Reviews
Jason Hill was communicating to me about the repairs and warranty coverage. He arranged a rental car & was honest about delays being a factor due to mechanics being out & sending/ receiving paperwork for repairs.
Jason Hill was communicating to me about the repairs and warranty coverage. He arranged a rental car & was honest about delays being a factor due to mechanics being out & sending/ receiving paperwork for repairs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Corey! I appreciate you taking the time to share your experience with Checkered Flag BMW & Mini. I'm glad to hear that Jason was able to assist you with the repairs and rental arrangements while keeping you informed. Your feedback is valuable, and our team looks forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Courteous, fast, complete service. Tim was knowledgeable about my BMW and explained the service that was completed and what would be needed.
Courteous, fast, complete service. Tim was knowledgeable about my BMW and explained the service that was completed and what would be needed.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your kind feedback means a great deal to us, John! I’m glad to hear that you received courteous and fast service at Checkered Flag BMW. Tim is indeed knowledgeable, and I’m happy he could explain everything clearly for you. We look forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Service consultant kept me informed and delivered on expectations. Great to have a loaner car as my car was being serviced.
Service consultant kept me informed and delivered on expectations. Great to have a loaner car as my car was being serviced.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Charles! I’m thrilled to hear that our service consultant kept you informed and that you enjoyed the convenience of a loaner car during your service at Checkered Flag BMW & Mini. I appreciate your feedback, and we look forward to seeing you again for your next visit! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
My Service Guy Jason is awesome! Keeps me informed and always great to talk to.
My Service Guy Jason is awesome! Keeps me informed and always great to talk to.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, William! I'm thrilled to hear that Jason provided you with such excellent service at Checkered Flag BMW & Mini. I appreciate your kind words, and we look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Tim is friendly n courteous! The lead mechanic was very thoughtful n thorough with a positive feedback!
Tim is friendly n courteous! The lead mechanic was very thoughtful n thorough with a positive feedback!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Grateful for such a lovely review, Catherine! I’m pleased to hear that Tim provided friendly and courteous service, and that our lead mechanic delivered thoughtful and thorough support. I appreciate your feedback, and we hope to see you again at Checkered Flag BMW for your next visit! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
My experience was fantastic from start to finish. The process was easy, and Elijah was professional, knowledgeable, and attentive to my needs. He understood exactly what I was looking for, guided me with confidence, and made everything smooth. Thanks to his exceptional service, I was able to drive home the same day in my new MINI Cooper JCW, and I couldn't be happier.
My experience was fantastic from start to finish. The process was easy, and Elijah was professional, knowledgeable, and attentive to my needs. He understood exactly what I was looking for, guided me with confidence, and made everything smooth. Thanks to his exceptional service, I was able to drive home the same day in my new MINI Cooper JCW, and I couldn't be happier.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Marcia! I’m thrilled to hear that you had a fantastic experience at Checkered Flag BMW and that Elijah provided you with exceptional service. Congratulations on your new MINI Cooper JCW! I appreciate your kind words, and we hope to see you again soon. Enjoy your new ride! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
My recent experience has been excellent due to customer service and communication. Mr Hill did a excellent job.
My recent experience has been excellent due to customer service and communication. Mr Hill did a excellent job.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your kind review is greatly appreciated, Gregory! I’m pleased to hear that you had an excellent experience with our customer service and communication at Checkered Flag BMW. It's great to know that Mr. Hill made a positive impact during your visit. We hope to see you again soon! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Reggie was extremely helpful in sharing all the auto information (inspections, license plate tags, etc.) for me, a new Virginia resident, and he was very accommodating. I appreciated his prompt call backs once my vehicle was ready.
Reggie was extremely helpful in sharing all the auto information (inspections, license plate tags, etc.) for me, a new Virginia resident, and he was very accommodating. I appreciated his prompt call backs once my vehicle was ready.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind review, Kathleen! I’m pleased to hear that Reggie provided you with such great assistance and made your experience smooth as a new Virginia resident. At Checkered Flag BMW, we are committed to offering prompt and helpful service, and I'm glad Reggie delivered on that. We look forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
The appointment was great. My AC works great now, it was a little congested upon pick up.
The appointment was great. My AC works great now, it was a little congested upon pick up.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review! I’m glad to hear that your AC is working great after your appointment at Checkered Flag BMW. I appreciate your feedback about the congestion during pickup and we will continue to strive for a smoother experience. We look forward to seeing you again! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210
Mike was very personable and patient. He ensured we were given every opportunity to find and purchase the vehicle that was just right for us. He was also extremely cognizant of our time by responding to texts and calls in a timely manner as well as scheduling appointments which maximized our ability to plan accordingly and accomplish the goals set for the time at hand.
Mike was very personable and patient. He ensured we were given every opportunity to find and purchase the vehicle that was just right for us. He was also extremely cognizant of our time by responding to texts and calls in a timely manner as well as scheduling appointments which maximized our ability to plan accordingly and accomplish the goals set for the time at hand.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Derek! I am delighted to hear that Mike provided such a personable and attentive experience while helping you find the perfect vehicle. At Checkered Flag BMW, we strive to respect our customers' time and ensure their needs are met. We appreciate your kind words and hope to see you again soon! Sincerely, Ashley Harrison - General Manager - [email protected] - (757) 490-1111 Ext. 2210