[{"id":424578,"personPtyId":31288933,"firstName":"Julia","lastName":"Forbeck","titleText":"Business Manager","shortBioText":"I have been with West Side GM for over 5 years. I have made many friends and the majority of my business is from repeat customers. I grew up in Racine and have been living in Neshkoro for the last 10 years with my 6-year old son. I enjoy camping, softball, running,and anything outdoors! My son and I enjoy competing in obstacle course racing.","emailTxt":"juliaf@westsidegm.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/c1ce6fd0fe0a.jpg","drDealerId":113478,"dealerEmpStartDtUtc":"1330560000","industryStartDtUtc":"1330560000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":424574,"personPtyId":31442264,"firstName":"Bob","lastName":"Schetter","titleText":"Sales Consultant","emailTxt":"bobs@westsidegm.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/08d65c432794.jpg","drDealerId":113478,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":424569,"personPtyId":31442263,"firstName":"Jeff","lastName":"Maldwin","titleText":"Owner/President","emailTxt":"jmald@westsidegm.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/6c26f4039fd9.jpg","drDealerId":113478,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":424572,"personPtyId":31665097,"firstName":"Diane","lastName":"Simenson-Grant","titleText":"Sales Consultant","shortBioText":"My name is Diane Grant and I have been with West Side for over 25 years!\r\nI have two cocker Spaniels I love to walk, and in my spare time I enjoy watching my grand children in their 4H club activities!\r\nMy years of experience makes it easy for me to help find you the right car at the very best deal!","emailTxt":"dianes@westsidegm.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/c7bbba8f45b6.jpg","drDealerId":113478,"dealerEmpStartDtUtc":"699408000","industryStartDtUtc":"699408000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":424570,"personPtyId":31485428,"firstName":"Jeremy","lastName":"Stibb","titleText":"Used Car Sales Manager","shortBioText":"Grew up in Princeton next door to my uncles farm that I helped out on as a little kid. Lived in the area all my life. Enjoy spending my time off at the lake or enjoying some quality time with my nephews.","emailTxt":"jeremys@westsidegm.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/47fcc19cb0fa.jpg","drDealerId":113478,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":424579,"personPtyId":32801203,"firstName":"Bob","lastName":"Hogan","titleText":"Service Director","emailTxt":"bobh@westsidegm.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/a3ca21e49f58.jpg","drDealerId":113478,"dealerEmpStartDtUtc":"746841600","industryStartDtUtc":"44582400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":424577,"firstName":"Jim","lastName":"Grant","titleText":"Sales Manager","emailTxt":"jgrant@westsidegm.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/73f9fab2a00c.jpg","drDealerId":113478,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":424571,"personPtyId":31420040,"firstName":"Tom","lastName":"Hybke","titleText":"Sales Consultant","shortBioText":"My name is Tom Hybke.\r\nI have five grandchildren I love to watch grow up.\r\nI was in a band for 20+ years along with thirty-two in the automotive sales industry!\r\nI pride myself on my knowledge of used inventory, and always fight to get the customer the very best deal!","emailTxt":"tomh@westsidegm.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/3d7a74ac6ee8.jpg","drDealerId":113478,"dealerEmpStartDtUtc":"1425168000","industryStartDtUtc":"525916800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":514595,"personPtyId":41231419,"firstName":"Kim","lastName":"Okey","titleText":"Sales Consultant","shortBioText":"I graduated from Fox Valley Technical College with an Associates in Marketing. I am currently enrolled working on a bachelor's in Business Managment HR. I chose sales as my career because I love working with people, and with 17 years in the Health Care Industry I have the personality that personally connects with each individual I work with. I work hard to earn the reward at the end, a happy thankful customer!","emailTxt":"kimberlyo@westsidegm.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":113478,"dealerEmpStartDtUtc":"1524349380","industryStartDtUtc":"1506032639","certifiedEmployee":false,"deptDscrp":"Sales"}]

West Side GM

4.7 out of 5 (4.7) 79 reviews

Dealer on Cars.com since September 2006

Currently in stock!

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New Used Service

Today's Hours

Sales
Service Closed
Mon 9:00 AM - 7:00 PM
Tue 9:00 AM - 6:00 PM
Wed 9:00 AM - 7:00 PM
Thu 9:00 AM - 6:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 4:00 PM
Sun Closed
Mon 7:30 AM - 5:30 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 5:30 PM
Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:00 PM
Sat 8:00 AM - 12:00 PM
Sun Closed

Reviews

4.7 out of 5 4.7
79 lifetime reviews. Includes reviews of West Side GM from DealerRater.com
  • West Side GM - Best in customer service!
    February 28, 2017

    West Side GM is genuinely committed to providing the best customer service! We purchased a used Malibu and the entire process was smooth from meeting ...with Jeff Maldwin to the finance manager. Jeff was very friendly, knowledgeable and walked through all of the details of the car, while being respectful of our time. I highly recommend this dealership for purchasing your next vehicle!

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 5.0 out of 5
    Great, east to work with, Exactly what we were looking for
    April 18, 2018

    I did all my research online so I knew what I was looking for. West Side GM had the exact truck we wanted. I contacted Julia from West Side and she ha...d it set aside for me the next day. Julia was able to give me a better trade in value for my 12' Silverado than any competitor dealerships and gave us a great deal on our new 15' Silverado. A test drive and less than 30 minutes of paperwork we were driving off with the exact truck we wanted for the exact price we were hoping for. Thank you Julia and West Side GM!

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    Quality of Repair
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    Friendliness
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    Pricing
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    Overall Experience
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
  • 1.0 out of 5
    Poor Customer Service
    March 18, 2018

    I contacted this dealer 2 times using their chat feature. I was eagerly told the car was still available and asked when I could come see them. When I ...asked some questions I was asked for contact info so a sales person could get ahold of me. I gave them my email address and NEVER heard from anyone at this dealership. They are eager to get all your info and want to know when you can come but THEY don't have the courtesy to contact you back!! Very poor experience!!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We would like to extend our sincerest apologies for the lack of response to your chat inquiries. We recently made a change in our staff, and unfortuna...tely your chat slipped through the cracks in that change. I personally apologize and would appreciate any chance to make this right for you. As well as get you any of the information you would like on the vehicle you were interested in. If you have any questions or would like to discuss this further please call me Julia Forbeck directly at (920)361-5100.


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Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of West Side GM from DealerRater.com

Read all Service & Repair reviews

Service Pricing

    Oil, Filter Change

    $27.7

    Tire Rotation

    $15.95

    Wheel Alignment (4WD)

    $69.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since September 2006

Welcome to West Side GM! We are your premier Chevrolet, Buick and GMC dealer in Berlin, WI. Let us show you around our locally-owned new and used car dealership. When you first arrive, you might be surprised at our complete inventory of Chevrolet models. If you're coming in from out of town, we have what you're looking for. We have served Wisconsin since 1946 and we are happy to extend our hospitality, so come by and see what we have to offer!

"FAMILY OWNED AND SERVING THE COMMUNITY FOR OVER 65 YEARS!"

Top Reviewed Employees

West Side GM
822 Broadway St Berlin, WI 54923
New (920) 354-4231
Used (920) 354-4263
Service (920) 354-6504
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