Reviews
Write a reviewWe are thrilled with our new car purchase at Lexus of
We are thrilled with our new car purchase at Lexus of Chester Springs. It was a pleasure working with Joshua Copeland, Maryann Lonett, Michele Perez and Tom Martellacci. They are professional, friendly, knowledgeable and excellent all around. They addressed all our questions and concerns and had the exact vehicle we wanted in their inventory. They gave us the best price and a fair price for our trade in. This was a smooth process and we couldn't be happier. We came all the way from NYC (4 hours round trip) and they made sure we were ready to hit the road. Highly Recommended!
We are thrilled with our new car purchase at Lexus of
We are thrilled with our new car purchase at Lexus of Chester Springs. It was a pleasure working with Joshua Copeland, Maryann Lonett, Michele Perez and Tom Martellacci. They are professional, friendly, knowledgeable and excellent all around. They addressed all our questions and concerns and had the exact vehicle we wanted in their inventory. They gave us the best price and a fair price for our trade in. This was a smooth process and we couldn't be happier. We came all the way from NYC (4 hours round trip) and they made sure we were ready to hit the road. Highly Recommended!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Test drove a couple of cars from the used inventory.
Test drove a couple of cars from the used inventory. Mr. Lichtenstein was informative, patient and all around helpful. If we were to purchase a car from Lexus of Chester Springs I would only ask to work with him.
Test drove a couple of cars from the used inventory.
Test drove a couple of cars from the used inventory. Mr. Lichtenstein was informative, patient and all around helpful. If we were to purchase a car from Lexus of Chester Springs I would only ask to work with him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Lexus of Chester Springs Team
After my first enquiry, I got prompt, friendly, and
After my first enquiry, I got prompt, friendly, and honest response. I feel treated fairly.
After my first enquiry, I got prompt, friendly, and
After my first enquiry, I got prompt, friendly, and honest response. I feel treated fairly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so happy to hear it! Anyone who comes into Lexus of Chester Springs is an extension of our family. If there’s anything else we can help you with, please let us know. Sincerely, The Lexus of Chester Springs Team
I did not buy my Lexus from here but I visited for all of...
I did not buy my Lexus from here but I visited for all of my service appointments. The staff is professional and I never had a problem after any of my routine service visits. Rental cars were facilitated for me with no hassle.
I did not buy my Lexus from here but I visited for all of...
I did not buy my Lexus from here but I visited for all of my service appointments. The staff is professional and I never had a problem after any of my routine service visits. Rental cars were facilitated for me with no hassle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Lexus of Chester Springs Team
The whole experience was great !
Jeremy was fantastic to work with. Very knowledgeable about the vehicles and took the time to understand what i really needed in terms of options. And then was very patient as i tried to decide which NX to choose. He went the extra mile in calling my insurance company the next day and even retrieved something I left in my trade
The whole experience was great !
Jeremy was fantastic to work with. Very knowledgeable about the vehicles and took the time to understand what i really needed in terms of options. And then was very patient as i tried to decide which NX to choose. He went the extra mile in calling my insurance company the next day and even retrieved something I left in my trade
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Sincerely, The Lexus of Chester Springs Team
I will never take my car anywhere else
Excellent service from well qualified techs. Service reps are courteous and helpful. All facets of service explained in an understandable manner. I will never take my car anywhere else.
I will never take my car anywhere else
Excellent service from well qualified techs. Service reps are courteous and helpful. All facets of service explained in an understandable manner. I will never take my car anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Thank you for choosing Lexus of Chester Springs' Service Department.
Friendly, personalized service
Friendly and knowledgeable staff. Craig was easily available by phone for questions and very accommodating. He came in on his evening off to finalize the sale!
Friendly, personalized service
Friendly and knowledgeable staff. Craig was easily available by phone for questions and very accommodating. He came in on his evening off to finalize the sale!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Incredible Service
I had a problem with my Toyota RAV 4 LE 2018 hybrid. Frustrated with the dealership, I called Lexus of Chester Springs and spoke with Michelle. I was online and, together we discussed the car I picked out. We made the down-payment via credit card that day and, working with Alvan and Michael, I was able to close on the car the next day. They took care of my problem Toyota and I drove off with a beautiful car and an extremely pleasant sales purchase experience. This was an extraordinary event for me but they made it seem as if it's what they do every day. Before the Toyota, we had Lexus from this dealership, so I knew I would be treated well. I never expected this over-the-top treatment and I will never again try another car or another dealership. Lexus of Chester Springs, thank you!
Incredible Service
I had a problem with my Toyota RAV 4 LE 2018 hybrid. Frustrated with the dealership, I called Lexus of Chester Springs and spoke with Michelle. I was online and, together we discussed the car I picked out. We made the down-payment via credit card that day and, working with Alvan and Michael, I was able to close on the car the next day. They took care of my problem Toyota and I drove off with a beautiful car and an extremely pleasant sales purchase experience. This was an extraordinary event for me but they made it seem as if it's what they do every day. Before the Toyota, we had Lexus from this dealership, so I knew I would be treated well. I never expected this over-the-top treatment and I will never again try another car or another dealership. Lexus of Chester Springs, thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service!
I took my car to the dealership for the Takata airbag recall and an oil change and I was very pleased with how quick the process was. My car was finished in three hours. Everyone I talked to was friendly and made the process simple and easy.
Great service!
I took my car to the dealership for the Takata airbag recall and an oil change and I was very pleased with how quick the process was. My car was finished in three hours. Everyone I talked to was friendly and made the process simple and easy.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lenny, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don't hesitate to reach out to us for anything else. Thank you for choosing Lexus of Chester Springs' Service Department.
Horrible customer service
My 2015 Lexus said "traction control off, see dealership." I immediately took it to the dealership and it was there for 3 days. I barely got any updates, but eventually was told that it was the water pump. I went to pick up my car and not even 100' down the road it slammed into emergency break and the computer would not allow me to shift to neutral to even have someone push me to the side of the road. It was extremely scary and dangerous. They did not seem too concerned and still do not know the issue.
Horrible customer service
My 2015 Lexus said "traction control off, see dealership." I immediately took it to the dealership and it was there for 3 days. I barely got any updates, but eventually was told that it was the water pump. I went to pick up my car and not even 100' down the road it slammed into emergency break and the computer would not allow me to shift to neutral to even have someone push me to the side of the road. It was extremely scary and dangerous. They did not seem too concerned and still do not know the issue.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair