Volkswagen of Orchard Park

Absolutely the smoothest and most enjoyable car buying experience I’ve ever had. From my initial contact with John Witkowski via text, to meeting him for a test drive to delivery; John made the process easy. John knows the product, is passionate about the product and his passion may be contagious. John made sure I knew about all of the features of my 2024 Tiguan SEL R Line. There were a few features I wasn’t aware of until he showed them to me during my delivery “training”. My husband purchased a VW Taos in a different market in 2023, I can’t stress how different the process was for him. I will return to VW of Orchard Park to see John when I need a new vehicle and will not hesitate to recommend John to family and friends

Wanted a smart key programed. They could not program the key but still charged for the service. When explained to me why it did not make sense. My wife and I found out after the failed & charged attempt that a used smart key cannot be programed because the previous VIN is in the chip. I had found this out when I contacted another VW dealer for some kind of reasonable explanation. The Service writers were aware of this issue, one of the writers even had this issue with his parents Audi. They had two opportunities to advise us of this prior to starting the service but did not. I should have researched this myself prior to making the appointment, but sometimes you have to rely on the dealers knowledge and enthusiasm in helping fulfill the customer's needs. Yes the vehicle was purchased from them. Now with the added failed expense and the purchase of a key and programing I will be out over $400.

Terrible customer service. Very shady. They don’t return calls or emails and won’t provide documentation when asked. They acted like I was bothering them when I wanted some kind of documentation on what was coming with the vehicle (ie model and packages). I wanted to make sure they were quoting me on what I requested. Never received the info even after I email and called twice each. I do not recommend.

Drove all the way in in from Rochester area to VW of Orchard Park to purchase my Volkswagen Golf from Volkswagen of Orchard Park. Jay Williams, my salesperson, was friendly and not pushy at all. He made sure that all my needs were taken care of and took tons of time with me to make sure all my concerns and wants were met . This dealership was, by far, head and shoulders above the other dealerships I went to and/or dealt with. If you are in the market for a new or used vehicle, you owe it to yourself to add this dealership to your list of places to visit. They truly do go the extra mile to win over their clients. Thanks again VW of Orchard Park!!

I purchased a used vehicle for my daughter from VW of Orchard Park. The sales representative was very nice and accommodating. So I should write two reviews for the sales experience and the service experience, however I really want to bring attention to the service center. We had the car for a little over 2 weeks when there was an issue. It was a pretty severe issue that needed to be corrected ASAP. I called and spoke to Harry the service manager, and he took action at once. The repair was one that would normally take a long time (at least a week), however Harry was able to have the car repaired in 24 hours. Harry also had the car delivered back to the house, we did not even have to pick up the car. Thank you Harry and VW for your wonderful service!!

Our visit and subsequent new SUV purchase was great!! I can't recommend this dealership enough! It was truly an enjoyable experience!! Our salesperson was James Washington, I strongly recommend you ask for him if you visit! He is top notch!

Incredible lack of Sales skills. They let me walk out for 300 bucks and call me an hour later. No deal now! Waste of time after being a customer for 6 years

No help here,I'll take my business to a dealer that knows more about the cars they sell,I've heard that service is sketchy here also to say the least

I've always wanted a VW Jetta. My credit is not so good, at best, however Bob Luthi and VW did whatever he could possibly do to get me approved for the vehicle, while still maintaining a reasonable prices and interest rate. I felt as though he was always looking out for my best interest whenever he came back with what a creditor was offering. He always had no problem going back with a counter offer to the creditors. Never at one time did I feel pressured into purchasing anything "extra" (extended warranty etc), but he did let me know the benefits and downfalls of everything he explained to me. Everyone at VW of OP was always very friendly and courteous. I will definitely be going back for future purchases.

Absolutely terrible service. I brought my car in for warranty work (3rd time I?ve had to bring it) and something that was supposed to take a day took a week because they accidentally broke my windshield and had to replace it. This isn?t the first time they?ve told me it would be ready in a day and it?s taken significantly longer. I don?t usually write any reviews, let alone negative ones, but I hope this helps someone to avoid a negative experience. I live 5 minutes away from this place and I?ll be driving way out of my way to the next closest VW dealer for service in the future.