke the manager was very kind. We decided to return because our impression of Luke. Herman was the sales representative. He was very knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business, we are very happy we could provide you with a positive experience!
Had my ABS stablelink serviced and was told I needed a
Had my ABS stablelink serviced and was told I needed a new transmission at the cost of 8,000$ plus 12 hours labor. I Told the service advisor the transmission was tied in the abs and never had an issue before the abs problem. They told me to replace the transmission even though I haven?t had a problem with it since the abs brake position sensor was replaced. The amount of add on service work from this dealership is insane and not needed. I?ll never go back there. They also delivered my parents new Envsion with it being two quarts of oil short. No one there cares and they just make up excuses.
Had my ABS stablelink serviced and was told I needed a
Had my ABS stablelink serviced and was told I needed a new transmission at the cost of 8,000$ plus 12 hours labor. I Told the service advisor the transmission was tied in the abs and never had an issue before the abs problem. They told me to replace the transmission even though I haven?t had a problem with it since the abs brake position sensor was replaced. The amount of add on service work from this dealership is insane and not needed. I?ll never go back there. They also delivered my parents new Envsion with it being two quarts of oil short. No one there cares and they just make up excuses.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (815) 230-2064 at your earliest convenience to discuss how we can turn your experience into a positive one.
Service rep was ?
Service rep was ?on the ball? Understood my request and my lack of correct nomenclature
Service rep was ?
Service rep was ?on the ball? Understood my request and my lack of correct nomenclature
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mike, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
We came in late in the day with an unexpected emergency
We came in late in the day with an unexpected emergency car repair and were very happy with the service provided. Everything was great! Check in, our shuttle driver Vicky was so kind and even stayed late to take us home which we appreciated. The car was fixed in a short amount of time and shuttle driver back Ed also very nice. We've purchased and had our cars serviced from D'Arcy since 1990 and could not be more pleased! Thank you!
We came in late in the day with an unexpected emergency
We came in late in the day with an unexpected emergency car repair and were very happy with the service provided. Everything was great! Check in, our shuttle driver Vicky was so kind and even stayed late to take us home which we appreciated. The car was fixed in a short amount of time and shuttle driver back Ed also very nice. We've purchased and had our cars serviced from D'Arcy since 1990 and could not be more pleased! Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Thank you Sandra at D'Arcy GMC
Sandra was our salesperson. She greeted us eager to help us find what we wanted. Her suggestions and alternative options were helpful in making our decision on which vehicle to purchase. Thank you Sandra! We enjoyed working with you and we will be back to see you when we purchase our next vehicle!
Thank you Sandra at D'Arcy GMC
Sandra was our salesperson. She greeted us eager to help us find what we wanted. Her suggestions and alternative options were helpful in making our decision on which vehicle to purchase. Thank you Sandra! We enjoyed working with you and we will be back to see you when we purchase our next vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, we're happy you found our staff to be so supportive during your experience here at D'Arcy Buick-GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Service
My service was completed in an expeditious manner. The entire service staff was very professional, courteous, and kept us informed as to the status of our vehicle.
Great Service
My service was completed in an expeditious manner. The entire service staff was very professional, courteous, and kept us informed as to the status of our vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
William, thank you for your kind review; we are happy to pass along your comments to the team here at D'Arcy Buick-GMC! If you have any further questions, please give us a call. We're always happy to help!
I purchased a new Sierra with the trade of my Jeep.
I purchased a new Sierra with the trade of my Jeep. My salesman was Kyle Lopez and the sales GM Luke Sillar joined once it was time to crunch numbers. Both were great to work with, both knew the product and were able to answer all my questions. I had been looking for about 2 months so I was very familiar with the truck trims and prices as well as the value of my Jeep I traded. I am very satisfied with the final price of the truck I purchased, I also got a fair trade value for my Jeep. Both Kyle and Luke worked to cover every detail and did everything they could to make the process quick and simple. They were both honest and straightforward. As a side note, days after after the sale I returned to have some extras done by service, Kyle personally arranged the appointment and work to be done and Luke even checked in to make sure I was still happy with everything. In short, these guys were personable, professional, knowledgeable and were focused on making sure I was satisfied to the best of their ability. A tip of the hat to D'Arcy, good employees and good leadership make a huge difference! They have earned my business.
I purchased a new Sierra with the trade of my Jeep.
I purchased a new Sierra with the trade of my Jeep. My salesman was Kyle Lopez and the sales GM Luke Sillar joined once it was time to crunch numbers. Both were great to work with, both knew the product and were able to answer all my questions. I had been looking for about 2 months so I was very familiar with the truck trims and prices as well as the value of my Jeep I traded. I am very satisfied with the final price of the truck I purchased, I also got a fair trade value for my Jeep. Both Kyle and Luke worked to cover every detail and did everything they could to make the process quick and simple. They were both honest and straightforward. As a side note, days after after the sale I returned to have some extras done by service, Kyle personally arranged the appointment and work to be done and Luke even checked in to make sure I was still happy with everything. In short, these guys were personable, professional, knowledgeable and were focused on making sure I was satisfied to the best of their ability. A tip of the hat to D'Arcy, good employees and good leadership make a huge difference! They have earned my business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I just bought my second Buick Encore from D’Arcy and
I just bought my second Buick Encore from D’Arcy and couldn’t be happier. My salesmen was J.R. and he sold me my first Buick. A real great guy to work with. No pressure but went to great lengths to my experience easy. Mike in finance was also so nice to work with. I would recommend this dealership and it’s staff if you are looking for a car.
I just bought my second Buick Encore from D’Arcy and
I just bought my second Buick Encore from D’Arcy and couldn’t be happier. My salesmen was J.R. and he sold me my first Buick. A real great guy to work with. No pressure but went to great lengths to my experience easy. Mike in finance was also so nice to work with. I would recommend this dealership and it’s staff if you are looking for a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Darcy GMC ~ untrustworthy service department
I used to love the service experience at D’Arcy GMC - big change in customer experience Last 2 oil changes they do inspection of the vehicle. Guessing they have to pay for the new fancy service department building - told me both times that I need work done - my tires new Michelin within the last 8 month ~ was informed that I need new - wipers ~ best quality purchased in March ~ was informed I need new - Transmission ~ my vehicle has only 60,000 miles and is a sealed unit “not recommended” to change in owners manual ~ was told I need the fluid changed for over a $800.00 cost They also are adding a extra fee to service invoice New younger Service Personnel when I asked why these things are recommended responded rudely Time to find a new place to have my vehicle maintenance done Darcy is not the same honest business
Darcy GMC ~ untrustworthy service department
I used to love the service experience at D’Arcy GMC - big change in customer experience Last 2 oil changes they do inspection of the vehicle. Guessing they have to pay for the new fancy service department building - told me both times that I need work done - my tires new Michelin within the last 8 month ~ was informed that I need new - wipers ~ best quality purchased in March ~ was informed I need new - Transmission ~ my vehicle has only 60,000 miles and is a sealed unit “not recommended” to change in owners manual ~ was told I need the fluid changed for over a $800.00 cost They also are adding a extra fee to service invoice New younger Service Personnel when I asked why these things are recommended responded rudely Time to find a new place to have my vehicle maintenance done Darcy is not the same honest business
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
At our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. Thank you for allowing me the opportunity to learn more of this particular situation. We consider your feedback the utmost important, this is how we improve to serve you better.