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Haley Toyota of Richmond

4.5
(575 reviews)

Reviews

4.5
(575 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Haley was exceptional in helping me get the Camry XSE.

Haley was exceptional in helping me get the Camry XSE. I am deaf and but they helped me through the process. Buying a car is a huge issue but Haley Toyota really helped me with most everything. I can't express how happy I am with my new Camry. It's really great to have a group working together to help me with getting the best price and getting insurance and everything else. I would Highly recommend this dealership to anyone else. Thanks very much to Nat, my salesman and the others that were involved in the process. Didn't really take too much time to get everything done and I was driving. My suggestion to anyone who needs a new car: GO TO HALEY TOYOTA FOR YOUR BEST DEAL!

5.0

Haley was exceptional in helping me get the Camry XSE.

Haley was exceptional in helping me get the Camry XSE. I am deaf and but they helped me through the process. Buying a car is a huge issue but Haley Toyota really helped me with most everything. I can't express how happy I am with my new Camry. It's really great to have a group working together to help me with getting the best price and getting insurance and everything else. I would Highly recommend this dealership to anyone else. Thanks very much to Nat, my salesman and the others that were involved in the process. Didn't really take too much time to get everything done and I was driving. My suggestion to anyone who needs a new car: GO TO HALEY TOYOTA FOR YOUR BEST DEAL!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi ROG, thank you so much for sharing your experience with us! We are thrilled to hear that Haley Toyota was able to assist you in purchasing your new Camry XSE. We appreciate your recommendation and look forward to serving you again in the future. Enjoy your new car!

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5.0

Great experience, sales ladies Angeles Delgado and Katie

Great experience, sales ladies Angeles Delgado and Katie Byrum were very professional and patient. Most importantly they did exactly what they said they were going to do.and stayed in touch throughout the lengthy ordering process.

5.0

Great experience, sales ladies Angeles Delgado and Katie

Great experience, sales ladies Angeles Delgado and Katie Byrum were very professional and patient. Most importantly they did exactly what they said they were going to do.and stayed in touch throughout the lengthy ordering process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We appreciate your review and hope to see you again soon.

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5.0

I took my 2023 Tundra for several recalls repairs and

I took my 2023 Tundra for several recalls repairs and Robert Simpson greeted me and told me that I should have my truck back by the end of the day. He told me that he would call when it was ready. I got my truck back the same day and all the service that was needed was complete. Nice to have friendly service and it was done right.

5.0

I took my 2023 Tundra for several recalls repairs and

I took my 2023 Tundra for several recalls repairs and Robert Simpson greeted me and told me that I should have my truck back by the end of the day. He told me that he would call when it was ready. I got my truck back the same day and all the service that was needed was complete. Nice to have friendly service and it was done right.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, Steve! We appreciate your review and hope to see you again in the future.

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5.0

Shout out to Mike in the service department who

Shout out to Mike in the service department who accommodated my late arrival during the work week and allowed me to pick up my truck after hours. Great customer service that is sadly becoming rare these days. Appreciate you Mike!

5.0

Shout out to Mike in the service department who

Shout out to Mike in the service department who accommodated my late arrival during the work week and allowed me to pick up my truck after hours. Great customer service that is sadly becoming rare these days. Appreciate you Mike!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We appreciate your kind words for Mike and hope to see you again soon.

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4.0

A friend highly recommended Mr.

A friend highly recommended Mr. Nat Williams. Mr Williams was everything my friend said he was and more. Mr Williams was very kind and courteous in helping me find a nice vehicle. He took the time to address my questions in the application and made for a smooth and pleasant experience. He explained several features to me as well. I never felt rushed! I highly recommend anyone looking for a reputable and knowledgeable salesperson to consider Mr. Nat Williams! He made for a very comfortable experience!

4.0

A friend highly recommended Mr.

A friend highly recommended Mr. Nat Williams. Mr Williams was everything my friend said he was and more. Mr Williams was very kind and courteous in helping me find a nice vehicle. He took the time to address my questions in the application and made for a smooth and pleasant experience. He explained several features to me as well. I never felt rushed! I highly recommend anyone looking for a reputable and knowledgeable salesperson to consider Mr. Nat Williams! He made for a very comfortable experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, Carmen! We are so glad you had a good experience with Nat. We appreciate your review and hope to see you again in the future. Enjoy your new 2020 Ford Fusion!

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5.0

The monthly payment was higher than I expected, but I am

The monthly payment was higher than I expected, but I am very satisfied. The service aspect is quick.

