Napleton's Schaumburg Mazda

3.8 out of 5 3.8
Rectangle 48
Sales 10:00 AM - 7:00 PM
Service 7:30 AM - 6:00 PM

Napleton's Schaumburg Mazda Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 7:00 PM

Saturday

10:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 8:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2018

At Schaumburg Mazda we don't just sell cars, we provide a complete car buying experience. We provide our customers with

...

everything from Mazda car repair services, Mazda auto parts sales to Schaumburg area car loan and Mazda lease financing. Come visit us today at 100 West Golf Road, just outside of Elgin, Naperville and Arlington Heights, IL and let show you how easy the car buying experience can be at Schaumburg Mazda.

Service

Oil, Filter Change

$39.95

Cabin Filter Replacement

$89.95

Air Filter Replacement

$30

Oil, Filter Change (Premium)

$59.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.8 out of 5 3.8
128 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 9, 2020

    Small inventory; smaller location. Looked at a car that smelled of smoke. Salesmen walked out on us before answering our questions when there wasn't an... easy sale

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 3, 2020

    Napleton dealers are the rudest. They are pompous and think you need them. They don’t want to sell a car unless it’s on their terms. Greedy jerks don’t

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello there, The Napleton family operates several dealerships at different locations. If the incident happened at our facility I would like express ou...r most sincere apology on behave of our team. Your business is very important to us. Was there a specific vehicle you were looking at? I will be more than happy to assist with the purchase of your next car and you will not have to deal with anybody else. Here is my contact information: Jonathan Proano Napleton's Schaumburg Mazda 847-882-5050 jproano@napletonmail.com

  • June 7, 2016

    We responded to an ad for a used Jeep that we were going to use to move our daughter and her things down to college. Our salesman, Marty Katz, showed it... to us, but we just didn't like it's looks or its condition. As opposed to getting discouraged, Marty just showed us other SUV's that he had in stock and kept it light and made it fun for us. Eventually he showed us a Lexus RX350 which turned out to be perfect for us. Thanks for the extra effort.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thank you for the review, Lachondra! I'm glad to hear that Marty put in the extra effort for you and found a car that suited your needs and budget.

  • 1.0 out of 5
    June 21, 2020

    At a scheduled appointment we were kept waiting until one of the greeters took us to the car. She did not know the car details at all, though not her fault... as not her job. The car was promised as washed and ready to go. It was filthy on the outside and a scratch by a door was not repaired. After the test drive we still did not meet a salesperson but were told the car was sold. What a waste of time. Nevertheless they had another trade in that we tried and did not like. We still had not met a salesperson. Finally said we were leaving and Willi finally came to greet us. At least he apologized for our inconvenience, though at this point who knows about anyones sincerity.Will not be heading back to this dealer again. This has left us with a sour taste about Mazda in general, besides a bad taste about this dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 3, 2020

    Courteous and Professional on everyone. Niram listened to my needs and found the best for what i was looking for. Thank you very much Napleton

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 27, 2019

    About a month ago I bought a Mazda CX-5 here at the dealership. I asked for mobile app remote start to be installed in the vehicle. The part and installation... was about $750, if I remember correctly. I made an appointment shortly after the purchase, brought the car in so they can install the part, and they installed the wrong one. First of they didn't even ask me if it was okay to install a completely different remote start in my vehicle. Second, the remote start doesn't even work. My office is 100ft away from my parked car, yet it still out of reach. This is why I asked specifically for the mobile app one. Even though I called multiple times and complained, they still don’t have the right part - their excuse is that it is on back order and they can’t give me an estimate on when they will have the part. My question is why are they offering services that they can’t provide?

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 18, 2019

    I spent one hour on phone with Brando Oshano and knew that he was going to make my purchase of a new car a possibility. He worked with me diligently... and we made an appointment for the next morning. The car I wanted was washed and ready to inspect. After a little bit of negotiating, isn't that what buying a car is all about?, I pulled the trigger. I felt I was treated fairly and honestly by the dealership and got straight answers from Brando. He wanted to make a sale but he also wanted me to leave happy. He has followed up diligently and I look forward to seeing him again in the future.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 11, 2019

    The dealership was great to deal with very friendly. The salesman Airam was very helpful l would recommend him if you are looking for a car. Yes l would... recommend this dealer to a friend

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 10, 2019

    Niram Maroukel was very accommodating from his first email, the test drives and upon completion of the deal. He was very friendly, patient and made my... wife and I feel comfortable with the car and leasing process! I would highly recommend him to others. Very clean and comfortable dealership as well.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 8, 2019

    They sold me car without working heating. After complain they take car for two weeks and nobody contact with me with updates. I text several times to... salesman but he never give me updates finally when I call couple times to main number Patrick give me some updates. I got my car back, still no heat. Be aware don't buy cars from them.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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