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Grand Subaru

(3,991 reviews)
Visit Grand Subaru
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2024 state dealer award
View 17 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2018 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 310-1440 (866) 310-1440
Used (866) 310-1102 (866) 310-1102
Service (630) 315-2587 (630) 315-2587

Reviews

(3,991 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grand Subaru from DealerRater.

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What a great experience

My first time to this dealer I was very happy with the experience sandy is a wonderful person she didn't make it difficult for me at all it was a very pleasant car buying experience

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Welcome to the Grand Subaru family, Kasey! We're happy we could make your car buying process enjoyable and efficient and we appreciate this feedback about Sandy and the team!

Good service

Working with Sandy was quick and easy via e-mail. She found the car I wanted and had it delivered to her dealership. When it did not arrive the exact day we needed it Sandy was able to secure a car for me to use.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this with us! We take pride in offering top quality customer service and we're happy to hear about your time with Sandy. See you next time!

Repeat Customer

This is the second vehicle I have purchased from Grand Subaru. Overall, very happy with the service I received throughout the purchase process. They were able to quickly get me the vehicle I wanted, and had it ready when I needed it. Can't beat the price, and the friendliness of the entire staff is unmatched. Not thrilled with the trade-in value I received on my old vehicle, but I would still not hesitate to recommend Grand to anyone.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your recommendations and these kind words about our team! Thank you for returning to all of us here at Grand Subaru for your second vehicle. Don't hesitate to stop by or give us a call if we can do anything else for you!

Best service ever!

Our entire experience with Grand Subaru was wonderful. Sandy and her team made purchasing my car painless. I really love my car!! Thanks Grand Subaru

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

You're very welcome! We're happy to know you're still loving your beautiful new car and that you found the purchasing process pleasant. Come back to visit sometime soon!

Auto Purchase and Service

I just purchased a new 2016 Forester from Grand Subaru and had a really good experience working with Sandy Cuttone. I usually do not like the process of buying a new car, but Sandy was straight forward and we worked out a fair deal. There was none of that icky car salesman pressure feeling. I have been taking my 2006 Forester to Grand Subaru for service since I purchased it. Joe Bednarek in service has been terrific in helping me keep it running (over 211,000 miles) while not breaking the bank. That car has been so reliable! That is why my new car purchase is also a Forester.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy you can count on both our sales and service teams, Todd! Thank you for choosing Grand Subaru for your automotive needs and for taking the time to leave us these outstanding ratings!

People make all the difference.

So I decided to buy a new vehicle last year and began looking in August. I contacted Grand Subaru and Sandy Cutone got right back to me. I test drove two WRX's, but they were too small. I looked at an Outback, but it was too big. Sandy suggested that I try a Forester XT and, wait for it....just right! But I test drove it again just to make sure. So that's four test drives and a couple of visits with questions. Through it all Sandy was very patient, very good with answering questions about the vehicles and very, very good at staying in touch without doing the whole high pressure sales thing! During this time I definitely shopped this thing around. At that time, no other dealers in the area came within $1800.00 of Sandy's price. I was actually contacted by an internet sales person at another dealership and was warned that "They will lure you into the showroom with one price and will change it once you get there!" So I ordered a black 2016 Forester XT from Sandy Cuttone at Grand Subaru around October, (and switched the order to a dark metallic grey one in November or December...over and above the call of duty there Sandy!) I came in to the dealership to sign some papers after Sandy found me the dark metallic grey XT and the price on it was $500.00 LESS than my original price due to newer Subaru incentives. Who does this!!?? I guess the guy at the other dealership was right after all, just not in the way he thought! Bottom line, great vehicle, great dealership and GREAT people. I would, and have, recommended Sandy Cuttone to all my friends and family. The best new car experience I've had. Thanks again Sandy!

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We enjoyed working with you and helping you find the vehicle that was just right for you! Thank you for giving Grand Subaru the opportunity to impress and help you through this process. We look forward to working with you for years to come!

All car buying should be done this way.

When I was looking for my new Subaru, first I went to true car.com as well as several local dealer's web site. As a resort, I received many phone massage and e-Mail. Unlike others, Sandy's e-mail was very detail and exact price I will pay.(I should say that is 5% less than other dealer will charged me). So,I called other dealer which is close to my house and asked if they will match the price, no luck,thru couldn not do it. ok, then I called Sandy and ask her if she has car in stock. She is very professional and didn't waste anytime. Everything's done by mail and one phone call. Two hours later I drove my new Subaru. No Hussite. Best car buying experience ever with very good deal.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
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Dealer response

Thanks for the feedback! We were happy to help you get into such a great vehicle and get you such a great deal! We hope to see you again next time!

Fast and easy transaction.

Negotiations started through the Internet. After a few email exchanges, Sandy gave me the price I want. It was all done the following business day with financing provided better than what I had.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

We're happy your experience with Sandy and the team here at Grand Subaru went so smoothly and conveniently, Al! Let us know if we can do anything else to help or if you have any further questions for us!

Great Dealership - worth the drive

Contacted the dealership via email. Dealership was almost 2 hours from my house, and Sandy made it worth my drive. Chose my model and color over the phone, and when it arrived from the factory, Sandy had the paperwork ready when we got there. A very positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Thank you for driving those extra miles to work with Sandy and the team! We hope you love your new vehicle for years to come and that you'll think of us for your future automotive needs!

Excellent deal after shopping the Chicago area.

I shopped most of the Subaru dealers in the Chicago after visiting the auto show in February. The deal I received from Sandy at Grand Subaru on my new Outback beat all the others by approximately $1,000 and it went as smooth as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
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Dealer response

We're happy we could exceed your expectations and offer you a great deal! Thank you for leaving us these wonderful ratings!