5.0

The monthly payment was higher than I expected, but I am

The monthly payment was higher than I expected, but I am very satisfied. The service aspect is quick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, Wohyun! We appreciate your review and are so glad to hear you had a good experience with us. Enjoy your new Toyota Tacoma!

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5.0

Every person involved in the sale was friendly and

Every person involved in the sale was friendly and informative. It was my best car buying experience I have ever had from start to finish!

5.0

Every person involved in the sale was friendly and

Every person involved in the sale was friendly and informative. It was my best car buying experience I have ever had from start to finish!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback! We appreciate your review and hope to see you again in the future. Enjoy your new Toyota GR86!

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1.0

I hate writing reviews, but my recent experience here was

I hate writing reviews, but my recent experience here was very disappointing and I don’t want anyone else's money and time wasted. I arrived at my scheduled 9 AM drop-off time and did the normal check-in to confirm the appointment details. They said that it would done that afternoon and would likely be $280 instead of the $250 they quoted me on the phone. It was not a huge increase and I was already there with a pick-up arranged, so I left the vehicle with them for the day. I didn’t hear anything till they called 8 hours later, indicating that they hadn’t been able to finish the work and would need to keep it through the next morning. I agree to this and change my schedule and set up logistics. 30 minutes later, I received a text from them, which I opened to see a confirmation request for $1900 in immediate critical service needs! $604.61 of the $1900 is the service I went in for that was initially quoted $250 on the phone and then at $280 during drop off! I immediately called to ask about the increase and they just say it would be several hours of service time plus $180 in parts. More frustrating is that they hadn’t even started the work after having my car the entire day. They offered to slightly discount the service only to be double the initial quote, but I declined the services period since. I also know enough about cars to know that half of the “critical” items were not needed, period. The other half will need to be done eventually but aren’t critical or urgent, like a coolant flush. Out of curiosity, I also walked over to the parts counter when I picked up the car to price the $180 in parts they quoted, which seemed high. The parts counter quoted me $134 or $46 cheaper than the service department. I’m not sure what’s going on here but I’d avoid this place If anyone has a good Toyota mechanic, please post a response, if possible.

1.0

I hate writing reviews, but my recent experience here was

I hate writing reviews, but my recent experience here was very disappointing and I don’t want anyone else's money and time wasted. I arrived at my scheduled 9 AM drop-off time and did the normal check-in to confirm the appointment details. They said that it would done that afternoon and would likely be $280 instead of the $250 they quoted me on the phone. It was not a huge increase and I was already there with a pick-up arranged, so I left the vehicle with them for the day. I didn’t hear anything till they called 8 hours later, indicating that they hadn’t been able to finish the work and would need to keep it through the next morning. I agree to this and change my schedule and set up logistics. 30 minutes later, I received a text from them, which I opened to see a confirmation request for $1900 in immediate critical service needs! $604.61 of the $1900 is the service I went in for that was initially quoted $250 on the phone and then at $280 during drop off! I immediately called to ask about the increase and they just say it would be several hours of service time plus $180 in parts. More frustrating is that they hadn’t even started the work after having my car the entire day. They offered to slightly discount the service only to be double the initial quote, but I declined the services period since. I also know enough about cars to know that half of the “critical” items were not needed, period. The other half will need to be done eventually but aren’t critical or urgent, like a coolant flush. Out of curiosity, I also walked over to the parts counter when I picked up the car to price the $180 in parts they quoted, which seemed high. The parts counter quoted me $134 or $46 cheaper than the service department. I’m not sure what’s going on here but I’d avoid this place If anyone has a good Toyota mechanic, please post a response, if possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Juan, we are sorry to hear this! Can you please send your contact information to digitalteam@haleyauto.com so we can look into this for you?

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5.0

Professional low pressure sales staff.

Professional low pressure sales staff. We dealt with Sean Jones who took the time to understand our needs and secured the model we wanted in a tough supply environment.

5.0

Professional low pressure sales staff.

Professional low pressure sales staff. We dealt with Sean Jones who took the time to understand our needs and secured the model we wanted in a tough supply environment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

So glad you had a good experience with us! We hope to see you again in the future.

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5.0

Haley Toyota is a great dealership.

Haley Toyota is a great dealership. Very knowledgeable salesman, Sean Jones. He made our experience fun and easy! I highly recommend Haley Toyota and, especially, Sean Jones, the upbeat salesman, if you are in the market for a car.

5.0

Haley Toyota is a great dealership.

Haley Toyota is a great dealership. Very knowledgeable salesman, Sean Jones. He made our experience fun and easy! I highly recommend Haley Toyota and, especially, Sean Jones, the upbeat salesman, if you are in the market for a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your review! We appreciate your kind words for Sean and we hope to see you again in the future.

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