Reviews
If you are buying a car from out of State, be warned that...
If you are buying a car from out of State, be warned that the third party they use for registrations is VERY slow and makes the process very frustrating due to the delay. Also no one picks up or returns phone calls at this dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thanks for the feedback. We apologize for the delay in getting your registration. We’d like to speak with you directly to get some more information. When you can, please contact Chad Dutrow at cdutrow@haleyauto.com.
Always get excellent service especially with the senior...
Always get excellent service especially with the senior advisor Travis. He is very dedicated and advises of vehicle service requirement to include warranty provided service. He has been my preferred adviser for many years, having purchased 3 Vehicles from this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review! We'll let Travis know that you had a great experience. We appreciate you choosing Haley Toyota and can't wait to see you again!
Absolutely amazing customer service. Technician carefully...
Absolutely amazing customer service. Technician carefully listen to customer needs. Thank you so much Haley Toyota of Richmond Virginia. 2021 Tundra Crewmax.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for choosing Haley Toyota! We're glad to hear our service center could get you back to driving. Give us a call if you need anything else.
Service is excellent, staff is friendly and courteous. No...
Service is excellent, staff is friendly and courteous. No better place to do business with if You are looking for a top notch dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the perfect rating! We appreciate that you chose us and hope to see you again.
The service writer met me as I drove in and took my...
The service writer met me as I drove in and took my information as I was getting out of my vehicle. I did not have to chase them down. Talk about getting things moving quickly !!! Good work Haley Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for getting your vehicle serviced with us! We're happy we could get you back out on the road quickly. Drive safe!
The service staff were courteous and helpful. The service...
The service staff were courteous and helpful. The service manager took his time to explain everything regarding my vehicle. I’m very pleased with Haley Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for servicing your vehicle with us! We appreciate you stopping in and hope to see you again in the future. Drive safe!
I have been very pleased with the staff at Haley Toyota. My encounter from sales to service has been a pleasant experience.
I appreciate all the attention that I received from Haley Toyota.
Buying a new car is so stressful, especially during this...
Buying a new car is so stressful, especially during this time when there literally are NO new cars on the lot! Gone are the days when you shopped for a car and drove home in it the same day! Haley Toyota was so very helpful to me through this process, specifically Guy Engle! He was kind and considerate, explained the process of “in transit” vehicles, kept me informed and when our new car arrived, introduced us to our new ride. This has been a great experience and I would highly recommend this dealership to my family and friends! Thanks so much to all of you! We appreciate you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great review, and congratulations on the new car! We hope it brings you years of safe, happy travel! Please feel free to reach out if you have any additional questions, as we'd be glad to answer them. We hope you'll consider working with us again in the future.
Sean Jones is a phenomenal sales person. We were treated...
Sean Jones is a phenomenal sales person. We were treated like royalty. He helped my husband get around because he had been in an accident and was in a lot of pain. All staff were very friendly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Linda, Thanks for taking the time to review us. We're glad you had a 5-star experience and can't wait to see you again in the future. Happy holidays!
Easy to schedule an appointment. Respectful and...
Easy to schedule an appointment. Respectful and professional staff. Conscientious and honest service. Appreciate Wade and Shawn!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi C., thank you so much for the review. Hope to see you again in the near future!
Haley Toyota of Richmond is the best dealership I have...
Haley Toyota of Richmond is the best dealership I have ever visited. From purchasing my 4RUNNER to getting it serviced. Every visit they seem to exceed my expectations.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the 5-star rating! Drive safe and we look forward to working with you again.