West Side GM

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4.7
(204 reviews)
Visit West Side GM
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Service Sales
Monday 7:30am–5:30pm 9:00am–7:00pm
Tuesday 7:30am–5:30pm 9:00am–6:00pm
Wednesday 7:30am–5:30pm 9:00am–7:00pm
Thursday 7:30am–5:30pm 9:00am–6:00pm
Friday 7:30am–5:00pm 9:00am–6:00pm
Saturday 8:00am–12:00pm 9:00am–4:00pm
Sunday Closed Closed
New (920) 354-4231 (920) 354-4231
Used (920) 354-4263 (920) 354-4263
Service (920) 354-6504 (920) 354-6504

Inventory

See all 86 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2006.
Welcome to West Side GM! We are your premier Chevrolet Buick and GMC dealer in Berlin WI. Let us show you around our locally-owned new and used car dealership. When you first arrive you might be surprised at our complete inventory of Chevrolet models. If you're coming in from out of town we have what you're looking for. We have served Wisconsin since 1946 and we are happy to extend our hospitality so come by and see what we have to offer!
FAMILY OWNED AND SERVING THE COMMUNITY FOR 73 YEARS!

Service center

Phone number (920) 354-6504

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

4.7
(204 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Shady dealer

To date West Side was my worst car buying experience. They tried to pull tricks and completely alter the deal that was already agreed upon, then when I wouldn’t agree said they were just going to put the truck back on the lot and sell it and wouldn’t hold it 1 day till Monday . Mind you the details of the deal were already agreed on prior to me driving an hour out there, I held up my end of the bargain they did not, even though I went over the details with the salesmen i was working with a half dozen times or more so there wouldn’t be any surprises that day. I will never go to West Side again nor recommend anyone I know go there. In the past year I bought a truck from them, as did a co-worker from the railroad I sent to them on recommendation. Now, I will do quit the opposite and go out of my way to let others know how bad they treat customers. People please just pay attention to how dealerships treat customers when the supply of vehicles is low, and remember that for when things get back to normal. West Side just lost a customer for life.

Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

1.0

To date West Side was my worst car buying experience....

To date West Side was my worst car buying experience. They tried to pull tricks and completely alter the deal that was already agreed upon, then when I wouldn’t agree said they were just going to put the truck back on the lot and sell it and wouldn’t hold it 1 day till Monday . Mind you the details of the deal were already agreed on prior to me driving an hour out there, I held up my end of the bargain they did not, even though I went over the details with the salesmen i was working with a half dozen times or more so there wouldn’t be any surprises that day. I will never go to West Side again nor recommend anyone I know go there. In the past year I bought a truck from them, as did a co-worker from the railroad I sent to them on recommendation. Now, I will do quit the opposite and go out of my way to let others know how bad they treat customers. People please just pay attention to how dealerships treat customers when the supply of vehicles is low, and remember that for when things get back to normal. West Side just lost a customer for life.

Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

1.3

Be careful

Purchase used vehicle. Two days later noticed squeaking sound from my steering wheel. Took it back to dealer who stated they would try and find the problem. After making an appointment they had my vehicle for 1 1/2 hours, where upon they told me they had know idea what the problem was, and that was all the time they had approved to find problem and I would have to bring it back in where they may have to charge me two hours to find problem and whatever to fix it. I understand I purchased a used vehicle but you would think they could do more for me. I feel they do not back up the vehicles they sell. I mean if you purchase a vehicle online they at least give you 7 days. Please be careful. Will not purchase again from this dealer, and do not suggest you do.

5.0

Recall Repair

Fast took care of my needs sent me on my way. Keeps me informed as to next appointments that may be needed oil changes or tire rotations ect.

Dealer response

Happy to hear of your great experience in our service department! Thank you for taking the time to leave a review!

5.0

Awesome people that were patient with me on choosing me...

Awesome people that were patient with me on choosing me truck. Once I decided the process went really fast. I was driving my truck off the lot the same day.

Dealer response

It is great to hear that the buying process went smooth for you here at West Side GM! Thank you for choosing us!

4.8

Great small dealer experience

Have been buying vehicles from Jim and Diane Grant at West Side for the last 10-15 years. When it came time to order a new Camaro that's where I went because I knew they would get me the car that I wanted with the options that I wanted. Something that some bigger dealers weren't real interested in doing, Always feel welcome there even if is just to ask a question.

Dealer response

Thank you for your great review! We are so fortunate to have loyal customers like you! We look forward to seeing you again soon.

5.0

Very helpful & friendly. Very willing to answer all my...

Very helpful & friendly. Very willing to answer all my questions. Diane is very helpful with questions I have about the way things work on the inside of my car.8

Dealer response

Thank you for your great review. We are happy to hear you had a great experience at our dealership with Diane! We hope to see you again soon! The West Side GM Team

5.0

Great dealer! Makes buying easy!

Talk to Charles he’ll make your buying experience the best you’ve ever had! We never expected to end up in Berlin but so glad we did!

Dealer response

Hi Scott, Thanks for your awesome review, we are so glad you ended up at West Side GM too! It is great to know you had a good experience working with Charles! We hope to see you again in the future! The West Side GM Team

5.0

VeryGood

I have always felt that West Side has been fair and I am completely satisified with the wok they do. I have been going to them for many years and have no complaints with their service or fees.

5.0

Could not have been better.

We have dealt with West Side since moving to Berlin in 1995. We have gotten more cars than I realize from them. The sales & service people we have dealt with are phenomenal. I would recommend West Side to anyone..

Dealer response

Thank you for the great review! We are very thankful to have loyal customers like you. We hope you are enjoying your new Traverse and will see you again soon! The West Side GM Team

Read all 204 reviews