Reviews
This is my second purchase with Infinti and last!
This is my second purchase with Infinti and last!! Purchased my vehicle 6 months ago, in for 1st service. Need new battery and tires. Really !?!? Battery warranty expired 2 weeks ago. Sales manager Brian and Service manager Chris couldn't make executive decision to make this right and replace battery! Very disheartening. Really consider where you purchase your next vehicle.
This is my second purchase with Infinti and last!
This is my second purchase with Infinti and last!! Purchased my vehicle 6 months ago, in for 1st service. Need new battery and tires. Really !?!? Battery warranty expired 2 weeks ago. Sales manager Brian and Service manager Chris couldn't make executive decision to make this right and replace battery! Very disheartening. Really consider where you purchase your next vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
It's important to us that our customers are completely satisfied, and we understand how frustrating it can be when things don’t go as planned. While the battery warranty expired recently, we would love the opportunity to make things right for you. Please feel free to reach out to Sales Manager, Tim Vining, at 623-815-3800 to discuss further.
This is my second purchase with Infinti and last!
This is my second purchase with Infinti and last!! Purchased my vehicle 6 months ago, in for 1st service. Need new battery and tires. Really !?!? Battery warranty expired 2 weeks ago. Sales manager Brian and Service manager Chris couldn't make executive decision to make this right and replace battery! Very disheartening. Really consider where you purchase your next vehicle.
This is my second purchase with Infinti and last!
This is my second purchase with Infinti and last!! Purchased my vehicle 6 months ago, in for 1st service. Need new battery and tires. Really !?!? Battery warranty expired 2 weeks ago. Sales manager Brian and Service manager Chris couldn't make executive decision to make this right and replace battery! Very disheartening. Really consider where you purchase your next vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's important to us that our customers are completely satisfied, and we understand how frustrating it can be when things don’t go as planned. While the battery warranty expired recently, we would love the opportunity to make things right for you. Please feel free to reach out to Sales Manager, Tim Vining, at 623-815-3800 to discuss further.
Ramon was awesome!
Ramon was awesome! Loved the staff there, all so kind and helpful. I highly recommend.
Ramon was awesome!
Ramon was awesome! Loved the staff there, all so kind and helpful. I highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the fantastic review, Brand! We're thrilled to hear that Ramon and our team made such a positive impact. Your recommendation means the world to us!
Ramon and Roger were very helpful and courteous.
Ramon and Roger were very helpful and courteous. They worked with me to get the exact vehicle I wanted and made it seamless.
Ramon and Roger were very helpful and courteous.
Ramon and Roger were very helpful and courteous. They worked with me to get the exact vehicle I wanted and made it seamless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're delighted to hear that Ramon and Roger provided you with helpful and courteous service while assisting you in finding the exact vehicle you wanted. Our team strives to make the process seamless for our customers, and it’s great to know we succeeded. Enjoy your new vehicle, and we look forward to seeing you again soon!
Communication could have been a lot better.
Communication could have been a lot better. The overall Vehicle selection was good Limited options for financing or maybe it was just the salesman that I had
Communication could have been a lot better.
Communication could have been a lot better. The overall Vehicle selection was good Limited options for financing or maybe it was just the salesman that I had
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Charles, we'd like to assist where we can and answer any questions you may have regarding your experience. Please contact our Sales Manager, Tim Vining, at 623-815-3800 to discuss your situation further.
Bad service!
Bad service!sales man Mauricio didnt know how to explain why we were not approved , you need to train your sales people more in this area, please don't go there bad service!
Bad service!
Bad service!sales man Mauricio didnt know how to explain why we were not approved , you need to train your sales people more in this area, please don't go there bad service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Gerardo, unbfortunately the dealer starts the pre-approval process and the bank issuing the loan determines the interest rate, term, and down payment upon further inspection of the customers credit. We'd be happy to discuss our findings with you, please contact our Sales Manager, Tim Vining, at 623-815-3800 to discuss your situation further.
Ramon was very helpful and made car buying process very
Ramon was very helpful and made car buying process very easy I highly recommend going to Ramon if you are in the market for a new vehicle I love my car
Ramon was very helpful and made car buying process very
Ramon was very helpful and made car buying process very easy I highly recommend going to Ramon if you are in the market for a new vehicle I love my car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate the comments on your experience with us, we hope we can assist you again soon!
We have been buying Infiniti vehicles since 2003 and have
We have been buying Infiniti vehicles since 2003 and have never had a problem. We have gotten to know most of the people at the dealership and have always been treated with respect and helpfulness.
We have been buying Infiniti vehicles since 2003 and have
We have been buying Infiniti vehicles since 2003 and have never had a problem. We have gotten to know most of the people at the dealership and have always been treated with respect and helpfulness.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the comments on your experience with us, we hope we can assist you again soon!
Hello I purchased a used 2021 Q50 in June so about 2
Hello I purchased a used 2021 Q50 in June so about 2 months ago. The salesman was very responsive and respectful until I purchased the vehicle. I had a couple issues with it within the first week of having it and when I brough this to his attention he became extremely rude belligerent and would not even try to help me out. Short list of things. 1) I was told it had tinted windows. it did not. 2) I was told it had GPS and apple car play, it had neither. 3) sales manager ask him if he had filled up the gas tank for me, he said yes and handed me the keys. tank had less than a 1/4 tank. 4) The backup camara housing on the trunk has come loose and is starting to come off. It would appear that someone tried to glue it into place using JB weld. If I could post pictures I would. DO NOT ever go to this location, they will lie to you and then bad mouth you if you have any questions or issues.
Hello I purchased a used 2021 Q50 in June so about 2
Hello I purchased a used 2021 Q50 in June so about 2 months ago. The salesman was very responsive and respectful until I purchased the vehicle. I had a couple issues with it within the first week of having it and when I brough this to his attention he became extremely rude belligerent and would not even try to help me out. Short list of things. 1) I was told it had tinted windows. it did not. 2) I was told it had GPS and apple car play, it had neither. 3) sales manager ask him if he had filled up the gas tank for me, he said yes and handed me the keys. tank had less than a 1/4 tank. 4) The backup camara housing on the trunk has come loose and is starting to come off. It would appear that someone tried to glue it into place using JB weld. If I could post pictures I would. DO NOT ever go to this location, they will lie to you and then bad mouth you if you have any questions or issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We'd like the opportunity to speak with you regarding these concerns with your recent purchase. Please contact our Sales Manager, Jonathan Bryant, at 623-815-3800 to discuss your situation further.
The whole experience was amazing, I worked with Ramon, we
The whole experience was amazing, I worked with Ramon, we connected right away, great laughs and conversation while we worked on the progress of my purchase. It felt like I was there for 30 min with a long time friend, that’s an experience I never had at any dealership except Peoria Infinity!!!!!! The high quality and the expectations just keep on coming. When they say welcome to the Infinity Family they really mean it!!!!
The whole experience was amazing, I worked with Ramon, we
The whole experience was amazing, I worked with Ramon, we connected right away, great laughs and conversation while we worked on the progress of my purchase. It felt like I was there for 30 min with a long time friend, that’s an experience I never had at any dealership except Peoria Infinity!!!!!! The high quality and the expectations just keep on coming. When they say welcome to the Infinity Family they really mean it!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the comments on your experience with us, we hope we can assist you again soon!