Reviews
Great service advisor and communication
Great service advisor and communication
Great service advisor and communication
Great service advisor and communication
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
You were very kind to fit me in your schedule when I
You were very kind to fit me in your schedule when I called late in the month for my inspection; and luckily got the rotors needed for my car to pass inspection. And on top of that you returned it to me spic and span.
You were very kind to fit me in your schedule when I
You were very kind to fit me in your schedule when I called late in the month for my inspection; and luckily got the rotors needed for my car to pass inspection. And on top of that you returned it to me spic and span.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your wonderful review! We're thrilled to hear that we could accommodate your inspection needs and provide you with the necessary rotors. It’s great to know you appreciated the clean return of your vehicle. We look forward to seeing you again at Checkered Flag BMW for any future service or vehicle needs! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Supplied a loaner car when my car took longer to repair
Supplied a loaner car when my car took longer to repair than expected. Very courteous service cleaned and washed car at end of service before returning it to me
Supplied a loaner car when my car took longer to repair
Supplied a loaner car when my car took longer to repair than expected. Very courteous service cleaned and washed car at end of service before returning it to me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Leonard! We're thrilled to hear you had a positive experience at Checkered Flag BMW. Providing courteous service and ensuring your vehicle was clean and ready for you is what we strive for. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Always professional staff go the extra mile and make you
Always professional staff go the extra mile and make you feel like part of the BMW family
Always professional staff go the extra mile and make you
Always professional staff go the extra mile and make you feel like part of the BMW family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We’re thrilled to hear that our staff at Checkered Flag BMW made you feel like part of the BMW family. It’s our commitment to go the extra mile for our customers. We look forward to welcoming you back soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
My representative who helps me with my vehicle always
My representative who helps me with my vehicle always keeps me informed. And gives me advice and also his professional opinion about my vehicle. He really cares that I the service at the right time for me. Thank you Jason
My representative who helps me with my vehicle always
My representative who helps me with my vehicle always keeps me informed. And gives me advice and also his professional opinion about my vehicle. He really cares that I the service at the right time for me. Thank you Jason
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Curtis! We truly appreciate your kind words about Jason and are delighted to hear that he has been so helpful in keeping you informed about your vehicle. At Checkered Flag BMW, we strive to provide the best service possible, and it’s wonderful to know that you've had a positive experience. We look forward to seeing you again for your future vehicle needs! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Michael was very nice.
Michael was very nice. He made sure that we understood what maintenance was needed. He was very helpful and patient with us.
Michael was very nice.
Michael was very nice. He made sure that we understood what maintenance was needed. He was very helpful and patient with us.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, George, for your wonderful review! We’re thrilled to hear that our team member provided you with valuable information regarding your vehicle’s maintenance and was helpful and patient throughout the process. At Checkered Flag BMW, we strive to ensure a great experience for all our customers. We look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Very thorough and fast.
Very thorough and fast. Service was a breeze. The price tag reflects the quality of the labor performance. I was left very satisfied and I also have new found confidence in my engine's reliability. I will bring any other issues that I have in the future to this service center.
Very thorough and fast.
Very thorough and fast. Service was a breeze. The price tag reflects the quality of the labor performance. I was left very satisfied and I also have new found confidence in my engine's reliability. I will bring any other issues that I have in the future to this service center.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Checkered Flag BMW and that our service met your expectations. It's great to know you feel confident in your engine's reliability now. We look forward to assisting you with any future needs. Safe driving! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Reggie was a good and patient rep.
Reggie was a good and patient rep. Job was done but the next day my radiator hose ruptured.
Reggie was a good and patient rep.
Reggie was a good and patient rep. Job was done but the next day my radiator hose ruptured.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave a review. I'm glad to hear that Reggie provided good and patient service during your visit to Checkered Flag BMW. However, I understand that experiencing a radiator hose rupture the next day can be frustrating. We appreciate your feedback and encourage you to contact us so we can assist you further. We look forward to ensuring you have a great experience with us next time! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
I like that the whole process was handled by the sales
I like that the whole process was handled by the sales rep. Michael Russell did a fantastic job for me. I have purchased dozens of vehicles and I appreciate the no hassle approach.
I like that the whole process was handled by the sales
I like that the whole process was handled by the sales rep. Michael Russell did a fantastic job for me. I have purchased dozens of vehicles and I appreciate the no hassle approach.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Stephen! We’re thrilled to hear about your positive experience at Checkered Flag BMW. It’s great to know that Michael provided you with a fantastic, hassle-free process. We appreciate your loyalty and look forward to helping you with your next vehicle purchase! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great service from the welcoming upon arrival and then
Great service from the welcoming upon arrival and then comfortable in the lounge waiting for my car to be serviced.
Great service from the welcoming upon arrival and then
Great service from the welcoming upon arrival and then comfortable in the lounge waiting for my car to be serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jeff! We appreciate your kind words about the great service you received at Checkered Flag BMW. We're glad to hear you enjoyed the welcoming environment and your comfortable time in the lounge. We look forward to seeing you again for your next service! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210