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Route 102 Auto Sales & Service

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (27 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (27 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Highly Recommended, Great Experience!

When it was time to look for a car for our teenagers, we knew we had to go to a dealership that had great quality cars and an owner/dealership that we could trust. Peter Rathbun's honesty, integrity and desire to accommodate our needs while recommending a safe, reliable car was our main focus. He spent time with us discussing vehicles to purchase but went the extra mile by projecting future maintenance for a number of different vehicles enabling us to make a confident decision. Their excellent customer service didn't stop there however. They knew this purchase was a gift and helped to time it perfectly, with a beautiful car bow to boot! We always felt comfortable throughout the process all the way to the final decision. Even when the vehicle was delivered, Peter offered to give instruction on driving a standard vehicle to the kids! Huge thanks to Route 102. & staff, we'll be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Judy for the compliment! It was a lot of fun for us to be "in" on your surprise. So glad the kids are thrilled with their new wheels. They're sure to get many, many miles of safe & reliable transportation from it. Please remind them that their first oil service is on the house! Always feel free to call on us with any questions, as your complete satisfaction remains our top priority. Thanks again, Peter & Christy Rathbun

great place

My entire family and I have been purchasing all of our vehicles from Peter Rathbun since the early 80s and have always been treated very well. We respect and trust Peter as he has always gone above and beyond to give us not only the best deal, but more importantly to us the best service. He's a stand-up guy! We're proud to recommend him and his shop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We greatly value your family's business. It's always great to see you and we're glad we could help you again. Much appreciated, Peter

Trusted place to do business

We have been doing business with Peter Rathbun for 30 plus years.....first when he worked in Pittsfield and ever since he opened Route 102 Auto Sales in Lee, MA. Since Peter opened his own place, we have purchased 4 used vehicles and have always had top notch service. We know that we can trust Peter to always place us in a safe and dependable car. His mechanic, Andy, has always given us top rate service and makes sure that the job is always done right! If you are in the market for a used vehicle, you can absolutely rely on Peter and Andy at Route 102 Auto Sales!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks so much for being such loyal customers. We're very proud of our long-standing, business relationship with you and your family. It's always our pleasure! We really appreciate this recognition. Peter

Sales and service

My husband and I have bought and and had our cars serviced at route 102 for years, we have been extremely happy with Peter the owner and Andy the mechanic both have gone above and beyond to provide quality service and automobiles. We highly recommend route 102!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Julie! We truly appreciate your family's business.

Highly recommended!

I have done business with Peter for a few years now, my wife and I have both bought cars from him, and now we just purchased our eldest daughter a honda from him. Always exceptional customer service, he even met with us on a Sunday. Service is always timely, thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Chris for your continued business. It's been a pleasure to be of service to your family. Please remind your daughter that as always, the first oil change service is free of charge. We greatly appreciate the nod! Thanks, Peter

Great Experience

We have bought many cars from Route 102 Auto Sales over the years. Peter Rathbun is a great person and really good to do business with. We have always been satisfied with our cars, and their service is always prompt and very good. Would definitely recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Professional!

This is my 4th time bringing my Camry to Route 102. Every single time Andy has been great! He helped with my check engine light so that I could get a sticker this month, and saved me a lot of money. I really appreciate his expertise and he really took the time to explain everything. Plus, when they dropped my car off at work Peter had washed it for me free of charge!! SUCH a great place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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