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West Side GM

(435 reviews)
Visit West Side GM
Sales hours: 9:00am to 3:00pm
Service hours:
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Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–4:30pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
New (920) 354-4231 (920) 354-4231
Used (920) 354-4263 (920) 354-4263
Service (920) 354-6504 (920) 354-6504

Reviews

(435 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Side GM from DealerRater.

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No upselling, finished in decent time.

No upselling, finished in decent time. No upselling, finished in a decent time. Comfortable lounge/waiting area to wait in. Clean bathrooms.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We appreciate your feedback about your experience at West Side GM of Berlin. It's great to hear that you found our lounge comfortable and our facilities clean. We always strive to provide a smooth and efficient service without upselling. We look forward to seeing you again! West Side GM Team (920) 361-5100

Jeremy very good to work with.

Jeremy very good to work with. He went above with our account tomake it work.We drove by many dealerships to buy from them, We have bought many viehicles from them and told our son to give them a chance and now they are buying from them.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Jeremy at West Side GM of Berlin. It's fantastic that you chose to drive past other dealerships to continue working with us and that your son is now also a part of our family. We truly appreciate your loyalty and support. We look forward to assisting you both again in the future! West Side GM Team (920) 361-5100

they have always taken wonderful care of any issues with

they have always taken wonderful care of any issues with my vehicle. Would like to see the popcorn machine back to work,

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you've had a great experience at West Side GM of Berlin. We appreciate your feedback about the popcorn machine and will certainly look into it. We look forward to seeing you again for your next vehicle needs! West Side GM Team (920) 361-5100

Have treated me and my family for many years been a real

Have treated me and my family for many years been a real good experience with them keep up the great work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words, David! We truly appreciate your loyalty to West Side GM of Berlin over the years. It's wonderful to hear that you and your family have had great experiences with us. We look forward to continuing to serve you in the future! West Side GM Team (920) 361-5100

Great people and Great service!

Great people and Great service!! I wouldn't go anywhere else to buy a vehicle!!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We truly appreciate your kind words about the great people and service at West Side GM of Berlin. We're thrilled to hear that you had such a positive experience with us. We look forward to helping you with your next vehicle purchase! West Side GM Team (920) 361-5100

Everyone was so friendly and helpful.

Everyone was so friendly and helpful. I just moved to Berlin and was in dire need of an oil change and was so glad to find an actual Chevy dealership to take my truck to. Jeff got me in that afternoon and I was so relieved. He also let me know there was a recall due on my truck and they took care of that as well.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We are thrilled to hear that you had a positive experience at West Side GM of Berlin. It's great to know that Jeff was able to assist you with your oil change and address the recall on your truck. We appreciate your trust in us and look forward to serving you again in the future! West Side GM Team (920) 361-5100

Always efficient and friendly.

Always efficient and friendly. I am always comfortable doing business with West Side garage service department

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! We're thrilled to hear that you find our service department efficient and friendly. It’s always our goal to make our customers feel comfortable while doing business with West Side GM of Berlin. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

Not sure my tires got rotated?

Not sure my tires got rotated? But everything else went well. Took about an hour, which was ok.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Thank you for your feedback! I’m glad to hear everything else went well during your visit to West Side GM of Berlin. We appreciate your concerns regarding the tire rotation and encourage you to reach out to us directly. Your satisfaction is important, and we want to ensure everything is taken care of. We look forward to seeing you again! West Side GM Team (920) 361-5100

Great service and communication!

Great service and communication! I would recommend West Side Garage in Berlin to my family and friends!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback, Mark! We're thrilled to hear that you had a great experience with the service and communication at West Side GM of Berlin. Your recommendation to family and friends means a lot to us. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

We have bought all but 1 vehicle from this dealer in the

We have bought all but 1 vehicle from this dealer in the past 25 years. We are treated like family every time we walk in the door.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We truly appreciate your loyalty to West Side GM of Berlin over the past 25 years. It’s fantastic to hear that you feel like family every time you visit us. We look forward to serving you again and helping you with that last vehicle! West Side GM Team (920) 361-5100