Elk Grove Buick GMC

I purchased a 2019 Dodge Grand Caravan from Elk Grove Buick GMC in late December of 2020. It had 45,000 miles and I opted to purchase the extended warranty.... Not 3 weeks after buying it, it wouldn’t start in the morning and the check engine light was on. I called the dealership to ask what could be done. The service department asked me if I had purchased the extended warranty, I said I had, and I was told that in that case it’s between me and the issuer of the warranty. I asked how I proceed with that and was referred to the paperwork from the purchase. I pulled it out and discovered that my extended warranty was good for 4 years or up to 60,000 miles. I specifically asked the finance manager if the warranty was good for UP TO 60,000 miles, or 60,000 miles past what the vehicle had at time of purchase. He assured me it was the latter, that the warranty would cover me for 60,000 past current mileage, meaning 105,000 miles. He lied. Consequently I paid thousands of dollars for a warranty that’s good for a year or so. As a nice little cherry on top, they also didn’t mention until after I had signed the paperwork that there were no floor mats and only 1 aftermarket key fob, which works maybe half the time if I’m within 10 feet of the vehicle. If you like being cheated by a dealership that doesn’t stand behind a vehicle you bought from them 3 weeks ago I highly recommend Elk Grove Buick GMC. Otherwise, take your business elsewhere.

LIes from the beginning a $14,000 car turns into 20k. Trys to force products and cost of car up saying there already on the car. Then they should be in... the price. Literally pushing illegal tactics in ca. Horrible experience letting the dmv know about there tactics.

Vehicle was as advertised, employees were knowledgeable, tolerant of the time I took to inspect the vehicle, helpful and very low pressure.

I went by on 5/22/20 to see what I can get for my car and test drive another vehicle. The Manager low balled me and would not budget for just $454 to pay... off my car even though I knew I could get better. He would not lower the car price and after wasting over 2.5 hrs we decided to leave. On the way home we stopped at Carmax. They offered $1,000 higher than the dealer. We called the Nolan and asked if he could pick us up for the car we test drove. Nolan asked the Manager and he said he would give us $500 less than Carmax, I said no way. I told him I just sell mine here and an you pick me up, he then stated that his Manager said he could not let him pick us up because short staffed. I do not recommend this place do to bad Manager. I have to say Nolan did help as much as he could and could had a sale, but the poor Management lost our business and anyone that ask us about that place. To the Manager, you need to be more understanding and know that we all are going through tough times.

Everyone was great made sure I got what I needed. Will definitely Go back for a Future Purchase.

Bait and Switch nightmare. Car could not be bought at the price without adding over $1000 in xxxxxxxxx add-on charges. We didn't want their etched glass,... their other add on's and price packs. We brought our own financing and were ready to buy at the advertised price, but not at the price plus all the unwanted crap. Don't waste your time like we did.

Harry was my sales person and he was great. He got all my Add-one done to my truck before I arrived and I didn?t have to haggle with him on the price.... He had everyone around beat!

I am a 70 yrs old . xx egn light on. Toke to dealer. They ran a diagnostic found leaky GAS Cap. Charged $290 in labor and $33. For Gas Cap. I feel like... a fool letting someone do this to me.

Sold me a truck less than 30000 miles not one tire matched! Had to take day off from work and go to dmv for vin verification and another day off to have... it weighed still no license plates! My dream truck amd they ruined it for me!

Please DO NOT buy a vehicle here!! I bought a used 2018 F150 from them. We were really tired after working all day and didn't notice that it had 4 different... tires on it. It was from out of state and they told me I had to take it to the DMV to have the VIN verified. Wasted a whole day off and DMV said THEY were supposed to do it. Wasted ANOTHER day off to get it done. Also, they tried to screw me out of $127.00 that was MY money. They have NO INTEGRITY!!! It is every person for themselves. My husband should be loving this new truck but now he has no confidence in it!!! They told my husband that we already made a contract so too bad.