Haley Toyota of Richmond

Charles Bradley at Haley Toyota was great in helping me acquire the Rav4 I was looking to purchase. He was very knowledgeable and came I on his day off so I could test drive the car. I would recommend Haley Toyota and their great staff to anyone lotto purchase a vehicle.

I purchased my 2nd vehicle from Haley Toyota. I had the pleasure of meeting Brad Thomson, who is knowledgeable and helpful, as I navigated my way through available options. I got the deal that I wanted and a new car that I really love.

They are so friendly and are very attentive to their customers. They remember who you are.

Why can't I give a ZERO! Stay away from these people. It sure seems like they employ bate and switch tactics, but I really couldn't say. I set up an appointment for some tires via their web site and a 55,000 miles checkup. I selected tires from those they said were available and would fit my vehicle - 2017 Camry. I later received a call saying they did not have the tires. I went in for the maintenance and they said they DID have the tires. I said put them on. Much later, they came back and said the tires don't fit and I'd have to pay for them because "I ordered" them, (on their recommendation). However, if I paid for a cheaper set of tires, they'd forgo the $1000 charge for the tires that didn't fit. By the way, there were two charges on my bill they didn't tell me about which totaled $101.99. (They charge a seperate fee for data collection!) I strongly recommend you look elsewhere.

I would like to thank Jerry Royall, Chad Dutrow, Haley Ford Body Shop, and yours truly DOUG PATTERSON. After talking to each one of you concerning the paint chipping on my 2024 Rav4 front bumper. I was confident that it would be done professionally. DOUG PATTERSON service manager is the BEST. He is helpful, patient and very knowledgeable about his job! Keep up the EXCELLENT work 👏

Best service department ever. Friendly, knowledgeable and accommodating. Doug Patterson has a great crew. The cashiers are friendly too. They really worked with me to fix my car and set me up with a rent a car. Thank you all, it is a great team

Very friendly, helpful, professional dealership. Amir fantastic and helped us every step of the way!!! He is honest, patient, and cares about his customers! Thank you, Amir!

Great experience with Brad Thomson. He was personable and answered all questions about the vehicle we were looking at.

Ms Futrell was thorough and approachable. She kept us apprised during the entire process and answered all emails in a timely fashion. She was well-versed on the features of the Crown Signia and quickly found answers to more difficult questions. I would strongly recommend as a salesperson!

Great service and tmely,lear communication. Wish toyota gave return customer incentive on the vehicle.