BMW of Riverside

I saw this car on cars.com and talked with one of their salesmen, Gil. He was great to work with. I put a down payment over the phone and flew in the next day from out of state to pick up the vehicle. Gil was kind enough to pick me up at the Ontario airport and take me to the dealership. The used vehicle was thoroughly cleaned. The service was great. I felt like I was the only one buying a car-being treated with great respect and patience. It only took about 45 minutes to do all the paperwork and I was off to drive my vehicle home. I would highly recommend buying through BMW of Riverside.

We purchase a car from BMW of Riverside and my wife got the maintenance package with it when my wife went to cancel the package within the time frame she was told that she could not. She did not look into it until she wanted to get rid of the car. And she contacted Riverside again they said there was nothing that they could do. My wife contacted BMW corporate office and was told to write a letter asking to cancel the contract and to give it to a Chris Rupert. My wife spoke to Chris and also to a Jim Johnston and they refused to take the letter. Johnson also accuse my wife of mine and not talking to the corporate office. Beware of poor business practices from BMW of Riverside

I emailed several days ago with no response. I also tried calling 5 times. A recording comes up then the call hangs up. For someone looking to spend over 70,000 is it really that hard to email back of get your telephone up work accordingly.