[{"id":520620,"firstName":"Gregory","lastName":"Geiser","titleText":"Service Advisor","emailTxt":"ggeiser@vtaig.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/f28ed6cc556a.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":520622,"firstName":"Velma","lastName":"Hughes","titleText":"Internal Service Consultant","emailTxt":"vhughes@vtaig.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/86f939e1705d.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":520612,"firstName":"Robert","lastName":"Saiz","titleText":"Sales Consultant","shortBioText":"Robert Saiz has been with INFINITI of Peoria for over 10 years. He is a 9 time winner of Award of Excellence and top 3 luxury sales consultant for Berkshire Hathaway automotive. As a United States Marine Corp veteran, he takes pride in providing excellent customer service. when he is not at work, he enjoys spending time with family and grandchildren.","emailTxt":"rsaiz@vtaig.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/6aee4da3de6b.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":509775,"personPtyId":40395947,"firstName":"Jin","lastName":"Lee","titleText":"General Manager","shortBioText":"Mr. Lee grew up in Reno, and received his Business degree from University of Nevada. Prior to joining INFINITI of Peoria in 2017 Mr. Lee ran several luxury dealerships in the Reno area. When he is not at work, he loves spending time with his wife and their two children.","emailTxt":"jlee07@vtaig.com","combinedEmpAvgRatingNbr":3.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/b31c898ff3db.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":520594,"firstName":"William","lastName":"Munz","titleText":"General Sales Manager","emailTxt":"wmunz@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/1a794f425115.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":520616,"firstName":"Thomas","lastName":"Wallace","titleText":"Sales Consultant","shortBioText":"Tom Wallace moved to Arizona 4yrs ago from Chicago. Have worked for INFINITI since moving here. Married for 36 yrs. and have two children.","emailTxt":"twallace@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/4a3e47e3af4c.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":520619,"firstName":"Joshua","lastName":"Gaffney","titleText":"Service Advisor","emailTxt":"jgaffney@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/a4400389f2de.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":520614,"firstName":"Abraham","lastName":"Diaz","titleText":"Sales Consultant","emailTxt":"adiaz@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/e00c9d915a9b.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":520598,"firstName":"Jonathan","lastName":"Bryant","titleText":"Sales Manager","shortBioText":"Jonathan Bryant joined INFINITI of Peoria in 2017 after relocating to Arizona from Southern California. Jonathan has been in the automotive industry since 2012. During his days off, you may find him trying not to hit houses on the golf course or cheering on one of our Phoenix sports teams.","emailTxt":"jbryant@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/596772b0cb96.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":520633,"firstName":"Josh","lastName":"Sellers","titleText":"Finance Manager","emailTxt":"jsellers@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/bdead5482fd1.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":520631,"firstName":"Daniel","lastName":"Hood","titleText":"Parts Counter","emailTxt":"dhood@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/313d40009e86.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":520605,"firstName":"Denise","lastName":"Smith","titleText":"Business Manager","shortBioText":"Denise joined INFINITI of Peoria in 2007. Have been in automotive industry since starting with her mother in 1995. She has extensive knowledge of the inter workings of the dealership and provides our team with many layers of assistance.","emailTxt":"dsmith2@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/913df9bb6720.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":520623,"firstName":"Gloria","lastName":"Lindsey","titleText":"Warranty Administrator","emailTxt":"glindsey@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/b8eaeb87d875.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":520610,"firstName":"Loren","lastName":"Trias","titleText":"Internet Manager","emailTxt":"ltrias@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/e05c3a382b44.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":520618,"firstName":"Shanna","lastName":"Sanmarco","titleText":"Service Manager","shortBioText":"Shanna Sanmarco obtained her business degree from American InterContinental University in Atlanta, Georgia. She has been with Infiniti of Peoria since 2013 and brings 26 years of service experience from several dealerships in the valley. When she is not at work, you may find her at the race track drifting cars with her family or out riding horses in the desert.","emailTxt":"ssanmarco@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/133ecdbe78f6.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":520599,"firstName":"Tim","lastName":"Salts","titleText":"Used Car Director","shortBioText":"Tim Salts is from Seattle and has been in the car business for over 30 years Happily married to his best friend for 31 years. Proud parent of three boys. The oldest is a Phoenix Police Officer, the middle one is a Physician and our youngest is a Captain in the Coast Guard. His hobbies range from Snow Skiing to exploring off road trails in our SXS and of course trying new restaurants.","emailTxt":"tsalts@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/591caab0647f.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":520621,"firstName":"Anoeil","lastName":"Atenousazar","titleText":"Service Advisor","emailTxt":"aatenousazar@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/9b176fb576ff.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":520625,"firstName":"Debbie","lastName":"Godwin","titleText":"Receptionist","shortBioText":"Debbie Godwin has been with INFINITI of Peoria for 9 years as a title clerk/receptionist. She is originally from Hawaii. She enjoys route 66, hiking, kayaking, traveling and reading.","emailTxt":"dgodwin@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/5e5aa0b2f985.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":520624,"personPtyId":43053849,"firstName":"Gerry","lastName":"Lopez","titleText":"Warranty Administrator","shortBioText":"Been in the auto business for 35 years, married 22 years with 2 kids(twins), started my career\r\nas a technician then went into management, been service advisor for 15 years. I coach a \r\ntravel baseball team upper class division for high school players.","emailTxt":"glopez@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/3046424ab5df.jpg","drDealerId":21763,"dealerEmpStartDtUtc":"1398902400","industryStartDtUtc":"415324800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":413988,"personPtyId":31958157,"firstName":"John","lastName":"Larson","titleText":"Internet Director","shortBioText":"John Larson started with INFINITI of Peoria more than 8 years ago after relocating to Arizona from Northern Minnesota John has been married to his wonderful wife, Rhiannon, for 12 years and they have one son During his days off, you will find John golfing, watching a Spring Training game or riding his Can-Am through the mountains","emailTxt":"jlarson@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/ab89c4a78e6f.jpg","drDealerId":21763,"dealerEmpStartDtUtc":"1262304000","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":520611,"firstName":"Johnny","lastName":"Medrano","titleText":"Internet Manager","emailTxt":"jmedrano@vtaig.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/21763/employees/39b20caaa6cf.jpg","drDealerId":21763,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":520628,"firstName":"Mark","lastName":"Zembal","titleText":"Parts Counter","shortBioText":"Mark Zembal originally from Chicago has been with INFINITI of Peoria for over 9 years. 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INFINITI of Peoria

