Reviews
Write a reviewBMW Service
Everybody was very nice and accommodating. The main thing for me was that I was able to get a ride to and from. I didn't have to ask a co-worker for a ride to pick me up and drop me off. Thank you!
Great experience
Jacob was awesome. There was no pressure during the sales and was available to answer all my questions. Definitely recommend!
Thanks for this marvelous review and congratulations on your new car! We are so pleased that Jacob was able to provide you with such exceptional service. Enjoy your new car! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Good customer service
My service coordinator, Derik, was so kind, polite and customer-focused and I really appreciated his above-and-beyond level of service offering me a car wash without me having to ask, offering me coffee, and keeping me updated on my service. Thank you Derik!
Hi Laura and thank you for your kind words. We are very happy to hear that Derik was so attentive during your visit to our dealership. Thank you again and we look forward to working with you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great dealership
The people. Derrick Williams did a great job. It’s always a pleasure to see our sales rep Chris Grandison. Both these employees are stellar.
Howard, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great Experience
Greeted right away and quick response with my questions. Building the car was quick and easy and so was completing the sale.
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Service Visit
My vehicle was serviced quickly without an appointment. My service advisor, Darrick Williams, did a great job providing information to me in a timely manner.
Thank you for the five-star rating, Joseph! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Thanks Corie! (and Jimmy and Gabriella)
I can't say enough great things about Corie Sanderson and the staff at Checkered Flag! I was looking for a specific vehicle, a somewhat rare combination of specs. Checkered flag had a vehicle that matched my needs, but is over 3 hours from where I live-- so I needed to be reasonably confident that a purchase could happen and it wouldn't be a wasted trip. Corie went above and beyond what I would have expected from most dealers to assist me! She answered all my email questions quickly and in detail, providing pictures and videos of the interior and exterior. Once I arrived, every employee I encountered was friendly, personable and accomodating. The purchase was smooth and quick and I was able to get my new vehicle on the road for the long drive home! Thanks also to Gabriella for teaching my old self all the new, high-tech features of the vehicle and to Jimmy Anderson for assisting with any warranty and service concerns I may have had. It was a bit of a risk traveling that far for a vehicle I had not yet test driven or seen in person, but it was well worth it! I will definitely consider making the trip to see Corie and the rest at Checkered Flag the next time I am shopping for a BMW!!
We love hearing about customers that have a terrific experience at Checkered Flag BMW. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
I can't say enough great things about Corie Sanderson and
I can't say enough great things about Corie Sanderson and the staff at Checkered Flag! I was looking for a specific vehicle, a somewhat rare combination of specs. Checkered flag had a vehicle that matched my needs, but is over 3 hours from where I live-- so I needed to be reasonably confident that a purchase could happen and it wouldn't be a wasted trip. Corie went above and beyond what I would have expected from most dealers to assist me! She answered all my email questions quickly and in detail, providing pictures and videos of the interior and exterior. Once I arrived, every employee I encountered was friendly, personable and accomodating. The purchase was smooth and quick and I was able to get my new vehicle on the road for the long drive home! Thanks also to Gabriella for teaching my old self all the new, high-tech features of the vehicle and to Jimmy Anderson for assisting with any warranty and service concerns I may have had. It was a bit of a risk traveling that far for a vehicle I had not yet test driven or seen in person, but it was well worth it! I will definitely consider making the trip to see Corie and the rest at Checkered Flag the next time I am shopping for a BMW!!
AMAZING FOLLOW THROUGH ON CUSTOMER SERVICE
Corie and Jimmy were all over the needs for my purchase. I didn't plan to buy a vehicle at that moment. Corie's professional handling and invitation to come look at the vehicle made my commitment that much easier.
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Over priced
The only thing that was good is the friendly service advisor. Beyond that your prices are outrageous. $175 for a cabin filter? I also got my modules updated but no one knew what it did for the car. Another $175 for 5 mins of work.