Napleton's Schaumburg Mazda

Reviews

4.6 out of 5 4.6
96 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 14, 2018

    I visited Napleton's Schaumburg Mazda based on a very appealing cars.com post of a Honda CRV. We were unsure of having to drive a hour to get there... but the price and the way they followed up instantly after requesting more information made us feel more comfortable taking the drive there. Upon arrival we were instantly greeted by Jarek Muszkatel, who I want to point out is an excellent salesman and Jonathan Proano, the sales manager who also went above and beyond to make everything as smooth as possible. We inquired about the vehicle, and after inspecting it, it was exactly as described and exceeded our expectations. We took it out for a test drive with Jarek and as soon as we got in the car he have us tips on what to look for and what to listen for when drive testing a car, it was basically the same thing we were already looking at but coming from the salesman was more reassuring he even offered a longer test drive if we wanted more time to listen to the vehicle. We were already happy with how the car looked and how it drove and after visiting dealer after dealer we knew weren’t going to find better. The paperwork process was a breeze, there was a couple things we had to figure out but Jarek and Jonathan were very understanding and worked with us all the way through. I could not be happier with our purchase and highly recommend Napleton's Schaumburg Mazda.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 11, 2018

    Sales, Finance and Service were so nice and customer service oriented. Nice change from most dealers. Would definitely recommend them or buy another car... here

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • June 7, 2016

    We responded to an ad for a used Jeep that we were going to use to move our daughter and her things down to college. Our salesman, Marty Katz, showed it... to us, but we just didn't like it's looks or its condition. As opposed to getting discouraged, Marty just showed us other SUV's that he had in stock and kept it light and made it fun for us. Eventually he showed us a Lexus RX350 which turned out to be perfect for us. Thanks for the extra effort.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thank you for the review, Lachondra! I'm glad to hear that Marty put in the extra effort for you and found a car that suited your needs and budget.

  • 5.0 out of 5
    January 30, 2018

    Alberto and Brando were very helpful and easy to deal with. I recommend to come and see these guys, they will make your buying experience much better... than expected.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 7, 2018

    Sales manager did everything to get us through the door but once we were there the customer service / Sales was unsatisfactory. Car wasn’t clean that... I was interested in. Salesman had no sales skills. I came very prepared to deal. Did my homework and knew what car was worth. They didn’t want to work with me. Needless to say we are off to another dealership that actually wants to sell a car.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    December 4, 2017

    I got my first Mazda from Kate at Napleton store in Schaumburg. Everything went smooth and easy. I came in ready for back and forth negotiation and hours... of wait, and what happened is that Kate treated us super fair with the pricing and after we agreed on the sale price she went above and beyond to speed up the whole process. Kate was great and we will be back when our family will be on the market again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    November 30, 2017

    Made an appointment to see a specific car, drove a hour and they tried to sell me another car. They couldn’t find the keys to the car I had an appointment... to see. SMDH. Complete waste of my valuable time.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 5 found this review helpful. Did you?
  • 5.0 out of 5
    November 28, 2017

    I recently bought my first (almost) new car here—a 2014 Mazda3 i Touring—and it was an easy, pleasant experience from the start. Marty Katz worked with... me from the first test drive to putting the license plates on at the end. He made everything smooth and gave me friendly appointment reminders during a busy holiday week. The price was fair, and Marty even let me bring a mechanic to inspect the car. Even with two test drives, it all went well and fast. I also interacted with Jonathan, the sales manager, and Gilbert, another salesman, during my purchase, and they were very professional and accommodating, too. For a relatively new car buyer, it was simple to do business here and I love my car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 18, 2017

    Before working with Jeremy Roe I had only ever bought used cars from private sellers. I was very nervous to walking into the dealership only ever knowing... the car salesman stereotype, but Jeremy along with his teammates Melissa and Skylar very quickly put me at ease. Listening to my needs, wants and budget, and showing me vehicles that met those needs. There was no pushing or rushing. They answered all of my questions and helped guide me to a car I now absolutely love!! They really made this experience an amazing one.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 6, 2017

    I purchased a 2007 Mazdaspeed6 from Napleton Schaumburg's Mazda. I drove the car home the next day. Let me start by saying, I am not a fun customer to... deal with. I told this dealership what I wanted and what I was willing to pay and didn't move an inch. Gilbert, being an excellent employee, guided me through all of my purchasing options and got me over any bumps in the road even when it felt like the bumps were walls. I recommend this dealership, and I highly recommend purchasing from Gilbert! He came in on his day off for me, it's the least You could do!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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