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Premier Toyota of Amherst

(1,580 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed
2017 state dealer award
View 8 awards
2017 state dealer award 2017 state dealer award
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

About our dealership

Premier Toyota of Amherst serves the greater Cleveland and Ohio North Coast area including Lorain Elyria Avon North Ridgeville and North Olmsted. We provide a quality of service that exceeds our customer's expectations while contributing positively to the environment and the community. As your neighbor we are committed to keeping you safe and confident while you're on the road. New or used we will help you find the perfect fit!
EXPERIENCE THE DIFFERENCE

Service center

Phone number (440) 634-1735

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
7:30am–3:00pm
Sunday
Closed

Reviews

(1,580 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Premier Toyota of Amherst from DealerRater.

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There friendly, and courteous.

There friendly, and courteous. There efficient and get the job done .Thank you for a good job 👍 🇺🇸

There friendly, and courteous.

There friendly, and courteous. There efficient and get the job done .Thank you for a good job 👍 🇺🇸

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear you had a positive experience with our team. Your kind words motivate us to keep delivering excellent service. We appreciate your support! Regards, Bianca White General Manager bwhite@premiertoyota.com

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I would highly recommend this dealership!

I would highly recommend this dealership! We had a great experience and love our vehicle! Very knowledgeable and friendly staff!

I would highly recommend this dealership!

I would highly recommend this dealership! We had a great experience and love our vehicle! Very knowledgeable and friendly staff!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jackie, Thank you for the 5-star review! We appreciate you taking a moment to share your kind words and feedback. Congratulations on the vehicle purchase! Regards, Bianca White General Manager bwhite@premiertoyota.com

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Love this place!

Love this place! Great people, great service! I will continue to have my Toyota serviced here.

Love this place!

Love this place! Great people, great service! I will continue to have my Toyota serviced here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the awesome review, Doug! We're thrilled to hear you love our service and team. Your continued trust in us for your Toyota is greatly appreciated. Looking forward to seeing you again! Regards, Bianca White General Manager bwhite@premiertoyota.com

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Salesman Daniel Smith was extremely rude to me and my

Salesman Daniel Smith was extremely rude to me and my family. Apparently, they think high pressure tactics are OK. We will never buy a car from them again.

Salesman Daniel Smith was extremely rude to me and my

Salesman Daniel Smith was extremely rude to me and my family. Apparently, they think high pressure tactics are OK. We will never buy a car from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Salesman Daniel Smith was extremely rude to me and my

Salesman Daniel Smith was extremely rude to me and my family. Apparently, they think high pressure tactics are OK. We will never buy a car from them again.

Salesman Daniel Smith was extremely rude to me and my

Salesman Daniel Smith was extremely rude to me and my family. Apparently, they think high pressure tactics are OK. We will never buy a car from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

On behalf of Premier Toyota, we are so sorry to hear about your experience with us. At your earliest convenience, could you please give our New Car Sales Manager a call to further discuss this matter? His direct line number is 440-985-6174. We look forward to speaking with you soon.

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This review is for your service manager Russ who was

This review is for your service manager Russ who was extremely rude and condescending when I brought my 2025 Camry in bc the paint protector is peeling. I bought the car here in August. Russ insisted that it is peeling bc of damage. There was no damage causing this to happen and it should be covered under warranty. If I could give you 0 stars I would!! Russ was more worried about his service department having to pay for this than listening to me leaving me frustrated, very angry and disappointed! I will not be back and will not buy another car here.

This review is for your service manager Russ who was

This review is for your service manager Russ who was extremely rude and condescending when I brought my 2025 Camry in bc the paint protector is peeling. I bought the car here in August. Russ insisted that it is peeling bc of damage. There was no damage causing this to happen and it should be covered under warranty. If I could give you 0 stars I would!! Russ was more worried about his service department having to pay for this than listening to me leaving me frustrated, very angry and disappointed! I will not be back and will not buy another car here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

On behalf of Premier Toyota, we are so sorry to hear about your experience with us. At your earliest convenience, could you please give our Service and Parts Manager a call to further discuss this matter? His direct line number is 440-985-6120. We look forward to speaking with you soon.

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Thank you Tariq for taking such wonderful care of me.

Thank you Tariq for taking such wonderful care of me. Your easy going personality really made me feel so comfortable--you treated me like family. I love my new 2025 Camry! I appreciate you and Kayla taking the time to walk me through the purchase process and for explaining all of the cool features of my new car to me in easy to understand terms. You are the best and I would highly recommend you to anyone who is interested in buying a car.

Thank you Tariq for taking such wonderful care of me.

Thank you Tariq for taking such wonderful care of me. Your easy going personality really made me feel so comfortable--you treated me like family. I love my new 2025 Camry! I appreciate you and Kayla taking the time to walk me through the purchase process and for explaining all of the cool features of my new car to me in easy to understand terms. You are the best and I would highly recommend you to anyone who is interested in buying a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We are ecstatic to hear about your experience with Tariq & Kayla. We appreciate you taking a moment to share your kind words and remarks. Congratulations on the vehicle purchase!

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Tariq has experience which is needed for this type of

Tariq has experience which is needed for this type of purchase. I would go to him for any future needs or follow ups

Tariq has experience which is needed for this type of

Tariq has experience which is needed for this type of purchase. I would go to him for any future needs or follow ups

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. At your earliest convenience, could you give our Sales Manager a call? We would love to discuss your experience and learn what we could have done differently to earn that 5th star. His direct line is 440-985-6168. We look forward to speaking with you soon!

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A little slow on request response, but did address my

A little slow on request response, but did address my questions Very good. Better than most!

A little slow on request response, but did address my

A little slow on request response, but did address my questions Very good. Better than most!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for the review. At your earliest convenience, could you give our Sales Manager a call? We would love to discuss your experience and learn what we could have done differently to earn that 5th star. His direct line is 440-985-6168. We look forward to speaking with you soon!

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Jenny was an outstanding sales associate.

Jenny was an outstanding sales associate. She was very knowledgeable and professional. We did not feel rushed or pressured. Overall, a great experience.

Jenny was an outstanding sales associate.

Jenny was an outstanding sales associate. She was very knowledgeable and professional. We did not feel rushed or pressured. Overall, a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We are ecstatic to hear about your experience with Jenny. We appreciate you taking a moment to share your kind words and support. Congratulations on the vehicle purchase!

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