4.3 out of 5 4.3
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

INFINITI of Peoria Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

8:00 AM - 8:00 PM

Sunday

10:00 AM - 7:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:30 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2006

Here at INFINITI of Peoria we have a strong and committed sales staff with many years of experience satisfying all of ou

...

r customers' needs. INFINITI of Peoria is proud to be the only INFINITI dealer in Phoenix offering all INFINITI new car customers with an exclusive 2-year maintenance free program. This exclusive program is at no charge to INFINITI of Peoria customers and covers all scheduled maintenance on their new INFINITI cars at the manufacturer's recommended service intervals. INFINITI of Peoria grows stronger every day with new customers - we look forward to making you part of the INFINITI of Peoria family!

Service

Tire Rotation

$24.95

Oil, Filter Change

$42.95

Battery Service

$29.95

Cabin Filter Replacement

$89.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
317 lifetime reviews. Includes reviews of INFINITI of Peoria from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 14, 2019

    I recently needed to have my car repaired, and Infiniti of Peoria handled it with great efficiency. Dane Rieksts, the service consultant, got the car... in for an estimate immediately. Since parts were needed and my car was drivable, I brought the car back two days later. All of the paperwork was ready for my signature. There was no unnecessary waiting. The repair was completed in just a few hours. Again, the paperwork was ready when I got there. I loved getting the loaner car so that my schedule wasn't interrupted. I recommend Infiniti of Peoria and Dane to anyone with an Infiniti needing work.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    At INFINITI of Peoria, our reputation is one of our top priorities. Your positive review is what we are always striving for!

