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I never thought I would have to do this because I have
I never thought I would have to do this because I have been using this dealership for many years for both of my trucks but my truck had a check engine light come on and it was under warranty so I took it to John megel Chevrolet to have it fixed they had my truck for almost 3 weeks to fix it which was fine because they had to get approval from the warranty company to do anything so it took time so whatever but my mom went and picked up the truck on Friday and drove it 20 minutes to her house and Keith went to pick it up from her house Saturday morning and drove 30 minutes from her house and the transmission started acting up so he pulled over to check it out and found that the truck was completely out of transmission fluid and that the part of the transmission that the dip stick goes into was broken in half and we took the truck back to John megel and they are now saying that they didn’t do anything and they aren’t going to fix it when this truck had no issues with the transmission before it went to them and now I’m going to have to either rebuild the transmission or buy a new one and when my boyfriend Keith called them it says on their report they did an inspection on the vehicle he asked if that included fluids and they said yes and he asked if that included transmission fluid they said oh I guess we forgot to check that one!!!! So I’m a very unhappy girl at the moment!!!
Excellent dealership! I have bought many cars here over the years now. The staff is always helpful and friendly. They are very fair on trades and prices. They have been and always will be my go to Chevy dealer!
What car buying and vehicle servicing should be
No pressure sales department in a family owned dealership with excellent service department
I can not rave enough about my experience with Ben...
I can not rave enough about my experience with Ben Johnson and the team at John Megel in Dawsonville! Vehicles are hard to come by these days and I got exactly what I wanted! 2021 Tahoe RST. They were SO efficient. We literally spent 34 minutes there. From the door in and out - 34 minutes!! That is unheard of, especially when you are financing like we did. John Megel is by far the best dealership we have ever worked with. Thank you all!!
Thanks Ben for a great easy buying experience. Have a...
Thanks Ben for a great easy buying experience. Have a great one. We bought our son’s first car and the team made it a great experience. These extra worlds are because 25 is minimum.
It was great working with Ben. The interactions was...
It was great working with Ben. The interactions was flawless and smooth. I went in, singed the papers and was extended a better and newer vehicle than anticipated. What marveled me the most was the fact I was extended the lowest APR within the last 2 decades with moderate monthly payment options. To icen the cake, Ben followed up with an email, a text and a call to see how the vehicle was driving and thats a CLASS ACT!!! Five Stars Ben👌
I bought a car for my wife in 2016 to surprise her for...
I bought a car for my wife in 2016 to surprise her for Christmas and Bradley was great in making sure this was a very easy process! 