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World Hyundai Matteson

(1,089 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:30pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00pm–4:00pm
Sunday Closed Closed

Reviews

(1,089 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of World Hyundai Matteson from DealerRater.

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It was the most pleasant experience in buying a car.

It was the most pleasant experience in buying a car. Elvia was our salesperson and she was excellent. Very knowledgeable, pleasant and helpful. Everyone we encountered was very friendly and helpful. Carla in finance was very friendly and helpful. Even the cashiers were great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

First I just wanna say I never heard of this place

First I just wanna say I never heard of this place before. I got some mail from them with a card to activate to get me started to find a car. Then shortly got contacted by them the same day to come in and get a car. Shortly after around 12 I began to work with Elvia on getting a new car. Because of some complications it took a very very long time to get the car; I wasn’t prepared with the right documents. Elvia literally stuck with me the ENTIRE time. I was there from 12 and didn’t even leave until 8 o’clock. She helped me nonstop and the manager as well came over to speak with me and help guide me on my next steps. I ended up having to bring my family there and everyone was super nice to my nephew and mom and sister. I ended up leaving with a 2020 car with full coverage insurance. Overall, the experience was great, customer service was great, and their efficiency was great. I’ll 100% be recommending them to other and to anyone reading this!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Unprofessional

Bought a car on Saturday after feeling pressured to sign the outrageous deal and after being there for almost 4 hours. the salesman was working with everyone that walked in that place. This place is definitely very unprofessional. On my way home with the car, I had no turn signals, wipers, the rear defrost wasn't working, got home and the doors didn't lock and the key fob didn't work either. I was so upset I returned the car on that Monday. Will not step foot on that lot again.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 2.0
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I was skeptical of getting approved due to my subpar

I was skeptical of getting approved due to my subpar credit situation, Elvia assured me that I would get financed and she was good on her promise.I walked out in a brand new vehicle smiling and grateful…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Dealer ship is good, nice people.

Dealer ship is good, nice people. I happy to have a business with you, Please improve your delivery method. No appreciation, no proper car delivery method.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The best place to buy a car for your family , in at 9am

The best place to buy a car for your family , in at 9am out by 1pm with brand new 2023 Palisade. ELVIA is the best! The whole Hyundai team !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership.

Great dealership. The staff is very personable and efficient. They are able to answer all my questions and are prompt wit their responses. They work with you and try to get the best deal that works for you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Chevy Thomas made it happen he is the man.

Chevy Thomas made it happen he is the man. I didn’t think I would leave with a vehicle but he made it happen!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Elvia was so patient with me and my family.

Elvia was so patient with me and my family. I had my baby with me and I appreciate her for helping me and being kind to us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Elvia is the best ,hardworking ,dedicated I just

Elvia is the best ,hardworking ,dedicated I just absolutely love her ❤️ she always figures out a way to get you what you want always making sure your happy and satisfied thank elvia

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.