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D'Arcy Buick GMC

(174 reviews)
Visit D'Arcy Buick GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
New (815) 676-4633 (815) 676-4633
Used (815) 676-4709 (815) 676-4709
Service (815) 600-7617 (815) 600-7617

Reviews

(174 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of D'Arcy Buick GMC from DealerRater.

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I had a great experience.

I had a great experience. I purchased a car at my second visit. On my first visit Luke the manager was very kind. We decided to return because our impression of Luke. Herman was the sales representative. He was very knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your business, we are very happy we could provide you with a positive experience!

Had my ABS stablelink serviced and was told I needed a

Had my ABS stablelink serviced and was told I needed a new transmission at the cost of 8,000$ plus 12 hours labor. I Told the service advisor the transmission was tied in the abs and never had an issue before the abs problem. They told me to replace the transmission even though I haven?t had a problem with it since the abs brake position sensor was replaced. The amount of add on service work from this dealership is insane and not needed. I?ll never go back there. They also delivered my parents new Envsion with it being two quarts of oil short. No one there cares and they just make up excuses.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mike, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (815) 230-2064 at your earliest convenience to discuss how we can turn your experience into a positive one.

Service rep was ?

Service rep was ?on the ball? Understood my request and my lack of correct nomenclature

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mike, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

We came in late in the day with an unexpected emergency

We came in late in the day with an unexpected emergency car repair and were very happy with the service provided. Everything was great! Check in, our shuttle driver Vicky was so kind and even stayed late to take us home which we appreciated. The car was fixed in a short amount of time and shuttle driver back Ed also very nice. We've purchased and had our cars serviced from D'Arcy since 1990 and could not be more pleased! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Thank you Sandra at D'Arcy GMC

Sandra was our salesperson. She greeted us eager to help us find what we wanted. Her suggestions and alternative options were helpful in making our decision on which vehicle to purchase. Thank you Sandra! We enjoyed working with you and we will be back to see you when we purchase our next vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

James, we're happy you found our staff to be so supportive during your experience here at D'Arcy Buick-GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great Service

My service was completed in an expeditious manner. The entire service staff was very professional, courteous, and kept us informed as to the status of our vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

William, thank you for your kind review; we are happy to pass along your comments to the team here at D'Arcy Buick-GMC! If you have any further questions, please give us a call. We're always happy to help!

I purchased a new Sierra with the trade of my Jeep.

I purchased a new Sierra with the trade of my Jeep. My salesman was Kyle Lopez and the sales GM Luke Sillar joined once it was time to crunch numbers. Both were great to work with, both knew the product and were able to answer all my questions. I had been looking for about 2 months so I was very familiar with the truck trims and prices as well as the value of my Jeep I traded. I am very satisfied with the final price of the truck I purchased, I also got a fair trade value for my Jeep. Both Kyle and Luke worked to cover every detail and did everything they could to make the process quick and simple. They were both honest and straightforward. As a side note, days after after the sale I returned to have some extras done by service, Kyle personally arranged the appointment and work to be done and Luke even checked in to make sure I was still happy with everything. In short, these guys were personable, professional, knowledgeable and were focused on making sure I was satisfied to the best of their ability. A tip of the hat to D'Arcy, good employees and good leadership make a huge difference! They have earned my business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I just bought my second Buick Encore from D’Arcy and

I just bought my second Buick Encore from D’Arcy and couldn’t be happier. My salesmen was J.R. and he sold me my first Buick. A real great guy to work with. No pressure but went to great lengths to my experience easy. Mike in finance was also so nice to work with. I would recommend this dealership and it’s staff if you are looking for a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Darcy GMC ~ untrustworthy service department

I used to love the service experience at D’Arcy GMC - big change in customer experience Last 2 oil changes they do inspection of the vehicle. Guessing they have to pay for the new fancy service department building - told me both times that I need work done - my tires new Michelin within the last 8 month ~ was informed that I need new - wipers ~ best quality purchased in March ~ was informed I need new - Transmission ~ my vehicle has only 60,000 miles and is a sealed unit “not recommended” to change in owners manual ~ was told I need the fluid changed for over a $800.00 cost They also are adding a extra fee to service invoice New younger Service Personnel when I asked why these things are recommended responded rudely Time to find a new place to have my vehicle maintenance done Darcy is not the same honest business

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

At our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. Thank you for allowing me the opportunity to learn more of this particular situation. We consider your feedback the utmost important, this is how we improve to serve you better.

Exceptional!

The entire team has really gone above and beyond in my most recent visit. Debbie, Chris, Amelio.....thank you all so very much for the perfect experience. I will continue to send people your way as your service is exceptional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!