Reviews
Daniel Russell's customer service was impeccable. He communicated throughout the entire process, was attentive and patient, and took the time to answer all of my questions. I truly appreciated his professionalism and excellent service.
Daniel Russell's customer service was impeccable. He communicated throughout the entire process, was attentive and patient, and took the time to answer all of my questions. I truly appreciated his professionalism and excellent service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Jennifer! I’m thrilled to hear that Daniel provided you with impeccable customer service during your experience at Checkered Flag BMW. I appreciate your kind words about his communication and professionalism. We look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Jason was great. He kept me informed about my car. BUT, it is still wield to me that for an inspection and oil change my car was there for 2 1/2 days. I already knew I would not get it back the same day. But then did not get it back the next day either. And then the next day it was Promised to be ready in the AM, but was not actually ready until 1:30. THe. They had my car for 2 1/2 days and I had asked for new batteries for my keys and that had NOT been done. So I had to wait even longer. Jason was very nice and apologetic. Not sure if I will see Jason again though. HIGH TURNOVER in service. It is a very high stress job to keep telling people over and over their car is not ready. I hope you pay them well. A luxury car but not luxury service.
Jason was great. He kept me informed about my car. BUT, it is still wield to me that for an inspection and oil change my car was there for 2 1/2 days. I already knew I would not get it back the same day. But then did not get it back the next day either. And then the next day it was Promised to be ready in the AM, but was not actually ready until 1:30. THe. They had my car for 2 1/2 days and I had asked for new batteries for my keys and that had NOT been done. So I had to wait even longer. Jason was very nice and apologetic. Not sure if I will see Jason again though. HIGH TURNOVER in service. It is a very high stress job to keep telling people over and over their car is not ready. I hope you pay them well. A luxury car but not luxury service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback, Kristin. I appreciate you taking the time to share your experience with us regarding your recent service visit. I’m glad to hear that Jason provided great communication, but I understand your concerns about the duration of your visit and the key battery issue. At Checkered Flag BMW & Mini, we strive for high standards in our service department, and your feedback will help us improve. We encourage you to reach out directly if you have any further concerns, as we value your input. We hope to provide you with a better experience in the future. Thank you for choosing Checkered Flag BMW & Mini. Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Michael Russell was my sales person and I've never had anybody so professional and not pushy when buying a car. Felt like I was dealing with a friend.
Michael Russell was my sales person and I've never had anybody so professional and not pushy when buying a car. Felt like I was dealing with a friend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Janice! I’m happy to hear about your positive experience with Michael at Checkered Flag BMW. It's great to know that you felt comfortable and supported during your car buying journey. I appreciate your feedback and we hope to see you again soon! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
My Service Advisor, Jason Hill, has always been professional and courteous . It's the technician that concerns me.
My Service Advisor, Jason Hill, has always been professional and courteous . It's the technician that concerns me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave a review, Sandria. I appreciate your feedback regarding your experience with Jason at Checkered Flag BMW. We strive to provide exceptional service and value your input. If you have any specific concerns about your technician, please feel free to reach out to us directly so we can address them. We hope to see you again soon! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
The sales associate was welcoming, professional, and customer-centered. He kept me informed along the way and asked if I had questions or concerns throughout the process.
The sales associate was welcoming, professional, and customer-centered. He kept me informed along the way and asked if I had questions or concerns throughout the process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review, Jacqueline! I’m thrilled to hear that our sales associate provided you with a welcoming and professional experience at Checkered Flag BMW. We pride ourselves on keeping our customers informed and ensuring their concerns are addressed. Looking forward to seeing you again for your next visit! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Tim is wonderful to work with. Any time I need service done on my vehicle he is my go-to guy! He communicates well and is very responsive. Could not have asked for a better experience.
Tim is wonderful to work with. Any time I need service done on my vehicle he is my go-to guy! He communicates well and is very responsive. Could not have asked for a better experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words! I’m glad to hear that Tim provided you with such excellent service at Checkered Flag BMW. I appreciate your trust in us for your vehicle needs and we look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Everyone was very helpful and provided me with information as the service was going on.
Everyone was very helpful and provided me with information as the service was going on.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Michael! I’m happy to hear that you found our team at Checkered Flag BMW helpful and informative during your service. We look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Derrick Williams is an absolute customer service associate. He goes above and beyond to enable required accomplishments to happen
Derrick Williams is an absolute customer service associate. He goes above and beyond to enable required accomplishments to happen
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Frederick! I’m thrilled to hear that Derrick provided such exceptional service during your visit to Checkered Flag BMW. I appreciate your feedback, and we hope to see you again soon! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
My service manager was helpful and polite. Tim kept me up to date on the status of my car. He is the perfect example of outstanding customer service. In addition, when I picked up my car, Tim had just left for the day so another person with the first or last name of Russell (red hair) was extremely helpful in retrieving my car. Service with a smile.
My service manager was helpful and polite. Tim kept me up to date on the status of my car. He is the perfect example of outstanding customer service. In addition, when I picked up my car, Tim had just left for the day so another person with the first or last name of Russell (red hair) was extremely helpful in retrieving my car. Service with a smile.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Cynthia! I’m thrilled to hear that Tim provided you with outstanding customer service and that Russell was also able to assist you with a smile. At Checkered Flag BMW & Mini, we strive to keep our customers informed and satisfied throughout their service experience. I appreciate your kind words, and we look forward to welcoming you back next time! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Hays provided excellent service. Clean and spacious showroom. Friendly staff. Dealing with one person. Good selection of X5s. Enjoyed the red carpet treatment.
Hays provided excellent service. Clean and spacious showroom. Friendly staff. Dealing with one person. Good selection of X5s. Enjoyed the red carpet treatment.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Penny! I’m thrilled to hear that you had an excellent experience at Checkered Flag BMW. It's great to know you appreciated our clean showroom, friendly staff, and enjoyed our selection of BMW X5s. We strive to provide that red carpet treatment for all our customers. Looking forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210