Reviews
Daniel, the Mini Service Manager, does an outstanding job
Daniel, the Mini Service Manager, does an outstanding job of taking care of all your needs! Please give him a raise!!
Daniel, the Mini Service Manager, does an outstanding job
Daniel, the Mini Service Manager, does an outstanding job of taking care of all your needs! Please give him a raise!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your fantastic review, Kenneth! We're thrilled to hear that Daniel, our Mini Service Manager, provided you with outstanding service. We appreciate your feedback and will certainly pass along your compliments. We look forward to seeing you again at Checkered Flag BMW! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
The building and ording was extremely easy and once it
The building and ording was extremely easy and once it arrived the purchasing process was quick and simple.
The building and ording was extremely easy and once it
The building and ording was extremely easy and once it arrived the purchasing process was quick and simple.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Andrew, thank you for the fantastic review! I'm thrilled to hear that you found the building and ordering process easy and that the purchasing experience at Checkered Flag BMW was quick and simple. We appreciate your feedback and hope to see you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
I have worked with Joeseph twice and he is excellent!
I have worked with Joeseph twice and he is excellent! Very helpful and professional. I will only use him from now on.
I have worked with Joeseph twice and he is excellent!
I have worked with Joeseph twice and he is excellent! Very helpful and professional. I will only use him from now on.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your feedback, Isabel! It's great to hear about your positive experiences with Joseph at Checkered Flag BMW. His professionalism and helpfulness make a big difference, and we're glad to have him on our team. We look forward to assisting you again soon. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
From the moment I pulled up, I received great customer
From the moment I pulled up, I received great customer service. When I pulled in the garage area, Hunter was there to greet meet me. He told me that Service Advisor, Tim was expecting me. Tim had a high level of energy and explained what to expect during my (1st) visit. I was impressed that he escorted me to the waiting area, instead of just pointing in the general direction. He mentioned what refreshments were available and to make myself comfortable. At some point I took a walk around outside to look at the new vehicles. That's where I met Marcus. Marcus was professional and personable and you could hear in his conversation that he loved his job and the people that he get to interact with daily. I appreciate not having a lengthy wait to get my car serviced and the complimentary car wash made my day!
From the moment I pulled up, I received great customer
From the moment I pulled up, I received great customer service. When I pulled in the garage area, Hunter was there to greet meet me. He told me that Service Advisor, Tim was expecting me. Tim had a high level of energy and explained what to expect during my (1st) visit. I was impressed that he escorted me to the waiting area, instead of just pointing in the general direction. He mentioned what refreshments were available and to make myself comfortable. At some point I took a walk around outside to look at the new vehicles. That's where I met Marcus. Marcus was professional and personable and you could hear in his conversation that he loved his job and the people that he get to interact with daily. I appreciate not having a lengthy wait to get my car serviced and the complimentary car wash made my day!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Michelle, for your wonderful review! We're thrilled to hear about your positive experience at Checkered Flag BMW. It's great to know that Hunter, Tim, and Marcus provided you with exceptional service and made your visit comfortable and enjoyable. We appreciate your kind words and are happy that you loved the complimentary car wash! We look forward to seeing you again and helping with your future automotive needs. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
BMW failed to provide the proper parts and information
BMW failed to provide the proper parts and information that the parts were not available. We took our car in and wasted a total of 4 days in this process. This has NOTHING to do with the service coordinator and only falls squarely on the side of BMW internal provisioning processes.
BMW failed to provide the proper parts and information
BMW failed to provide the proper parts and information that the parts were not available. We took our car in and wasted a total of 4 days in this process. This has NOTHING to do with the service coordinator and only falls squarely on the side of BMW internal provisioning processes.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback regarding your experience with Checkered Flag BMW, Roger. We understand your concerns about the delays with parts availability and the impact it had on your time. Your input is valuable, and we appreciate you bringing this to our attention. Should you wish to discuss this matter further, please feel free to reach out to me directly. Thank you again for your insights. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
They were very professional and courteous when I asked my
They were very professional and courteous when I asked my service rep and his supervisor for additional information on their recommended repair/maintenance items.
They were very professional and courteous when I asked my
They were very professional and courteous when I asked my service rep and his supervisor for additional information on their recommended repair/maintenance items.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, Dale! We're thrilled to hear that you found our team at Checkered Flag BMW to be professional and courteous. Providing you with detailed information on your repair and maintenance options is our priority. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Professional and astute service managers who seem to
Professional and astute service managers who seem to enjoy their jobs and working for Checkered Flag. Love the videos sent that show and explain issues found by the service technician.
Professional and astute service managers who seem to
Professional and astute service managers who seem to enjoy their jobs and working for Checkered Flag. Love the videos sent that show and explain issues found by the service technician.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, John! I am thrilled to hear you appreciate the professional service from our team at Checkered Flag BMW. It's great to know that the videos from our technicians have enhanced your experience. We look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
I am so happy Sarah answered the phone when I called in
I am so happy Sarah answered the phone when I called in to inquire about the RR Sport that was listed on the website. She was an absolute dream to work with!! I will definitely buy our next car from her.
I am so happy Sarah answered the phone when I called in
I am so happy Sarah answered the phone when I called in to inquire about the RR Sport that was listed on the website. She was an absolute dream to work with!! I will definitely buy our next car from her.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Shannon! We’re thrilled to hear that you had such a great experience with Sarah regarding the RR Sport. She truly is a valuable part of the Checkered Flag BMW team, and we appreciate your kind words. We look forward to assisting you with your next car purchase! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Joseph Hawthorne, my service advisor, was quick to sign
Joseph Hawthorne, my service advisor, was quick to sign me in. I waited for my car and it was done in the time frame I was told. Excellent service.
Joseph Hawthorne, my service advisor, was quick to sign
Joseph Hawthorne, my service advisor, was quick to sign me in. I waited for my car and it was done in the time frame I was told. Excellent service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Elisa, for your kind words about your experience at Checkered Flag BMW! We're thrilled to hear that Joseph was able to provide you with quick and efficient service and that your car was ready in the promised time frame. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Jason our advisor is friendly and knowledgeable.
Jason our advisor is friendly and knowledgeable. Very comfortable having him take care of us. Entire dealership is top notch!
Jason our advisor is friendly and knowledgeable.
Jason our advisor is friendly and knowledgeable. Very comfortable having him take care of us. Entire dealership is top notch!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Kristin, for sharing your wonderful experience with us! We're thrilled to hear that Jason provided you with friendly and knowledgeable service. At Checkered Flag BMW, we strive to create a comfortable environment for our customers. We look forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210