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Reviews

1.0
18 lifetime reviews.
  • great car and service

    Rob and kim helped get me into a used 2008 Passat with an extended warranty, which I've used, and the service was great getting me into a loaner d...


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    Rob and kim helped get me into a used 2008 Passat with an extended warranty, which I've used, and the service was great getting me into a loaner during the extended repairs. The sale price was unbeatable anywhere around, but I went here because my parents and brother have had cars from here and we've all had a great experience overall.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • certified pre-owned

    do not trust that all the work checked off has actually been done. when I bought my Tiguan, I specifically was ensured that the battery, tires, ba...


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    do not trust that all the work checked off has actually been done. when I bought my Tiguan, I specifically was ensured that the battery, tires, balancing & alignment were all done & that the tires were brand new. the Tiguan had 31,000 miles already on it, but when I reached 40,000 miles I was told I needed all 4 tires replaced. they did not honor the fact that I had only put on 9,000 miles. I took it to another VW dealer and when they checked it all 4 tires were toe-in. Orchard Park told me it was the way I drive. BUT now I have reached 61,000 miles and do not need to replaced the new tires I bought at 40,00 miles. SO, it can not be the way I drive. Plus, I have met former employees of Orchard Park VW, & they confirmed that corners are always cut at Orchard Park.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Waste of time.

    Don't waste your time here,you can get more help from any other V.W. dealer

    Dealer Response

    Hi Ron, My name is Jeff Durett and I am the sales manager at Volkswagen of Orchard Park. I am very sorry to hear that you had a bad experience at ...


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    Don't waste your time here,you can get more help from any other V.W. dealer

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Ron, My name is Jeff Durett and I am the sales manager at Volkswagen of Orchard Park. I am very sorry to hear that you had a bad experience at our store and would like to know more about what happened. I can be reached at 716-662-5500 or jdurett@vwofop.com. I would appreciate your feedback. Thank you!


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