Reviews
Best car buying experience I've had
Our sales rep, Michael, took time to listen to our questions and gave us space to look at and test drive the car. Even though the dealership was very busy that day we were made to feel welcome and accommodated every step by everyone there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Great service
The customer services is ALWAYS impeccable. My advisor Ashley Hunt ensured the shuttle would transport me to work on time and if I needed transportation back to dealership they would make the arrangements as needed. They also texted and emailed me updated information in regards to my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Good customer service
Service was great good. We were told what was going on with our vehicle . We made arrangements to bring it back to have it serviced there.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Johnny, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Great Service
Very good prompt customer service. I would recommend this checkered flag BMW to friends and family. I have high praise for the whole team.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Survey
Quick with service cleanliness if facility and bright and cheerful loaner staff and well as the sales staff. Thank you.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We cannot thank you enough for your wonderful review of Checkered Flag BMW and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
A day and a half to put on tires
To sum it up, I got four new tires and a tire alignment. It took a day and a half to do that which is entirely too long. Also, the tires I picked out and confirm the appointment, were not In the computer for some reason and the sales clerk tried to get me to pay $500 more. They also said the tire alignment was discounted since I’m purchasing for new tires by $50 but then on the final bill they didn’t give it to me.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I would like to speak with you directly in order to better understand the circumstances you've described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Best sevice I've had BMW Checkered Flag
My sevice rep Joe Hawthorne treats me like family he really is the service rep I have ever had I'm always treated like a family member
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Trimaine and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Joe is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Great, quick service!
Quick and easy and provided complimentary shuttle to my home so I didn't have to wait at the service lounge.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nia, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Superior Service
Unparalleled service. This team is put together like a fine tuned machine and operates even more efficient than that. Try them out... you’ll see what I mean. Remarkable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210
Good people
Customer service is so very important in a competitive market. Ashley Is a good service rep - she deserves a pay raise.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your great review, Mervyn! We're glad to have Ashley on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210