No help here,I'll take my business to a dealer that knows more about the cars they sell,I've heard that service is sketchy here also to say the least
Absolutely terrible service. I brought my car in for warranty work (3rd time I’ve had to bring it) and something that was supposed to take a day took a... week because they accidentally broke my windshield and had to replace it. This isn’t the first time they’ve told me it would be ready in a day and it’s taken significantly longer. I don’t usually write any reviews, let alone negative ones, but I hope this helps someone to avoid a negative experience. I live 5 minutes away from this place and I’ll be driving way out of my way to the next closest VW dealer for service in the future.
Rob and kim helped get me into a used 2008 Passat with an extended warranty, which I've used, and the service was great getting me into a loaner during... the extended repairs. The sale price was unbeatable anywhere around, but I went here because my parents and brother have had cars from here and we've all had a great experience overall.
do not trust that all the work checked off has actually been done. when I bought my Tiguan, I specifically was ensured that the battery, tires, balancing... & alignment were all done & that the tires were brand new. the Tiguan had 31,000 miles already on it, but when I reached 40,000 miles I was told I needed all 4 tires replaced. they did not honor the fact that I had only put on 9,000 miles. I took it to another VW dealer and when they checked it all 4 tires were toe-in. Orchard Park told me it was the way I drive. BUT now I have reached 61,000 miles and do not need to replaced the new tires I bought at 40,00 miles. SO, it can not be the way I drive. Plus, I have met former employees of Orchard Park VW, & they confirmed that corners are always cut at Orchard Park.
Don't waste your time here,you can get more help from any other V.W. dealer
Hi Ron, My name is Jeff Durett and I am the sales manager at Volkswagen of Orchard Park. I am very sorry to hear that you had a bad experience at our ...store and would like to know more about what happened. I can be reached at 716-662-5500 or jdurett@vwofop.com. I would appreciate your feedback. Thank you!
This place was of no help in finding a car, salesman didn't know very much about the Passat I was interested in or much about any of the other cars.
I love the friendliness of this dealership. My wife has another manufacturer brand from across the street and their enthusiasm is lacking to say the least.... Scott has been taking care of me for several years (even though I bought elsewhere) and after referring me to (Rob? Ron?) Brown in sales last month, I'll definitely be buying here this year and not "further north". Thanks guys!
Traded in my gas leaking cavalier for an awesome used Avenger and I love it! Kim really helped me out with my first ever vehicle loan, even though my insurance... is through the roof cuz of my age :( but Robert hooked me up with lots of test drives and service fixed a minor issue right away after I bought it. I only wish there was a used Golf or GTI when I was there!
I've been buying cars from VW of OP for over 10 years now. Everyone from the parts, sales and service departments have been nothing short of great. I have... numerous stories I coiod ramble on out but, I wont. I have always purchased and serviced my families cars here and I will continue to do so.
Months ago I sat down with Rob Browning, after being to several other big name dealerships. After only a few moments I knew this place was where I was... buying my next car. He was patient and knowledgeable and as other employees walked by they would smile and wave. I absolutely love my certified Jetta and am looking forward to coming back for my new GLI!