Reviews
I normally dont leave reviews however after my experience
I normally dont leave reviews however after my experience I had to make sure that my voice is heard. Wael is the man you need to see if you come to this dealership. I would recommend that you ask for this man if you want to buy a car. He has went above and beyond for me every single time. Thank you Wael for everything.
I normally dont leave reviews however after my experience
I normally dont leave reviews however after my experience I had to make sure that my voice is heard. Wael is the man you need to see if you come to this dealership. I would recommend that you ask for this man if you want to buy a car. He has went above and beyond for me every single time. Thank you Wael for everything.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We’re thrilled to hear about your positive experience, Sean! Wael is indeed a valuable team member, and we’re glad he took such great care of you. Thank you for sharing your recommendation, and we look forward to assisting you again in the future! Regards, Harlan Seyton General Sales Manager Customercare@bmwriverside.com
Ruben Garcia is the best service advisor.
Ruben Garcia is the best service advisor. Made my experience quick and easy, great on communication, knowledge and very professional!
Ruben Garcia is the best service advisor.
Ruben Garcia is the best service advisor. Made my experience quick and easy, great on communication, knowledge and very professional!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback! We're thrilled to hear that Ruben made your experience smooth and enjoyable. Our team takes pride in providing excellent service, and it's great to know that it showed. We appreciate your support and look forward to serving you again! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
My entire experience with May Mortada was excellent.
My entire experience with May Mortada was excellent. She was professional, genuine, and patient answering all my questions and concerns. I found my dream car because of her and would 100% recommend her to all my close friends and family.
My entire experience with May Mortada was excellent.
My entire experience with May Mortada was excellent. She was professional, genuine, and patient answering all my questions and concerns. I found my dream car because of her and would 100% recommend her to all my close friends and family.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your wonderful feedback, SC! We're thrilled to hear about your great experience with May. Helping you find your dream car is what we strive for, and we appreciate your recommendation to friends and family! Enjoy your new ride! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
My entire experience with May Mortada was excellent.
My entire experience with May Mortada was excellent. She was professional, genuine, and patient answering all my questions and concerns. I found my dream car because of her and would 100% recommend her to all my close friends and family.
My entire experience with May Mortada was excellent.
My entire experience with May Mortada was excellent. She was professional, genuine, and patient answering all my questions and concerns. I found my dream car because of her and would 100% recommend her to all my close friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We're thrilled to hear about your excellent experience with May. It's fantastic that you found your dream car, and we appreciate your recommendations. Enjoy your new ride! Regards, Harlan Seyton General Sales Manager Customercare@bmwriverside.com
DMV required me to bring auto in for a recall correction
DMV required me to bring auto in for a recall correction called out on license renewal registration. The appointment was established/processed in a proper Manner. The work was performed in an effective timely way- I was delighted and pleased with the entire experience… service was first rate indeed.
DMV required me to bring auto in for a recall correction
DMV required me to bring auto in for a recall correction called out on license renewal registration. The appointment was established/processed in a proper Manner. The work was performed in an effective timely way- I was delighted and pleased with the entire experience… service was first rate indeed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, James! We're thrilled to hear that your appointment went smoothly and that you were pleased with our service. We strive for excellence and appreciate you taking the time to share your experience! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
Awesome service, Alejandro V.
Awesome service, Alejandro V. was very helpful and professional. I will definitely go back to BMW of Riverside.
Awesome service, Alejandro V.
Awesome service, Alejandro V. was very helpful and professional. I will definitely go back to BMW of Riverside.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your fantastic review, JT! We're thrilled to hear you had an awesome experience with Alejandro. Our team strives to provide the best service, and we can't wait to welcome you back to BMW of Riverside! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
Great Customer Service.
Great Customer Service., The place is always clean with good client advisors Break fluid flush was done in a timely manner
Great Customer Service.
Great Customer Service., The place is always clean with good client advisors Break fluid flush was done in a timely manner
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Corwil! We're thrilled to hear you had a great experience with our customer service and appreciate your kind words about our team and cleanliness. Timely service is a priority for us, and we're glad you noticed. We look forward to seeing you again soon! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
The reception and check in for my car was handled
The reception and check in for my car was handled promptly and courteously by Sergio. The dealership is always clean and sparkling, and I appreciate the coffee machine as well. Sergio did an excellent job keeping me posted on the status of my car. Unfortunately. a part was unable to be located initially for the repair of my AC. Sergio stayed on the task of finding that part. I was thankful to have a loaner car during the time my car was at the dealership. I always appreciate this feature and it’s great to drive a different BMW than my X5 for a change of pace. I have bought five BMWs at this dealership and find the sales staff in incredibly helpful and knowledgeable, and enjoy the relationship with the people there
The reception and check in for my car was handled
The reception and check in for my car was handled promptly and courteously by Sergio. The dealership is always clean and sparkling, and I appreciate the coffee machine as well. Sergio did an excellent job keeping me posted on the status of my car. Unfortunately. a part was unable to be located initially for the repair of my AC. Sergio stayed on the task of finding that part. I was thankful to have a loaner car during the time my car was at the dealership. I always appreciate this feature and it’s great to drive a different BMW than my X5 for a change of pace. I have bought five BMWs at this dealership and find the sales staff in incredibly helpful and knowledgeable, and enjoy the relationship with the people there
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, John! We're thrilled to hear about your positive experience with Sergio and our team. It's great to know you enjoyed the loaner car and appreciated our clean environment. We look forward to continuing to provide you with excellent service in the future! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
We had the pleasure of working with Daisy in service had
We had the pleasure of working with Daisy in service had a great experience overall!!
We had the pleasure of working with Daisy in service had
We had the pleasure of working with Daisy in service had a great experience overall!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the fantastic feedback, Dimitri! We're thrilled to hear you had a great experience with Daisy. Your satisfaction means a lot to us, and we look forward to serving you again in the future! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
It was a pleasure dealing with May at BMW Riverside.
It was a pleasure dealing with May at BMW Riverside. She was responsive to my multitude of asks without question. Would recommend working with May, hands down.
It was a pleasure dealing with May at BMW Riverside.
It was a pleasure dealing with May at BMW Riverside. She was responsive to my multitude of asks without question. Would recommend working with May, hands down.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic review, Mike! We're thrilled to hear about your positive experience with May. Our team strives to provide excellent service, and it’s great to see that reflected in your feedback. We appreciate your recommendation! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com