Volkswagen of Orchard Park

Reviews

1.0 out of 5 1.0
20 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    March 16, 2018

    No help here,I'll take my business to a dealer that knows more about the cars they sell,I've heard that service is sketchy here also to say the least

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 30, 2017

    Absolutely terrible service. I brought my car in for warranty work (3rd time I’ve had to bring it) and something that was supposed to take a day took a... week because they accidentally broke my windshield and had to replace it. This isn’t the first time they’ve told me it would be ready in a day and it’s taken significantly longer. I don’t usually write any reviews, let alone negative ones, but I hope this helps someone to avoid a negative experience. I live 5 minutes away from this place and I’ll be driving way out of my way to the next closest VW dealer for service in the future.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • June 30, 2015

    Rob and kim helped get me into a used 2008 Passat with an extended warranty, which I've used, and the service was great getting me into a loaner during... the extended repairs. The sale price was unbeatable anywhere around, but I went here because my parents and brother have had cars from here and we've all had a great experience overall.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 19, 2016

    do not trust that all the work checked off has actually been done. when I bought my Tiguan, I specifically was ensured that the battery, tires, balancing... & alignment were all done & that the tires were brand new. the Tiguan had 31,000 miles already on it, but when I reached 40,000 miles I was told I needed all 4 tires replaced. they did not honor the fact that I had only put on 9,000 miles. I took it to another VW dealer and when they checked it all 4 tires were toe-in. Orchard Park told me it was the way I drive. BUT now I have reached 61,000 miles and do not need to replaced the new tires I bought at 40,00 miles. SO, it can not be the way I drive. Plus, I have met former employees of Orchard Park VW, & they confirmed that corners are always cut at Orchard Park.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    February 26, 2016

    Don't waste your time here,you can get more help from any other V.W. dealer

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Ron, My name is Jeff Durett and I am the sales manager at Volkswagen of Orchard Park. I am very sorry to hear that you had a bad experience at our ...store and would like to know more about what happened. I can be reached at 716-662-5500 or jdurett@vwofop.com. I would appreciate your feedback. Thank you!

  • 1.0 out of 5
    July 30, 2015

    This place was of no help in finding a car, salesman didn't know very much about the Passat I was interested in or much about any of the other cars.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 29, 2015

    I've been using this dealership for my parts purchases for years and I will continue to do so their knowledge and experiance and friendliness is what brings... me back everytime thanks guys! ps wheres my 2016 VW bus!!!

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 26, 2015

    I love the friendliness of this dealership. My wife has another manufacturer brand from across the street and their enthusiasm is lacking to say the least.... Scott has been taking care of me for several years (even though I bought elsewhere) and after referring me to (Rob? Ron?) Brown in sales last month, I'll definitely be buying here this year and not "further north". Thanks guys!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 24, 2015

    Traded in my gas leaking cavalier for an awesome used Avenger and I love it! Kim really helped me out with my first ever vehicle loan, even though my insurance... is through the roof cuz of my age :( but Robert hooked me up with lots of test drives and service fixed a minor issue right away after I bought it. I only wish there was a used Golf or GTI when I was there!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 24, 2015

    bought a bug form here what a wonderful place! we met so many nice people. thanks robert

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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