2016 Suburban LTZ!! 2021 UPDATE: HOWEVER, I WOULD NEVER GO FOR SERVICE. THEY ARE AS CROOKED AS THEY COME. WE PUT UP WITH THEIR CRAP FOR FAR TOO LONG. SERVICE ADVISORS ALWAYS PUSHING UNNECESSARY SERVICE TELLING US ITS MANUFACTURER RECOMMENDED BUT ITS NOT. SAYING MY ALIGNMENT WAS GOOD WHEN CLEARLY IT WASN’T. I PAID EXTRA TO HAVE UNLIMITED ALIGNMENTS AND TWICE WE TOOK IT THERE AND THEY SAID IT WAS GOOD… IT WASN’T. OUR TIRES WORE UNEVEN BECAUSE OF IT BEING MISS-ALIGNED BY JOHN MEGEL. THEY COMPLETELY BLEW US OFF AND GAVE US EXCUSES ON WHY THEY WERE NOT GOING TO REPLACE THE TIRE. I HAD TO GO ELSEWHERE FOR NEW TIRES BECAUSE THEY SAID THE TREAD LIFE WARRANTY WOULD NOT COVER A REPLACEMENT. NOT TRUE! THE LAST SERVICE WE WENT THERE, IT WAS FOR AN ALIGNMENT AND AN OIL CHANGE. IT TOOK THEM 2 DAYS AND IT HAD NOT EVEN BEEN STARTED AND THEY WERE REQUESTING THE RENTAL BACK. WHO DOES THAT??? NO PHONE CALLS TO UPDATE US ON THE STATUS OF THE VEHICLE… NOTHING… THIS IS THE MAIN REASON TO STAY AWAY… WE STOPPED GOING TO JOHN MEGEL CHEVY A WHILE BACK BECAUSE OF ALL THE HASSLE WE GO THROUGH EVERY TIME. NOW WE ARE ALMOST AT THE END OF OUR EXTENDED WARRANTY AND UNFORTUNATELY OUR TRANSMISSION NEEDS WORK WHICH WOULD BE COVERED UNDER THE EXTENDED WARRANTY SERVICE WE BOUGHT WHEN WE GOT THE CAR. THE PROBLEM IS THE ONLY PLACE WE CAN DO THE SERVICE IS AT JOHN MEGEL. I CALLED AND SPOKE TO SEVERAL PEOPLE BEFORE REACHING DUSTIN THE SERVICE MANAGER. I LET HIM KNOW THE SITUATION THAT WE REFUSE TO COME BACK FOR SERVICE AND ASKED IF THEY CAN CONTACT THE EXTENDED WARRANTY SERVICE COMPANY TO ALLOW US TO SERVICE OUR VEHICLE ELSEWHERE WITHIN THE 40 MILE RESTRICTION. YES, THAT’S RIGHT… AS LONG AS YOU LIVE WITHIN 40 MILES OF THIS xxxx HOLE, YOU WILL HAVE TO KEEP BRINGING IT BACK FOR SERVICE UNLESS YOU TRAVEL OUTSIDE THIS 40 MILE ZONE OR IT WOULD NOT BE COVERED UNDER WARRANTY. DUSTIN WAS TRYING REALLY HARD TO “BUILD VALUE” IN JOHN MEGEL. UNFORTUNATELY, THERE IS NOTHING YOU CAN SAY DUSTIN ABOUT THAT PLACE THAT WOULD CHANGE MY MIND. THE SERVICE ADVISORS ARE TRASH AND APPARENTLY SO IS THE SERVICE MANAGER. I GUESS THE APPLES DON’T FALL FAR FROM THE TREE DUSTIN. LONG STORY SHORT, DUSTIN REFUSED TO HELP US GET SERVICE AT ANOTHER DEALERSHIP (RICK HENDRICK IN BUFORD) BECAUSE DEALERSHIPS GET MONEY FOR DOING WARRANTY WORK AND THOSE GREEDY JERKS WOULD RATHER TAKE THE MONEY THAN DO THE RIGHT THING AND TAKE CARE OF THE CUSTOMER. DESPITE WHAT THEIR REPLIES SAY IN THE REVIEWS, CUSTOMER SERVICE IS NOT THEIR #1 PRIORITY. IF THAT WAS THE CASE, THEY WOULD JUST GIVE THE OK FOR US TO DO SERVICE ELSEWHERE. DO YOU CARE ABOUT YOUR CAR? DO YOU WANT PIECE OF MIND? DO YOU WANT TO MAKE SURE YOUR SERVICE IS ACTUALLY BEING DONE? THEN AVOID THIS PLACE AT ALL COST. TRUST ME… DUSTIN YOU KNOW WHO THIS IS… WANT TO MAKE THIS RIGHT GIVE ME A CALL. 06-24-21 UPDATE. NOW THE CHATTER IS THAT DUSTIN IS SAYING WE WERE TRYING TO TAKE IT TO A FOREIGN DEALERSHIP?? WHAT I TOLD YOU I WANTED TO TAKE IT TO RICK HENDRICK CHEVY IN BUFORD. SUCH POOR CUSTOMER SERVICE. EXTREMELY DISAPPOINTED. FOR ALL YOU WHO HAD A GREAT "BUYING" EXPERIENCE... JUST WAIT UNTIL YOU HAVE TO SERVICE IT LOL.
Beware used cars "as is" no warranty
If you purchase a used vehicle from this dealership without a warranty this dealership will not help in any way. We purchased a truck and within a week we found $1400 worth of repairs that would have been obviously spotted during their inspection. Spent 2 weeks arguing with them and they dint care.
Will not stand behind their vehicles. Purchased a $27k...
Will not stand behind their vehicles. Purchased a $27k vehicle, 2 WEEKS later the check engine light came on, struts started making a horrible noise and the transmission started leaking. They will not help. After speaking with all levels of management, CJ Lombardi, the general sales manager refused to make any repairs to the vehicle. When you drive off the lot, the car is ALL your problem.
Buyer beware of John Megel Chevrolet in Dawsonvill
Will not stand behind their vehicles. Purchased a $27k vehicle, 2 WEEKS later, the check engine light came on, struts started making a horrible noise and the transmission leaked. They will not help. After speaking with all levels of management, CJ Lombardi, the general sales manager refused to make any repairs to the vehicle. When you drive off the lot, the car is all YOUR problem! Buyer beware.