Reviews
Our service rep, Ryan, always does a professional job. He...
Our service rep, Ryan, always does a professional job. He keeps us posted on status of our vehicle when in for service and suggests future needs, Couldn't be happier
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Just had my first service appointment at BMW Tucson. Was...
Just had my first service appointment at BMW Tucson. Was greeted by a very personable and knowledgeable service advisor name Jayme Larson. Jayme was terrific. She explained everything that would be done, and asked if there was anything I needed checked. My vehicle was serviced in the time frame she promised and she went over the complete inspection in detail. I was also impressed that she's been at that dealership for over 13 years. And with such a such a terrific personality and knowledge base it doesn't surprise me the dealership doesn't want to lose her.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Steve, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
appointment made by Tyson and kept on time -work done...
appointment made by Tyson and kept on time -work done and questions answered nicely I was pleased- i have been a customer for 15 years
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
We love our advisor Ryan! He is the reason we keep...
We love our advisor Ryan! He is the reason we keep coming back to BMW...now that our three year warranty has expired...BMW is more expensive but Ryan makes it worth it. Ellen Spence Our dealership/service shop in Burlingame, CA always gave us a free rental car. When you are spending $500+ on a service, a free rental should be provided.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
My family has purchased a number of vehicles from this...
My family has purchased a number of vehicles from this dealership and happy to say we are pleased with the latest. Ernie worked hard to order a car with my desired options, tracked the production and delivery, then helped negotiate a fair price to close the deal. I was treated professionally by everyone on the team.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, congratulations on your new vehicle. We appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Tucson. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Have a great day!
Appreciated Ernie Buck's knowledge and professionalism....
Appreciated Ernie Buck's knowledge and professionalism. Each person we encountered at the dealership was friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Took my car for Service and repair. They charged me $275...
Took my car for Service and repair. They charged me $275 to fix an issue with steering wheel. I had to come back 2nd time because issue was not fixed. Second time they tried and they could't fix the issue. They said I had to replace the whole steering wheel ($3500.00). I did not get my money back and my car still not fixed. You figured since this is the BMW dealership they know what to fix and what to do... Both times my car was there I had to call the Service Advisor and ask for status and updates on my car, otherwise I wouldn't know.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we regret your experience with us here but are glad you brought this to our attention. If you are willing to, please call our General Manager at (520) 549-2167 for ways we can work towards resolving these issues. We look forward to hearing from you soon. take care!
I did contacted the Service Manager. He knew about my car issue.
Professional and helpful and kindGood guidance in...
Professional and helpful and kind Good guidance in understanding the policy in the dealership. Competent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Took my car in for repair to only have to come back for a...
Took my car in for repair to only have to come back for a third time. I’m not happy with the repairs or service
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
They are amazing, polites and very helpfull. The manager...
They are amazing, polites and very helpfull. The manager and the seller were very nice.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!