Reviews
Scheduled me right away and service was completed while I
Scheduled me right away and service was completed while I waited on time very happy with the way I was treated
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeff, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. West Side GM Team (920) 361-5100
We have done business with West Side Garage for over 25
We have done business with West Side Garage for over 25 years. They treat us like family.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing your experience at West Side GM of Berlin. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. West Side GM Team (920) 361-5100
I told them there was a coolant leak and they said
I told them there was a coolant leak and they said plastic coolant reservoir was leaking near the driver's side. I told them leak was in the middle of the car. They finally pressurized system to find the REAL leak. That should have been done immediately... Not after I corrected them. Also service would not pull old OEM turbo off and fix leak and put my brand new OEM Garrett turbo back on that i purchased elsewhere. They said they couldn't warranty it and I told them I did not a warranty because of high miles. Still wouldn't. I went to a different shop that is doing it for me with my turbo. Not a problem.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your experience with our service department. Here at West Side GM of Berlin, we like to ensure that each and every vehicle is given the utmost attention to detail. We would like to speak to you about your experience, please feel free to reach out to us at any time. West Side GM Team (920) 361-5100
Car had a rattlin noise on cold start.
Car had a rattlin noise on cold start. Technician determined air pump was faulty and replaced on warranty. Excellent service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! West Side GM Team (920) 361-5100
Everything went well Asked if I could get my windshield
Everything went well Asked if I could get my windshield cleaned and they did a great job
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your review and are glad to hear that you had a great experience with our team. We look forward to working with you again soon! West Side GM Team (920) 361-5100
Happy with work and their communication.
Happy with work and their communication. Shop is real close to where I live and convenient.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Issue was resolved efficiently.
Listened to me and worked within my budget.
Listened to me and worked within my budget. Took care of a little rust spot before I took the car. I believe I will be a Westside customer for the rest of my driving life.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your recent purchase! At West Side GM of Berlin, our team strives to deliver an excellent experience and find you a vehicle that works within your budget. We hope to be of service to you again in the future, and please don't hesitate to contact us if you need assistance with anything else! West Side GM Team (920) 361-5100
The dealership was wonderful.
The dealership was wonderful. Gene needs to learn billing Is westside is a wonderful dealership to work wit
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We greatly appreciate your business and want to make sure your experience with us was five-star worthy. If you would like to discuss this further, please contact us at your earliest convenience. West Side GM Team (920) 361-5100
Always quick and informative Everyone is always nice and
Always quick and informative Everyone is always nice and polite. The waiting area is clean. As I usually sit and wait.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! West Side GM Team (920) 361-5100
very friendly.
very friendly. able to explain costs and parys very fast with service needed. cost appropriate for service
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! West Side GM Team (920) 361-5100
very friendly. able to explain costs and parts very fast with service needed. cost appropriate for service