Checkered Flag BMW & Mini

a great experience, everyone is so helpful and patient. i felt like i was important and the staff cared about my needs.

Service Manager Ashley’s customer service was nothing short of outstanding. Very attentive and got my vehicle back to me ahead of original scheduled... date.

Our salesperson, Terrence Blake, made this car buying experience the most pain-free experience we've ever had buying a vehicle! Very refreshing!

Very professional and timely service! No issues. I absolutely love the service manager I am working with! She gets customer service and is technically... competent, very capable of thoroughly explaining services and repairs!

Quick and easy to get in and out in a reasonable amount of time.Very personable. Customer service with the service rep was very helpful.

First off it doesn’t get any better that Joesph Hawthorn. He goes ABOVE and BEYOND every time. If I listed everything he has done for me when comes... to customer service I would be typing all day. I had some emergency service done to my car as I was leaving to go to Bahrain that very night. Not only did he fit me in he got the service completed before I left. To top it off I was in such rush to leave with jingling three kids, and trying to remember to do everything that I left the keys to my car on Joesph Hawthorns desk and drove off without them. I stopped to get gas and guess what I don’t have the keys to my car!!! So now I am stranded at wawa with kids!! I was so stressed out trying to remember where I left them at I was in tears at the gas station. Then I get a call from Joesph Hawthorn asking me about my keys. Now I could have caught and Uber or a taxi or something back to Checkered Flag BMW but Joesph Hawthorn wouldn’t hear of it!! He brought my keys to me!!! At that moment he was a blessing!! Mr. Hawthorn always takes very good care of me when I bring my car in for service and a lot of times it’s last minute without an appointment. I am very grateful for your Service department team at Checkered Flag BMW.

Scheduling was straight forward without hassle. I was updated on the progress and when the car was ready for pick up. When picking up, my car was washed... which was unexpected but greatly appreciated.

Wonderful experience, I would definitely recommend this BMW location to friends and family. Communication, both written and verbal were an asset to me... and I thank you all.

The ease of the process, was great. After the test drive I think I was out of there in a hour!

Amy Munden at Checkered Flag BMW was very helpful in obtaining an additional body shop quote that normally would have required an additional trip. She... was friendly, fast and very efficient.