Volkswagen of Orchard Park

Rob and kim helped get me into a used 2008 Passat with an extended warranty, which I've used, and the service was great getting me into a loaner during the extended repairs. The sale price was unbeatable anywhere around, but I went here because my parents and brother have had cars from here and we've all had a great experience overall.

do not trust that all the work checked off has actually been done. when I bought my Tiguan, I specifically was ensured that the battery, tires, balancing & alignment were all done & that the tires were brand new. the Tiguan had 31,000 miles already on it, but when I reached 40,000 miles I was told I needed all 4 tires replaced. they did not honor the fact that I had only put on 9,000 miles. I took it to another VW dealer and when they checked it all 4 tires were toe-in. Orchard Park told me it was the way I drive. BUT now I have reached 61,000 miles and do not need to replaced the new tires I bought at 40,00 miles. SO, it can not be the way I drive. Plus, I have met former employees of Orchard Park VW, & they confirmed that corners are always cut at Orchard Park.

Don't waste your time here,you can get more help from any other V.W. dealer