  • 1.0 out of 5
    October 1, 2019

    If you're looking to buy the white 17' Dodge Ram on their lot be warned it has significant shaking at 60mph and faster. We agreed on a price and they promised... to fix it and even called back to confirm they had repaired the issue by balancing the tires but when I returned to test drive it a second time the shaking was still present. LOREN the manager and KENNY the finance manager both promised to repair the issue but have since decided to not return my phone calls and texts. I supposed they're holding out for someone who doesn't notice the glaringly obvious issue. I'm taking my business elsewhere. By the way, they agreed to sell it for $29k out the door.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kenny, we are sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we a...re sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact our Executive Manager, Jin Lee, at 623-815-3800 to discuss your situation further.


    Worked with:
    Loren Trias

    Internet Manager

    NOT RATED

  • August 7, 2018

    Very honest for a dealership,they have to make money,Mr. A.Diaz,salesman,couldn’t be more accommodating in every aspect of the transaction,sales managers... the best.finance manager,didn’t click with,but got the deal done.Mr.Bill Munz,General Manager,really great can’t praise enough on the purchase

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Charles, thank you for the great review! We are happy to hear that you enjoyed working with our team. We truly appreciate the chance to earn your busi...ness!

  • 2.0 out of 5
    September 21, 2019

    Many of the "little things" that add up to a "big thing" best describes our first visit to this dealership (where we bought the car) for our first QX50... oil change. Seems they just take "us" for granted. No one seemed really concerned with our issues--most of which are minor but important to us. We weren't even greeted at service area without consulting with the service manager. This is the reason we try to be loyal to a luxury brand we choose. We've been Infiniti believers for 10-15 years! The showroom and service waiting areas need refurbishing--especially the carpeting. After all this is the 21st Century, right? And oh, the ladies room toilets were ALL clogged--when we got there and when we left. Maybe my son-in-law is right when he tells me, "PapaJohn, you expect too much". DO I??????

    1.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, it is our goal to provide an excellent experience for our customers, and we're sorry you did not get that impression. Please contact our Servic...e Manager, Shanna Sanmarco, at 623-815-3800.


    Worked with:
    Jin Lee

    General Manager

    (3.8) 9 reviews

  • 5.0 out of 5
    September 21, 2019

    Tim Howdeshell in service is great to work with. He is always prompt, professional, honest and helpful. I would recommend working with Tim. Great guy.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you from all of us at Infiniti of Peoria!

  • 5.0 out of 5
    September 7, 2019

    We received great service from Tim Moret. Tim always answered the phone when we called him and always got us answers to our questions promptly. Our car... had been damaged by a local towing company that Infinity Roadside Assistance hired to tow our car. We were not getting any resolve until Tim got involved. He was the main reason our service needs were taken care of with great results. Tim is an asset to this dealership. He showed great empathy for what we were going through. I will recommend him and Infinity of Peoria for any and all service needs. Thank you so much.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us... Choofard!

  • 5.0 out of 5
    August 30, 2019

    Josh in service has always been straight forward and honest. I will continue bringing my business here. Great team that's always happy to help.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us..., Zgart!


    Worked with:
    Joshua Gaffney

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    August 30, 2019

    The motor on my front seat died and the recently worked on heater and thermostat were acting up like they were overheating in the hot desert. Dane Reiskas... and the service center rechecked everything and replaced the seat and motor frame. Great work and we had a sweet loaner car during the repairs. Dane keeps stepping up to assist us when the car has issues (infrequently). Always a pleasure to take the car to Infiniti and the work by the service center is first rate. Best Infiniti dealership in the state.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you from all of us at Infiniti of Peoria!

  • 5.0 out of 5
    August 30, 2019

    Velma my service tech was absolutely fantastic and very personable, she makes you feel like part of the family and not just a number,.Velma is a great... asset to Infiniti of Peoria and I would recommend anyone to go see Velma she will make sure you are taken care of. Charles Walter.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to leave us a positive review, Chuckie!


    Worked with:
    Velma Hughes

    Internal Service Consultant

    (4.9) 10 reviews

  • 5.0 out of 5
    August 8, 2019

    First visit at this dealership and was highly satisfied with the service. I was in and out within a hour and feel confident in coming back.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive feedback, Walton!


    Worked with:
    Joshua Gaffney

    Service Advisor

    NOT RATED

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