Elk Grove Buick GMC

Harry was my sales person and he was great. He got all my Add-one done to my truck before I arrived and I didn?t have to haggle with him on the price.... He had everyone around beat!

I am a 70 yrs old . xx egn light on. Toke to dealer. They ran a diagnostic found leaky GAS Cap. Charged $290 in labor and $33. For Gas Cap. I feel like... a fool letting someone do this to me.

Vehicle was as advertised, employees were knowledgeable, tolerant of the time I took to inspect the vehicle, helpful and very low pressure.

Sold me a truck less than 30000 miles not one tire matched! Had to take day off from work and go to dmv for vin verification and another day off to have... it weighed still no license plates! My dream truck amd they ruined it for me!

Please DO NOT buy a vehicle here!! I bought a used 2018 F150 from them. We were really tired after working all day and didn't notice that it had 4 different... tires on it. It was from out of state and they told me I had to take it to the DMV to have the VIN verified. Wasted a whole day off and DMV said THEY were supposed to do it. Wasted ANOTHER day off to get it done. Also, they tried to screw me out of $127.00 that was MY money. They have NO INTEGRITY!!! It is every person for themselves. My husband should be loving this new truck but now he has no confidence in it!!! They told my husband that we already made a contract so too bad.

DO NOT DO BUSINESS WITH THIS DEALERSHIP - I have bought many, many cars in my lifetime and I have never ever been as wrongly treated as I was by Elk Grove... Buick GMC. It all started nice enough when I called the dealership and spoke to Liza. I told her during that first call I would take the preowned BMW 430i for the asking price. I even offered a credit card to hold it and to show my sincerity. Instead she had me fill out a credit application over the phone with her. They then pulled my credit and told me I was approved for my loan. When I asked for my payment they added an extended warranty at a cost of almost $5000. So I asked them to take out the warranty and get me the updated payment amount. When she called me back she told me the payment and again it seemed too high. When I asked about it, she told me that they added GAP insurance for my protection. Although GAP coverage can be useful at times at the right price, there was no reason for GAP in this deal because the value of the car exceeded the value of the loan, so GAP insurance would be useless. Next thing I knew, she called me back and told me another sales person was selling the car to someone else. She apologized and when I asked if it was because I didn’t want the GAP insurance and the overpriced extended warranty, she let me know the other customer was buying those items. So, I lost out on the car because they were making more money with someone else. This took all day- I first called at 10am, and it was 5pm when they told they weren’t doing my deal. Plus, they lowered my credit score by checking it. I asked to have a manager call me, and it’s been over 24 hours and I haven’t gotten a call. Again, avoid this dealership!

The sales staff was polite and Informative and the proc s was quick.

These guys are a bunch of liars I called them up to ask about a car in the ad that's it it has sunroof and it was an upgraded trim. The guy on the phone... told me yeah it has a sunroof and it's a plus model so I said great I'm heading down there from out of town so it should be about 40 minutes to an hour and I'll be there. So when I make it there I get there I see the guys hurry up trying to give the car jump bad for one I told you I'd be there in an hour for 2 the same like Theory we're interested in trying to sell me something else once I found that I wasn't interested in that because they lied about the vehicle having a sunroof wish it did to have a sunroof because the car would have been sold. Just a bad experience with a bad group of people with bad lies I look on there a few days later to add still saying the same thing after they said they were going to change it these guys are a joke.

I waited. While you repaired my Fob........................................ .

Took my car in for service because I’ve been hearing a knocking sound on the left front side. The noise can be there one day and not the next. Knocking... can stay a couple of days and then stop. Need to find time to take it back to dealer when it’s knocking. It is an annoying knocking sound like something is loose. Of course when I dropped the car at dealer they could not hear the knocking or find anything wrong. I’m also disappointed that the auto shut off cannot be turned off wish I could change that.