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West Side GM

(439 reviews)
Visit West Side GM
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–4:30pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
New (920) 354-4231 (920) 354-4231
Used (920) 354-4263 (920) 354-4263
Service (920) 354-6504 (920) 354-6504

Reviews

(439 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Side GM from DealerRater.

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Greet the customers.

Greet the customers. Personable and go through the orders of work to be done and what needs attention prior to starting and after finishing they follow up with what work was completed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your feedback about our team at West Side GM of Berlin. We strive to keep our customers informed about the work needed and ensure all details are covered before and after servicing your vehicle. We look forward to seeing you again soon. West Side GM Team (920) 361-5100

The dealership made sure I knew what was going on and

The dealership made sure I knew what was going on and everything they found. And what they recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Prompt, courteous, always answers my questions.

Prompt, courteous, always answers my questions. Disappointed that you no longer drop transmission pan and change gilter

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're glad to hear that you found our team at West Side GM of Berlin to be prompt and courteous. We appreciate your comments regarding the transmission service approach and understand this may be disappointing. Please feel free to reach out to us directly if you have any further questions or concerns. We value your loyalty and look forward to serving you again! West Side GM Team (920) 361-5100

Very professional and got my vehicle taken care of and

Very professional and got my vehicle taken care of and back on the road again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're glad to hear that you found our service professional and that we were able to get your vehicle back on the road. At West Side GM of Berlin, we strive to provide top-notch service to all our customers. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

I've been doing business at Westside GM for years.

I've been doing business at Westside GM for years. The team is great and they ensure quality is above par for their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! We truly appreciate your continued business at West Side GM of Berlin over the years. It's great to hear that our team consistently meets your expectations for quality. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

They were able to diagnose my radio software issues and

They were able to diagnose my radio software issues and get me back on the road quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! We're thrilled to hear that we were able to diagnose your radio software issues and get you back on the road quickly. At West Side GM of Berlin, we always strive to provide efficient service for our customers. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

Dealt with westside for over 30 years and they always

Dealt with westside for over 30 years and they always provided excellent service and friendly staff.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Steve! We truly appreciate your loyalty to West Side GM of Berlin over the past 30 years. It’s fantastic to hear that you consistently receive excellent service from our friendly staff. We look forward to serving you for many more years to come! West Side GM Team (920) 361-5100

Always a great experience coming here.

Always a great experience coming here. Great place! Great service! Would highly recommend Westside garage.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Mary, for your wonderful review! We're thrilled to hear that you consistently have a great experience at West Side GM of Berlin. Your recommendation means a lot to us. We look forward to welcoming you back next time! West Side GM Team (920) 361-5100

Had a great experience and lots of help!

Had a great experience and lots of help! Thank you John I greatly appreciate all your help

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, Megan! We're thrilled to hear that you had a great experience at West Side GM of Berlin and that John was able to assist you. We appreciate your kind words and look forward to helping you again in the future! West Side GM Team (920) 361-5100

I was happy that Chris worked out a price that was in my

I was happy that Chris worked out a price that was in my budget.Love my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're glad to hear that Chris was able to help you find a car that fits your budget and that you're loving it. Your satisfaction is important to us at West Side GM of Berlin. We look forward to seeing you again soon! West Side GM Team (920) 361-5100