Premier Toyota of Amherst

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Reviews

4.7
(191 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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4.5

thumbs up

I had a smooth experience at this dealership working with the staff mentioned in this review, they are top notch, friendly and would recommend to anyone.

Dealer response

Awesome, thanks for the recommendation Stacy!

5.0

Nice people , well informed and knowledgeable.

Mike Salas was a pleasure to work with happy to not experience high pressure to buy things that I am not concerned about. Toyota makes great products that customers can buy with confidence. Thanks to Mike & Premier dealership.

Dealer response

Thank YOU for choosing Premier Toyota, congrats on your new vehicle!

5.0

Great experience!!

We cannot thank Rick Bonica and crew for an easy purchase! Everyone went out of their way to ensure easy process. Thank you! Absolutely visit this dealership!!

Dealer response

You're welcome! Thank you so much for the review and for the recommendation.

5.0

Good experience with dealership

it was pretty good experience with dealership , I drove 325 miles to buy a new car and everything was ready when I reach there. Good experience for me

Dealer response

Wow, thank you for traveling so far to visit us. We're glad you were happy with your experience.

4.8

Speech-Language Pathologist

Tariq was wonderful and made our buying experience worth the drive. Tariq went out of his way to make sure we had all of our questions answered and even brought our car back to the service area to talk to one of the mechanics for any specific questions we had. Thank Tariq!!

Dealer response

Thanks for the review Dora, congrats on the new vehicle!

3.0

DISAPPOINTING TRIP

My family drove from Wooster Ohio to this dealership after looking at cars all morning. We called ahead asking if it was too late to drive up. We arrived about 45 minutes before closing and walked through the dealership to the bathroom, not a soul said hello or acknowledged us. If it was an inconvenience to arrive so late we could have made it another day. I liked the car but felt there was no wiggle room. I left without a car. DISAPPOINTED!

Dealer response

We're so sorry that you were disappointed with your visit, it is definitely not our policy to ignore customers and make them feel like an inconvenience. We do price our vehicles based on current market trends at the lowest price so our customers do have the hassle of haggling over price, but we understand that some customer still prefer that option. Please contact our Customer Care Team if there's anything we can do to help.

5.0

Great Job

Tariq (Sales) and Steve (Finance) were beyond Awesome. I found the SUV I was looking for on their site and went there for a test drive. I loved the car and a deal was accepted. I was pressed for time to get in and out of the dealership. They worked together and I was out the door from test drive to paperwork in the time frame I needed. If you are looking for a vehicle, Premier is the place to go. Also, keep in mind that Premier is very involved in helping their local schools.

Dealer response

Thank you so much for the recommendation Darrell! And thank you for making it so easy for us to give back to the local schools. Congrats on your new vehicle!

4.8

Excellent service

Dan Smith was great at getting me to where I wanted to be price wise. I walked out of the dealership with the car wanted!

Dealer response

Success! So glad to hear you got the vehicle you wanted.

5.0

Salesman

Fantastic experience! My salesperson was very knowledgeable and patient.i would recommend Paul and premier to friends and family. It was a process and my salesperson was there the whole way

Dealer response

Thanks for the review, Brad. We're so glad Paul took care of you, we hope to see you in Service!

5.0

Service visit

Kudos to the entire staff at Premier Toyota on a job well done. Making my appointment was fast and easy(thanks Natalie) and Ethan was quick and efficient. To every employee that I spoke with(Ray, Sarah, Dave ,Emily and Bob Fisher) great job on your people skills. Keep up the great work!

Dealer response

Anytime Brett, thanks for the review!!

Read all 191 reviews