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Grand Subaru

(3,978 reviews)
Visit Grand Subaru
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2018 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 310-1440 (866) 310-1440
Used (866) 310-1102 (866) 310-1102
Service (630) 315-2587 (630) 315-2587

Reviews

(3,978 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grand Subaru from DealerRater.

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First of all, he’s very helpful, patient, and any...

First of all, he’s very helpful, patient, and any question that you have he takes his time to explain the things that one doesn’t understand. Overall it was a good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Amazing experience!

I worked with Jen and she was amazing! Her correspondence was always timely and helpful. I was buying from out of state and she made the process very easy. She even helped me with my ride from the airport. I highly recommend working with Grand Subaru and Jen! You won't be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Nicole was friendly up front and listened to the needs of...

Nicole was friendly up front and listened to the needs of the car buyer. The team worked to get the best deal possible for me in my new 2020 Forester sport!!! Thank you again to all!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great sales person. Knowledgeable and prompt. Definitely...

Great sales person. Knowledgeable and prompt. Definitely recommend Cameron. He's your go to guy. When looking for a new/used car go to him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Visited on news of 13 state reach. Needed to close out a...

Visited on news of 13 state reach. Needed to close out a current lease and set up another. Grand experience was great, ALL due to Vee Banjac.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Bob Swanson made the whole process easy and the finance...

Bob Swanson made the whole process easy and the finance department got me the price I needed! We love the car and would buy our next car from Bob.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent sales experience. Wonderful car.

Our salesperson, Jeff Schade, was knowledgeable and professional with no pressure. He answered all of our questions. The purchase process was quick. We love our CrossTrek.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Brianna Provided Us With Amazing, Attentive Service

Brianna contacted me following an internet inquiry about used Forresters. We exchanged several texts about available cars, including a loaded low-mileage 2019 Crosstrek service loaner that sounded very interesting. For a small refundable deposit, Brianna put a hold on the Crosstrek until we could get to the dealership on Saturday. Brianna made it very easy for us to test drive the Crosstrek and a used 2019 Forrester for comparison. While explaining our options, Brianna was never pushy about selling us add-ons. Similarly, Linda Martinez provided us with a first... a perfectly pleasant time with the finance department. When Linda finished with us, Brianna spent a long time with us demonstrating exactly how to operate all of the car's features. This was absolutely our best car buying experience ever, and I expect to be back when we're ready to replace my wife's car in the near future. Hopefully, Brianna will still be at Grand Subaru.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Rewarding experience with Jeff who was very knowledgeable

Jeff found the right vehicle for us in Michigan.. He knows the products and worked very hard to give us the fair and best price without overselling the other services available. If we had more time I think we would ordered the vehicle and avoided a couple add-ons that came with the Forester Premium. We are slowly learning more about the features and will come in for some training soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent service

From the beginning to the end, the service was smooth and excellent. We could get a vey nice car (Outback) with almost no waiting time. We are happy to have bought the car at Grand Subaru.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.